Thoughtfully integrated AI for public safety for faster, more accurate responses.
AI in public safety is here to Assist.
AI in public safety is here to Assist.
Public safety is at a tipping point: more data than ever, fewer people to act on it. AI can make a difference for your mission-critical operations. Built to fit your procedures, Assist connects intelligence from the command center to the field and back.
Help where and when you need it
Built on a foundation of human-centered design, Motorola Solutions has natively integrated Assist into our solutions to minimize operational bottlenecks. From real-time transcription to evidence redaction, we target points where the process bogs down, or mistakes can be made, to help ensure your team moves with speed, accuracy and efficiency.
Personnel leads. AI Assists.
Your decisions face the highest level of scrutiny because the outcomes have real impacts on your community. This is why our AI applications in public safety are designed to assist, not replace. Assist accelerates routine activities to minimize busywork, providing the insights needed for consequential decisions while keeping your personnel in control.
More data. Better insights.
One crucial detail can change everything. AI in public safety helps you find it.
Assist bridges the gap between answering a 9-1-1 call and dispatch. Raw audio becomes the intelligence to deploy resources with speed and context.
En route and on scene, Assist empowers responders with eyes-up safety through voice-activated queries, tagging and live translation.
When the incident ends, Assist gathers and verifies data across the workflow, reducing hours of paperwork and review to minutes.
You’ve got questions. Assist Chat has answers.
A standalone, browser-based application to resolve questions instantly from anywhere. Assist Chat is a best-in-class Gen AI experience that enables your personnel to securely upload content for summarization, access permitted incident data and query agency policies all within a data-secure environment.
Just ask ViQi
Assist provides help where and when you need it. For personnel in the field, that is often "away from my vehicle" and "in the middle of an incident". When typing is not an option, just ask ViQi®. ViQi can help with radio adjustments, database checks, on-scene translation, location information and much more. She is here to Assist.
“ViQi, tag this video as speeding.”
Using the new SVX video remote speaker microphone to capture incident video? Just press the ViQi button on the RSM and ask her to tag the video with the appropriate incident type. Once uploaded, the related retention period is automatically applied.
“ViQi, look up Texas plate Victor Alpha Kilo 117.”
Calling Dispatch for database checks adds to their workload. Going back to your vehicle to check yourself is distracting and adds to the duration of the incident. ViQi can help. Just give her the license plate, VIN or driver’s license information and she will look it up for you.
“ViQi, where am I?”
Occasionally, you may find yourself in unfamiliar surroundings. Apprehending a suspect after a long foot pursuit. Covering a new beat on the other side of the city. If you look around and realize you don’t know where you are, don’t worry. ViQi knows. Just ask her.
“ViQi, change zone to LOCAL, channel to TAC ONE.”
APX radios are known for their human-centered design, including knob designs that help users find, identify and adjust radio settings without taking their eyes off the situation. Now it’s even easier - just key up and ask ViQi to make the necessary changes.
FAQs about AI for public safety
AI can play a crucial role in improving public safety, as AI saves time and time saves lives. Public safety is often "data-rich but insight-poor." AI can help bridge this gap by quickly synthesizing vast amounts of raw data — like 911 audio, radio traffic and video feeds — into insights public safety agencies can act upon. This helps teams identify threats often before they escalate, automate the burden of administrative reporting and get critical information to the field in seconds, not minutes. Contact an expert
We believe AI must be responsibly designed for mission-critical contexts in order to reliably assist people - and supercharge human capability - in critical moments of safety or security. At its core, we design AI to maximize human strengths like judgment and reasoning, and to adapt to changing roles, tasks, risk levels and cognitive states.
The Motorola Solutions Technology Advisory Committee (MTAC) is a diverse and multidisciplinary group that advises the company on the responsible and ethical use of our technologies, including the use of data and AI. MTAC works to ensure our innovations remain aligned with our purpose and values, and that accuracy, inclusivity, transparency and fairness are inherent in our solutions. Learn more
AI for public safety can help solve key challenges. The technology can expedite emergency response by providing critical information to first responders quickly. AI can also detect potential threats that could impact community safety and support investigations by streamlining data analysis.
Another challenge that AI helps solve for public safety is enhancing community trust and accountability. When AI is implemented with transparency, it can support fair policing practices and provide peace of mind for communities. Contact an expert
The public safety sector is adopting AI technologies, such as natural language processing (NLP) and machine learning, to enhance efficiency and improve response times.
Public safety answering points use NLP to support call handling by translating and transcribing calls, while flagging keywords that determine incident urgency.
In the field, AI can help officers craft their reports, cross-checking accuracy and flagging discrepancies across multiple sources of incident intelligence, such as 911 calls, radio transcripts and video security footage.
Moreover, public safety agencies use machine learning to analyze data, flag unusual activity and automatically detect and alert operators to potential threats in real time. Contact an expert
We don’t build AI as an add-on; we build it into the networks your entire operations depend on.
Grounded in the mission-critical radio “lifeline,” and orchestrated across broadband, MANET, low Earth orbit (LEO) satellite and WiFi networks, we’re operationalizing intelligence across your environment from the cloud to the edge.
This foundational backbone provides the scale, security and redundancy that public safety demands, helping keep AI “on and always working” wherever you go. Contact an expert
Responsible AI means that AI technology is developed and used ethically and transparently to benefit society. This includes minimizing biases, prioritizing privacy and maintaining accountability in AI-informed decisions. To help avoid blind trust and overreliance in AI’s outputs, we design AI with ‘good friction’ - technology guardrails - so humans remain the ultimate decision makers. Contact an expert
At Motorola Solutions, we design AI systems with trust and transparency at the forefront, prioritizing human decision-making while safeguarding data privacy and ethical standards. Building trust in AI systems requires transparency in how they work and the data they use. We deliberately design our AI to be:
- Accountable: You can easily see, check and override AI recommendations.
- Contextual: You receive information tailored to your specific role, task and situation.
- Engaging: You stay actively involved to guard against your blind trust in AI, supported by built-in technology guardrails that help you remain the ultimate decision-maker.
- Tangible: You understand how the AI reached its conclusions and can see the sources from which it collated information. Contact an expert