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Business Communication Guide

EVALUATE. EVOLVE. EXCEL.

In today’s competitive world where conditions can change at a moment’s notice, companies have to communicate seamlessly to maximize efficiency, productivity and safety.

But do you know what makes a truly robust communications network, or even how important its role is in succeeding in everyday operations and hitting your overall business objectives? How do you know whether your current network is optimised for your business? And if there is room to improve, what steps can you take to get things working more smoothly?

Our new communications guide leads you through the criteria you need to consider in evaluating your business, then maps out a path you could take to evolve your platform. It highlights technology that’s relevant to your needs, supports your objectives and achieves your goals. Key benefits of evolving your communications include:

  • Predictable Budgeting: Device solutions with fixed fees keep costs under control
  • Reliable Communications: Rugged devices are designed for the job with better coverage and audio
  • Complete Interoperability: Linking individuals, workgroups and teams minimizes delays
  • Streamlined Efficiency: Integrating latest applications helps you run and monitor operations seamlessly
  • Boosted Productivity: Utilizing compatible accessories enhances usage and performance
  • Heightened Safety: Features such as location tracking, Lone Worker and Man Down protect workers
  • Enhanced Security: Encrypted messaging prevents eavesdropping from unauthorized users

YOUR ESSENTIAL STEP-BY-STEP COMMUNICATIONS GUIDE

IS YOUR COMMUNICATION PLATFORM SUPPORTING OR WORKING AGAINST YOUR BUSINESS STRATEGY?

This guide will help you answer that question. It will navigate you through what you need look at and what solutions you can introduce, or evolve, to help eradicate any failures or gaps in your current communication network.

Throughout 2018 we will be adding chapters to this guide, each one tackling a different communication solution.

We start by illustrating the importance of communication within any successful business and then goes on to give you helpful tips on how and what to assess in your current solution. You will then be ready to look specifically at two-way radio technology solutions and understand which devices are relevant to your needs to support your business objectives and achieve your own personal goals.

This interactive guide gives you the opportunity to:
  • Understand what makes communication so vital
  • Benchmark evaluation points for your current solutions
  • Identify today’s technological solutions that fit your needs
  • Determine what radios will work for you
  • Explore the features of Motorola Solutions four different radio families
  • Make an informed choice of devices that complement your business strategy

RADIO FAMILIES

When it comes to communication there is no one-size-fits-all approach. From the network to the devices deployed every business, and employee, has their own unique requirements. Start with evaluating your needs, and if you’re after some helpful tips in what to assess download our Guide. Once you have an idea of what to look for in your radios Motorola Solutions will have the device for you, afterall we have four radio families to select from.

MOTOTRBO™ TWO-WAY DIGITAL RADIOS

The MOTOTRBO family is a favourite with businesses due to its vast range of devices and combined voice and data communication capabilities. With the latest digital technology MOTOTRBO brings all the benefits of instant push-to-talk communication to boost any operational productivity, efficiency and safety.

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UNLICENSED BUSINESS TWO-WAY RADIO

Our unlicensed radios are the most simple of radio solutions. Designed to maximise your business performance and avoid monthly mobile phone call charges you get ready-to-use license-free device with a range of up to 10km.

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COMMERCIAL ENTRY ANALOGUE AND DIGITAL RADIOS

A step-up from the unlicensed range, these devices have increased power with greater range and, as they are licensed, less interference. With form factors that include IP67 waterproof and dustproof models these compact and lightweight devices are the ideal entry point for businesses looking for a secure licensed option.

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TETRA

When it comes to high levels of communication traffic within a small area TETRA radios are the choice. Often used within demanding and harsh commercial environments due to their ruggedness and reliability and availability of intrinsically safe models, TETRA radios deliver when communication can’t be compromised.

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UNCOVER THE POWER OF DATA. UNLOCK THE POTENTIAL OF YOUR WORKFORCE

By extending radios beyond just voice capabilities, business applications ensure employees have the right information in their hands to get the job done. Productivity will rise through the centralised control and exchange of information and safety is boosted with applications such as real-time tracking and alarm notifications.

ONLINE CATALOGUE – EVERY APPLICATION IN ONE PLACE

All the applications from Motorola Solutions and our Application Partners are in our online catalogue.

It introduces you to a comprehensive choice, which you can filter by region, technology, category and industry to find exactly the right solutions for your needs. When you’ve found what you’re looking for, explore the links for more detailed information.

VIEW CATALOGUE

8 WAYS DATA INSIGHTS TACKLE YOUR BUSINESS CHALLENGES

When it comes to daily operations every business faces its own challenges such as skill shortages, slow reaction times and inadequate safety procedures but with a clever selection of data applications these can be overcome.

The features of data applications can be segregated into eight key areas, if you recognise a shortfall in any of these areas there will be an application that you can add to a Motorola Solutions radio.

ALARM AND TELEMETRY

Alarm and Telemetry

React faster to emergencies and spot system failures before they become disasters.

MESSAGING SOLUTIONS

Messaging Solutions

Communicate in the format best suited for each situation with a choice of voice or text messaging.

INTEROPERABILITY

Interoperability

Connect all your devices and networks for seamless communication so information can flow between everyone.

SITUATIONAL AWARENESS

Situational Awareness

Know where everyone is, all the time to reduce time wastage and immediate emergency response.

WORKFORCE EFFICIENCY AND MANAGEMENT

Workforce Efficiency and Management

Keep employees focused on getting the job done with efficient assignment of tasks and monitor progress in real-time.

CONTROL ROOM SOLUTIONS

Control Room Solutions

Improve central control of your systems and operations to avoid confusions and delays.


DEVICE AND SYSTEM MANAGEMENT

Device and System Management

Identify device and system issues immediately for rapid resolution that minimises business and financial impacts.

DIGITAL MEDIA RECORDING AND MANAGEMENT

Digital Media Recording and Management

Capture vital information for faster, more efficient action.


APPS IN THE SPOTLIGHT

VOICE DISPATCH SOFTWARE & DATA APPLICATION

A control room software application for MOTOTRBO radio networks that includes voice dispatch, texting, job ticketing and event logging. Optional features such as GPS tracking, indoor location, voice recording, interoperability, telephone interconnect and web client for remote system access can all be added.

It's a powerful software solution providing integrated dispatch control over multiple sites and channels.

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COMPREHENSIVE CONTROL ROOM SOLUTION

A comprehensive control room solution for MOTOTRBO radio systems. TRBOnet PLUS is an IP-based dispatch application that enables you to fully control and manage all available resources using voice communications supplemented with text messaging, voice recording, telephone interconnect and other features.


This is a very flexible and scalable solution that can grow with your needs.

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COMMUNICATION THAT PUTS OUR CUSTOMERS AHEAD

For over 80 years Motorola Solutions has been providing businesses across the world with critical communication solutions. The result for our customers has been the creation of a unified workforce, operating in real-time and that, in turn, has developed the most productive, efficient and safe working environment.

Explore our extensive range of customer stories and discover how our tailored communication solutions are transforming operations and driving businesses forward.

HOTEL RECOGNIZES BETTER SERVICE, IMPROVED SAFETY AND COST

In addition to a 35% monthly saving in mobile services, this hotel gained an integrated voice and data system that provides continuous communication without interruption.

READ THEIR STORY

DRY PORT OPTIMISES LOGISTICS

With a vast site that includes a 14-hectare dry port, 198-hectre logistics park and 200-hectare industrial zone MOTOTRBO Capacity Max was the system of choice when it came to optimising operations that could easily fall apart without reliable communication.

READ THEIR STORY

SHOPPING MALL ELIMINATES INTERFERENCE, STATIC AND DEAD ZONES

When everyday efficiency and emergency response was being affected by interference and signal blackspots this analogue to digital migration proved to be the problem solver.

READ THEIR STORY

TOURIST ATTRACTION UPGRADES OUT-DATED NETWORK AND GAINS OPTIMAL COMMUNICATIONS ACROSS ITS CHALLENGING GEOGRAPHICAL TERRAIN

The Eden Project now has a reliable, adaptable, high-performance digital radio network, which provides excellent coverage across the geographically challenging site and offers enhanced functionality and an excellent price-performance ratio. Operational efficiency and worker safety have significantly improved.

READ THEIR STORY

AIRPORT EXPANDS COVERAGE AND IMPROVES SAFETY MEASURES

When its analogue system could no longer cope with the growing airport MOTOTRBO became the system and radios of choice. Doubling call capacity and integrating data applications this airport now runs with optimal fleet management and safety for employees and passengers.

READ THEIR STORY

GAS OPERATOR PUTS TRUST IN TETRA AND IMPROVES SAFETY

The drive for increased worker safety lead to the introduction of TETRA solutions. With the rollout the pinpoint location of personnel, combined with automated alerts should someone be injured ensure the top priority of safety is reinforced.

READ THEIR STORY

PUBLIC TRANSPORT OPERATOR SECURES RELIABLE, SCALABLE COMMUNICATIONS

The co-ordination of an entire transport network demands state-of-the-art communication. With TETRA there is now reliable voice and data communications for employees, regardless of their location.

READ THEIR STORY

STORE CUSTOMER SERVICE GETS A SPEEDY BOOST

In retail the speed at which customer queries can be answered could be the difference in whether a sale is made or not. With the introduction of CLP446 radios customer service and the speed at which colleagues could be contacted and questions answered was bolstered.

READ THEIR STORY

INDUSTRY SOLUTIONS

HOSPITALITY

Whether you’re a big chain or small boutique hotel a lot goes on behind the scenes at a hotel. From reception, to housekeeping, to security, all employees need to be able to communicate with one another to keep the business running smoothly and deliver exceptional service in order to attract and retain guests.

Guests want to be delighted and feel comfortable in a safe and welcoming environment. They expect their requests to be quickly addressed. Hotels and resorts have numerous needs too. They must keep accurate track of rooms, supplies and facilities whilst maintaining safety and security.

With instant, discreet communications you can deliver on all this to keep staff connected and guests coming back.

EXPLORE HOSPITALITY SOLUTIONS

MANUFACTURING

Smart Manufacturing and the Industrial Internet of Things (IIoT) are automating labour-intensive processes and driving efficiency, but they are still only as good as the people who use them. Connect all workers and devices with voice and data, and expedite communications between machines and people automatically to keep your operations running smoothly.

Our intelligent communication solutions are used by manufacturers all over the world to seamlessly collaboration, run efficiently and rapidly respond to whatever occurs.

EXPLORE MANUFACTURING SOLUTIONS

TRANSPORT

The efficient movement of passengers relies on the efficient movement of communication and information.

Whether you are maintaining an everyday timetable or responding to an incident, it is imperative that your communications network is reliable. The right equipment for real time monitoring and management of your system helps to ensure you are ahead of any issues before they become emergencies. Having a communication network at the heart of any transport networks allows for greater levels of safety and efficiency which, in turn, helps propel passenger satisfaction.

EXPLORE TRANSPORT SOLUTIONS

LOGISTICS

Ensure the smooth flow of finished goods into the hands of your customers with access to real-time data and always-on communications.

Our communication solutions help you optimise your vehicles to service the supply chain and ultimately, your customers. Applications that track vehicles and shipments enable more on-time and accurate deliveries, all while improving safety and complying with regulatory requirements. Drivers are safer, costs are lower, and customers are satisfied.

Meet your deadlines safely and efficiently, and exceed expectations with communication solutions adapted to your needs.

EXPLORE LOGISTICS SOLUTIONS

UTILITIES, OIL AND GAS

Utilities face a complex balancing act. You must meet growing consumer demand, comply with regulatory requirements, while simultaneously controlling costs. How can you be more responsive to customers, prepare for emergencies and disasters, keep track of assets and ensure safety isn’t compromised?

Next generation communications adapted for your needs can help your operation respond rapidly, manage assets efficiently and ensure safety is a constant – in the field, at the plant, for the community.

EXPLORE UTILITY SOLUTIONS

RETAIL

Create a positive shopping experience for your customers with well informed and coordinated staff. Improve communications between store assistants and managers to create real-time flow of information and turn shoppers into loyal brand advocates.

Extend the benefits of real-time communications into your warehouse and distribution centres creating an efficient operation that delivers the highest level of customer satisfaction.

EXPLORE RETAIL SOLUTIONS

UNIFY YOUR WORKFORCE: ONE TEAM, ONE VOICE, ONE GOAL

The internal operation of any business is only as good as the communication network that holds it all together. It is easy for employees to be disconnected from each other leaving them to operate in silos rather than as one team. The impact of this disconnect can be detrimental to productivity, customer satisfaction and loyalty. 

The solution is a technology which blends seemingly disparate devices and networks together on to one communication platform. WAVE Broadband Push-to-Talk is the solution which allows this unification. Employees can use the most appropriate device for their role and still be able to communicate with all others. At the push of a button radio, smartphone, tablet and laptops users can all cross-communicate and work together as one team.

FIVE WAYS UNCONNECTED COMMUNICATIONS IS AFFECTING YOUR BUSINESS

The pitfalls of a disconnected workforce can really impact every day operations, are you familiar with some of these issues?

1. MULTIPLE COMMUNICATION DEVICES AND NETWORKS that has created a disparate platform where employees are unable to talk to each other and get the job done.

2. DISCONNECTED TEAMS leading to delays in assigning tasks and increasing the potential for the spread of mis-information.

3. DESKBOUND WORKFORCES preventing people from being where they need to be because information simply will not reach them.

4. INFORMATION BOTTLENECKS causing poor decisions based on old or incorrect data that can lead to incidents turning into emergencies and emergencies into disasters.

5. DIFFICULTIES LOCATING PEOPLE which wastes time, compromises productivity and all important deadlines.

ONE CONNECTED WORKFORCE, FIVE IMMEDIATE BUSINESS OPPORTUNITIES

With WAVE you build communication bridges, not barriers and the impact is immediate.

1. EMPLOYEE PRODUCTIVITY SOARS because they have the right device for their role - whether that's a manager with a smartphone or a maintenance engineer with a rugged radio.

2. COMMUNICATION BARRIERS ARE REMOVED as devices from smartphones to radios, tablets and laptops become connected at the push of a button over broadband connectivity.

3. PROBLEMS ARE RESOLVED WITH SPEED when employees are given the freedom to go where they are needed with the confidence information will follow them.

4. EVERYONE'S SAFETY IS REAFIRMED because safety breaches and emergencies can be communicated in an instant to everyone allowing for immediate response activation.

5. INFORMATION IS IMMEDIATE through real-time intelligence sharing at the push of a button allowing employees to react to last minute instructions in the moment, without delay.

CUSTOMER STORIES

See how Broadband Push-To-Talk helps...

Keep the Lights On

Connexus Energy replaces an old non-conforming analogue system with WAVE Broadband PTT and MOTOTRBO digital radios to unify the utility's push-to-talk communications.

Read their story

Elevate Guest Services

MGM uses WAVE PTT so that their personnel can communicate from virtually anywhere, whether on radios, smartphones, desktops or other devices.

Read their story

Extend Ground-to-Air Communications

WAVE PTT enables British Airways to cost effectively globalize radio communications and improve team collaboration over a variety of devices.

Read their story

REQUEST A CALLBACK

If you are thinking about reviewing your current communication solutions then let's discuss your options. Complete the form below with a few details and we'll be in touch shortly.

 

Alternatively, if you would like to give us a call to discuss any of our business critical communication solutions you can call us:-

FROM THE UK - 0800 731 3496
OUTSIDE THE UK - +44 (0) 207 019 0461