Reduce Non-Emergency 9-1-1 Traffic To Improve Emergency Response: PremierOne CSR manages non-emergency calls and coordinates secondary responders such as utilities, public works and forestry. Managing critical event communication amongst secondary responders and bridging communication between public service and public safety agencies reduces the burden on existing 9-1-1 systems during emergencies and improves response times.
More Efficient Non-Emergency Municipal Services: PremierOne CSR tracks, manages and reports back to citizens on their requests for service(s). Citizens benefit from increased transparency and see their concerns are being addressed efficiently. You benefit with the ability to identify trend and bottlenecks in processes, and by using CSR data to drive business decisions such as reallocating resources based on real-time information.
Streamline Operations: Automatically identify and remove duplicate requests, preventing multiple responses to the same issue and reducing cost. Automatically route work assignments based on configurable business rules, improving response times.
Simplify Business Intelligence Reporting: Embedded Business Intelligence Reporting helps you identify trends in reported issues, share information with citizens, and increase overall accountability and accessibility, resulting in improved citizen satisfaction. Generate ad-hoc reports or schedule more complex reports to automatically run and be distributed through email in multiple formats such as Excel or PDF.
Improve Citizen Engagement: Citizens can use the free CSR’s Citizen smartphone application to submit issues when it is convenient for them. The application allows them to attach photos, track activities and stay informed on the status of their request—increasing transparency and citizen confidence in public services.
Increased satisfaction and confidence in government due to faster, more efficient service delivery.
Seamless configurable workflow for faster access to information and service request intake.
Consistent, relevant information to facilitate effective issue resolution.