New in CommandCentral Aware

LTE-Enabled V700 Body Camera Livestreaming Now Available

You can now livestream the LTE-enabled V700 body cameras in CommandCentral Aware. Deliver real-time visibility to an incident as it is happening for more situation-driven decision-making resulting in better and safer outcomes. Multiple camera livestreams can be displayed at one time for 4RE in-car, V300 and V700 body cameras. 

Location and livestreaming is available for CommandCentral Aware Patrol Starter, Plus and Premium subscriptions. Speak with your Motorola Solutions representative to learn if this integration is available based on your subscription.

Learn more about the new LTE-enabled V700 body camera.

DISPLAY DYNAMIC MULTI-LEVEL BUILDING FLOOR PLANS FROM ESRI's ARCGIS 

Knowing the location of an emergency is critical - but standard, two-dimensional (2D) GIS mapping does not provide call takers, RTCC operations or other command staff personnel with building layout context. RTCC operators need situational awareness of a building layout in order to provide better intelligence, such as the location of ingress/ egresses, to responders in real time.

Configured indoor building floor plans uploaded to Esri’s ArcGIS Indoors Pro or Maps can be automatically displayed in the map view in CommandCentral Aware. A new Floor Filter button displayed above the navigation tools allows you to search and select the correct facility and toggle between building floor layouts.*

*This new floor plan capability applies only to floor-aware indoor maps built using Esri’s ArcGIS Indoors Pro or Maps and configured in CommandCentral Admin. A CommandCentral Admin will need to configure floor-aware maps in order for the new Floor Filter button to display in CommandCentral Aware.

NEWLY AVAILABLE FOR AWARE FOR 9-1-1: SEE HEIGHT ABOVE TERRAIN FOR 9-1-1 CALLS 

Command center operators need to understand a 9-1-1 caller’s height within a building in order to provide a more informed response. A 9-1-1 call location’s height above ground gives telecommunicators, dispatchers and RTCC personnel greater situational awareness in order to respond to emergencies. Operators are able to reference a straightforward measurement to better understand where, three-dimensionally, the 9-1-1 caller is located. Other vertical measurements such as altitude and elevation are not usable to determine a dispatchable location without being translated to height above terrain.

CommandCentral Aware calculates height above terrain for a 9-1-1 caller, providing an easily understandable and usable vertical measurement that meets NENA i3 compliance standards. The call’s height above terrain can be viewed in a 9-1-1 call event module in CommandCentral Aware.

NENA i3 compliance now requires three-dimensional (latitude, longitude, and altitude) instead of two-dimensional (latitude and longitude) for 9-1-1 location.

LIVESTREAM THE M500 IN-CAR CAMERA SYSTEM

Deliver real-time visibility to an incident as it is happening for more situation-driven decision-making resulting in better and safer outcomes.

With high risk incidents on the rise, responders need backup before backup arrives and eyes on the scene throughout the incident for greater transparency, safety and supervision. The integration of CommandCentral Aware with M500 in-car camera systems enables a dispatcher, supervisor or analyst to offer closer remote support by informing backup and EMS of what is happening on-scene as it is happening.

Location and livestreaming is available for CommandCentral Aware Patrol Starter, Plus and Premium subscriptions. Speak with your Motorola Solutions representative to learn if this integration is available based on your subscription. 

Learn more about the M500 in-car camera system here. 

CONSOLIDATE AND MANAGE UNITS 

Units in the field are equipped with multiple various devices, from radios to body-worn cameras, making it difficult to correlate those device locations together as units on a map. Now you can group vehicle, radios, smartphone application, body-worn, in-car and drone camera devices together to show them as one unit on the CommandCentral Aware map and in the event monitor*. Correlating devices as one unit allows patrol supervisors, dispatchers and RTCC operators to see a clearer picture of units - instead of disparate devices - in the field. 

After devices have been provisioned into units in CommandCentral Admin*, click on a unit in the event monitor to display the associated device information including video livestreaming in the event information module. Pre-assigned devices grouped as units from PremierOne or Flex CAD can be automatically displayed as units in CommandCentral Aware. 

When a radio emergency button press or device recording is triggered and a unit’s devices are “split up” indicating movement, e.g., a radio moves away from a vehicle, a line is drawn on the map showing correlation between the devices assigned to the same unit.

*speak with your CommandCentral Admin to provision devices into units in CommandCentral Aware

NEWLY AVAILABLE IN AWARE FOR 9-1-1: NENA ENHANCED PSAP REGISTRY AND CENSUS (EPRC)

9-1-1 telecommunicators often receive calls from someone reaching out on behalf of someone needing help but is outside of their jurisdiction. Telecommunicators need to quickly determine who the right PSAP is and transfer the call; however, their mapping systems do not allow them to see the boundaries of PSAPs outside their jurisdiction.

Now telecommunicators can display the map layer of the NENA Enhanced PSAP Registry and Census (EPRC) in CommandCentral Aware to see the boundaries of other PSAPs and emergency call centers*. The ERPC currently includes basic contact information and boundaries for 5758 entities in the United States. 

*speak with your CommandCentral Admin to enable the NENA EPRC map layer in CommandCentral Aware

LIVESTREAM THE V300 BODY CAMERA

When the V300 body camera is on and within WiFi range of the vehicle or an agency-authorized hotspot, the location of the V300 will be displayed on the map in real time. You can livestream the video remotely from CommandCentral Aware when the V300 is recording. 

ENHANCE YOUR DIRECTED PATROL

Monitoring patrols takes extra time and effort to track through disparate systems and manual effort.

With the new feature for directed patrol alerts, ensure patrol checkpoints are routinely hit to add coverage without adding additional units. Save time and manpower for patrol and command supervisors by automating alerts when a vehicle or device does not arrive in a specified location(s).

Use this new feature to create area and unit specific, time-based checkpoints that verify a patrol has occurred including entry and exit alerts and set up notifications for incompletion.

AUTOMATIC COMMUNITY ENGAGEMENT CAMERA VISUALIZATION 

The map within CommandCentral Aware now automatically pulls in the presence of cameras registered in Community Engagement (CE) during application startup. When clicked, these cameras will show device attribute details. This new feature saves time and enables users to get faster access to camera location information when CE cameras are integrated.

We're excited to review the work done this past quarter to improve the CommandCentral Aware SaaS experience for users of the cloud based platform. For any questions, reach out to customer success. 

RULES ENGINE CONDITIONS COMBINE OPERATOR 

Until the latest release of Rules Engine, all conditions were combined together with an AND operator, which meant that all of the conditions had to be met to trigger a rule. This latest version of Rules Engine introduces a possibility to change the value to include an OR operator.  Given the amount of data flowing into CommandCentral Aware, this feature disseminates all that information giving the user the ability to set conditions and actions to focus on specific scenarios improving the productivity and response time to those in the field.

IN QUEUE EVENT ASSIGNMENT & MANAGEMENT

This new feature allows users to assign themselves to certain events to help reduce queue wait times and prioritize urgent calls.
It is possible to assign through: 

• Event monitor row
  
• Event monitor details
  
• Map event popup
  

Users can assign only to the events that other users did not assign to, and they can un-assign only from the events that they originally assigned to.

COMMANDCENTRAL EVIDENCE INTEGRATION

Increasing the amount of structured data available to our customer’s content reduces the time spent on each piece, and essentially increases the users capacity to process evidence faster.  Streamline video workflows and improve productivity by saving only incident related evidentiary files with CommandCentral Evidence

To enable the integration with your CommandCentral Evidence license, contact the CommandCentral Aware agency administrator and set the Save to Evidence capable and Save to Evidence preferred flags to true in the agency’s AWARE VIDEO MODULE submenu.

If Save To Evidence preferred is configured in CommandCentral Admin, the snapshot and video clip export action captions will change to Save all to Evidence.