Our Role as a Processor or Service Provider
Data protection laws sometimes differentiate between “controllers” and “processors” of personal data. A “controller” determines the purposes and means (or the why and the how) of processing personal data. A “processor,” which is sometimes referred to as a “service provider,” processes personal data on behalf of a controller subject to the controller’s instructions.
When our customers use the products and services they purchase from us, we may process personal data on behalf of our customers (the controllers) in accordance with their instructions and, therefore, act as a “processor.” If you have questions about personal data that may be processed by Motorola Solutions as a “processor” in connection with the products or services used by one of our customers, or want to exercise any of your rights regarding such personal data, we recommend that you contact the applicable customer directly as it will be our obligation to redirect any inquiry you make to us back to that Motorola Solutions customer.
Personal Data Collected
When you place an order with us, we may collect personal data about you, including name, title, company, address, email address, phone numbers and, in rare instances, other categories of personal data, such as payment card information, driver’s license numbers, social security numbers (or equivalent national identification numbers) and date of birth. If you contact us via email, phone, chat, or other communication channels, we may collect personal data you provide in connection with your communication (such as, name, title, company, address, email address, phone number, and products / services of interest) and may monitor or record our conversation (including through the use of automated tools by us or our third-party providers).
We may ask you for and collect personal data at other times in connection with our marketing activities, including when you enter a sweepstakes or contest; participate in a promotion or marketing campaign sponsored by us or one of our business partners; when you want to find out about services offered in your area; when you complete surveys or other questionnaires; when you participate in a user forum or blog hosted by us or one of our business partners; when you send us an email.
We (and our Service Providers) may also collect information made publicly available through third-party platforms such as social media websites, online databases, or online directories.
If you do not wish to receive marketing communications you can opt out by visiting the Communications Preference Center. After you opt out, we will not send further promotional communications, but we may continue to contact you to the extent necessary for the purposes of any services that you have requested.
We collect personal data when you express interest in employment with Motorola Solutions, whether directly or via an agent or recruiter (speculatively or in response to any ad on the basis of our legitimate interest to recruit new employees or contractors), including names, contact information, CV or resume, date of birth, performance management information, compensation information, race and ethnic origin.
Cookies and Online Activities
When you interact with us online, including through our websites, we and our third-party providers may automatically collect certain information from your device and your browsing activities. For example, our web server logs collect IP addresses and other unique identifiers of visitors to our websites, as well as certain device characteristics and metrics relating to their visits including operating system, device type and version, browser type and version, the URL entered and the referring page/campaign, date/time of visit, other user agent string data, the time spent on our services, and any errors that may occur during the visit to our services.
We and our third-party providers may also collect information automatically about the electronic path you take to our websites, through our websites and when exiting our websites, as well as your usage and activity on our websites and other online services, such as the links and objects you view, click or otherwise interact with (also known as “clickstream data”). We and our third-party providers use log data and clickstream data to measure the use of our websites and online services, as well as to improve the content of our sites. We and our third-party providers may also use this data for purposes of determining which products and services may be of interest to you, and to market to you based on those interests.
Information for Channel Partners
If you represent a Motorola Solutions’ channel partner, you may visit our websites intended specifically for channel partners. We may use information provided on that site to administer and develop our business relationship with you, the channel partner you represent, and channel partners generally. For instance, this may involve using your information to send you details of channel partner programs, including product offerings or special opportunities. It may also include sharing certain information with other channel partners (subject to any confidentiality obligations that may exist), or Motorola Solutions’ customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes. We will process your data on the basis of performance of a contract to which you (as a representative of a Motorola Solutions channel partner) are party or in order to take steps at your request prior to entering into a contract.
Information for Suppliers
If you represent a Motorola Solutions’ supplier, you may visit our websites intended specifically for use by Motorola Solutions’ suppliers. We may use the information provided on those sites in connection with entering into or performing purchases, contracts, or other transactions with you or related business partners (such as customers). For example, this may include sharing information with other parts of Motorola Solutions, Motorola Solutions’ channel partners, customers, shipping companies, financial institutions and postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other Motorola Solutions’ suppliers generally.
Third Party Websites
Who is collecting the information?
When you are on our websites and are asked for personal data, you are sharing that information with Motorola Solutions, Inc., its subsidiaries and related companies. Additionally, if you purchase a product or other device requiring service, your personal data may be collected by a third party company working with us. We may also contract with third party companies to perform services for us on our websites that require these companies to collect personal data (e.g. hosting a website sweepstakes, promotion or survey, conducting advertising activities, selling software, facilitating online job applications, or providing / monitoring communications and chat features).
In addition, our websites may be operated by third parties, or may allow third-party vendors to provide products and services directly to our customers. Such relationships are designated with a “Provided By” or “Powered By” company legend or logo, or other similarly worded designation. If you desire to purchase a product or service from such third party, your personal data will be collected by the third-party company, and shared with us. You may review the privacy practices of the third party either by clicking the link on the bottom of the page, or by clicking on the “Provided by Company” logo, which will take you to their website. Additionally, when you purchase or download software applications from us or a third party, your personal data is shared with the software developer/licensor in order to register you as a licensed software user, and to permit them to provide you any required support. If you are concerned about the privacy statement of a certain developer or software company, you may contact them directly or visit their individual websites.
Our websites may also contain various links to third-party websites. These sites may provide additional information, goods, services and/or promotions. These sites are owned and operated independently of us, and have their own separate privacy and data collection practices. Any information you provide to these websites will be governed under the terms of their privacy statement, if any. We have no responsibility or liability whatsoever for the independent actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.
Use of Personal Data
How is my personal data used?
Motorola Solutions’ primary goal in collecting personal data is to facilitate order processing, to communicate regarding business matters, to enable us to contact you if a problem arises with your order, or if there is some other need to reach you. Additionally, if you purchase a product or other device requiring service, your personal data may be used to obtain a credit report if necessary. Such information is required to complete a purchase transaction. Certain information may also be used to provide you with a customized experience on our websites, which includes interactive communications and other services. Our websites may also contain optional registration, surveys and questionnaires asking for information, as well as several opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customize your shopping experience, to work better with you as a channel partner, and to provide advice and purchase recommendations. If you do not provide information that we request, we may not be able to provide (or continue providing) relevant products or services.
We also use the information we collect to help with marketing and advertising offers customized for you. This kind of advertising may be done with banner ads as well as promotional emails sent by us, or by third parties under contract with us. We may also match user information with third-party data to help us better understand our customers.
We also conduct research on our users’ demographics, interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis so as to prevent identification of personal data relating to any one individual. We may share the aggregated data with our business partners.
On what legal basis do we process personal data?
We process personal data:
- When it is necessary for the performance of any contractual relationship we may have with you, such as payment information where it is necessary to conclude a transaction with you;
- Where it is necessary for us to comply with our legal obligations, such as tax reporting or for anti-money laundering purposes; or
- Where it is necessary for the purposes of the legitimate interests pursued by us, which are identified in the “Use of Personal Data” section, where those interests are not overridden by the interests or fundamental rights and freedoms of the data subject.
We may also process your personal data based on your explicit consent (i.e., your freely given, specific, informed and unambiguous consent). Where this is the case, we will clearly request your consent prior to collecting or processing your personal data. You should be aware that you have the right to withdraw your consent at any time.
Sharing of Personal Data
With whom does Motorola Solutions share my personal data?
We share personal data with our subsidiaries and related companies. If you or your company purchase a product or other device requiring service, your personal data is shared with the relevant service provider. Additionally, if you express an interest in a product requiring a particular type of service, we may share your personal data with your local service provider in order to determine whether such service is available in your area.
We may share your personal data with third-party service providers so that they may provide services to us that are consistent with the terms of this Privacy Statement (e.g., database management, providing / monitoring communications and chat features, sending personalized emails, software sales, and conducting sweepstakes and other promotions on our behalf). We may also, on occasion, provide personal data to third-party businesses as part of a specific product, service, or promotion.
Mergers or Acquisitions or Sale
We may also disclose or use personal data in connection with certain corporate business transactions. For more information about these potential practices, please refer to the Mergers Acquisitions or Sale tab of this Statement.
You may have certain choices in relation to your personal data. For more information about these choices, please refer to the Your Choices tab of this Statement.
Additional U.S. State Privacy Disclosures
If you are a resident of the State of California, Colorado, Connecticut, Nevada, Utah, or Virginia in the United States, please refer to the U.S. Residents tab of this Statement for additional U.S. state-specific privacy disclosures.
European Economic Area (EEA) and United Kingdom (UK) Data Protection Rights
What about my rights under EEA & UK law?
Individuals whose personal data is collected and/or used in Europe have the rights described in our BCR-C’s. The capitalized terms used in this section and not otherwise defined in this Statement have the same meaning as defined in the General Data Protection Regulation (GDPR).
Subject to applicable law, you may have a number of rights regarding the Processing of your Personal Data, including:
- The right to request access to, or copies of your Personal Data that we Process or control, together with information regarding the nature, processing and disclosure of those Personal Data;
- The right to request rectification of any inaccuracies in your Personal Data that we Process or control;
- The right to request, on legitimate grounds
- Erasure of your Personal Data that we Process or control; or
- Restriction of Processing of your Personal Data that we Process or control;
- The right to have your Personal Data that we Process or control transferred to another Controller, to the extent applicable;
- Where we Process your Personal Data on the basis of your consent, the right to withdraw that consent; and
- The right to lodge complaints with a Data Protection Authority regarding the Processing of your Personal Data by us or on our behalf.
This does not affect your statutory rights.
Subject to applicable law, you may also have the following additional rights regarding the Processing of your Personal Data:
- The right to object, on grounds relating to your particular situation, to the Processing of your Personal Data by us or on our behalf; and
- The right to object to the Processing of your Personal Data, by us or on our behalf for direct marketing purposes.
To exercise one of more of these rights, or to ask a question about these rights or any other provision of this Statement, or about our Processing of your Personal Data, please use the contact details provided in the How To Contact Us section below.
What about information security?
When you place an order or provide personal data, we employ certain technical and organization security measures, such as encryption where appropriate. Encryption scrambles the information in your purchase, including your credit card number, so this information can only be viewed by Motorola Solutions. Motorola Solutions currently uses Secure Socket Layer (SSL) encryption technology, where appropriate, for Internet-based transactions.
However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we have taken appropriate steps to protect your personal data, Motorola Solutions cannot ensure or otherwise warrant the security of any information you provide to us or from our website, and therefore you use our site at your own risk.
International Data Transfers
Where will my personal data be transferred?
As a global company Motorola Solutions has international sites and users all over the world. The personal data you provide may be transmitted, used, stored and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country, including primarily the United States where our global headquarters is located. Our BCR-C’s govern transfers between our group companies and require all group companies to protect personal data they process from the European Economic Area (“EEA”) and the United Kingdom (“UK”) in accordance with applicable data protection law. For all other personal data, we take steps designed to protect personal data in a similar manner.
We have implemented similar transfer safeguards, such as entering into the European Commission’s Standard Contractual Clauses, with our third party service providers and partners. Further details can be provided upon request.
For how long will Motorola Solutions keep my personal data?
We apply a general rule of keeping personal data only for as long as is reasonably necessary to fulfill the purposes for which it was collected.
However, if necessary, we may retain personal data for longer periods of time, until set retention periods and deadlines expire, for instance where we are required to do so in accordance with legal, tax and accounting requirements, set by a legislator, regulator or supervisory authorities. In specific circumstances we may retain your personal data until the statutory limitation periods have expired (usually three years, but up to thirty years in some cases), when this is necessary for the establishment, exercise or defense of legal claims.
To determine the appropriate duration of the retention of personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting and other applicable obligations.
When we have no ongoing legitimate business need to process your personal data, we will either delete, deidentify, or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion, deidentification, or anonymization is possible.
What about my child’s privacy?
Websites and other online services operated by or on behalf of Motorola Solutions, Inc. and its world-wide affiliated companies and subsidiaries are not intended for use by persons under the age of 13. We do not seek to or knowingly collect or solicit information about children under the age of 13. No information should be submitted to or posted on our websites or other online services by users under 13 years of age. If a child under the age of 13 provides personal data to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal data from our systems. If we learn that any personal data we collect has been provided by a child under the age of 13, we will promptly delete the information.
Updates to this Privacy Statement
We will update this Privacy Statement from time to time. When we make changes to this Privacy Statement, we will change the “Last Updated” date at the beginning of this Privacy Statement. If we make material changes to this Privacy Statement, we will notify you by prominent posting on our website or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided in the notification.
How To Contact Us
If you have other questions, comments or concerns about our privacy practices please contact our Privacy Office at email@example.com or at the address below. If you wish to issue a request to exercise your rights where applicable by law please complete the U.S. form found here.
EEA & UK Privacy Points of Contact
Motorola Solutions, Inc. has designated specific representatives you can contact in the EEA & UK in the following countries: Germany, Greece, Poland, Portugal, Spain and United Kingdom or please send an email to firstname.lastname@example.org
indicating your country of residence and we will route you to the appropriate Motorola Solutions data protection representative.
If you have other questions, comments or concerns about our privacy practices please contact our Privacy Office at email@example.com or at the address above. If you wish to issue a request to exercise your rights where applicable by law please complete the EEA/UK form found here.