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Replay our expert roundtable: Transforming safety through technology

The pandemic has changed our expectations for what it means to be safe.

Listen to our roundtable of public safety and enterprise leaders speaking candidly about the impact of the pandemic on operations and the use of technology in keeping us safe.

Key findings from a survey of 12,000 global citizens


Safety expectations

88% of citizens globally want public safety transformed through the use of advanced technology


Advanced technologies

71% of citizens say advanced technologies such as video, analytics, cybersecurity & cloud are needed


Data privacy

75% of citizens are willing to trust organizations to hold their information if used appropriately


Public engagement

68% want to use technology to help, such as sharing images or video with public safety agencies

What did we learn from the research respondents?

Learn more about the study and the real-world examples of innovation.

Key findings highlight a new era in public safety

History shows that times of crisis and disruption can stimulate great change and boost innovation. The global pandemic has been no exception. The study’s three key findings highlight a new era in public safety.

Safety Expectations Redefined

The shared global experience of the pandemic has redefined our perspectives on what safety means and how technology can be used to keep us safe.

Accelerated Innovation

The pandemic accelerated the development & deployment of technologies that keep people safe, such as cloud-based, video security, interoperable & mission-critical communications solutions.

Trust & Transparency

When people understand & trust the technologies being used & the objectives of safety providers, they’re more willing to accept technology & share their own data to enhance safety.

An overwhelming 88% of people globally want public safety transformed through advanced technology.

An overwhelming 88% of people globally want public safety transformed through advanced technology.

The COVID-19 pandemic has redefined expectations, accelerated innovation and changed our attitudes about the role technology plays in keeping us safe.

Making our world safer through technology

Our shared experience has galvanized us & strengthened our resolve to stay safe - and we’re more aware than ever of the vital role technology can play.

Transforming Safety Through Technology

The global study analyzes how the pandemic heightened awareness of the need for technology to enhance public safety and identifies three major trends that define how public expectations about safety and technology are evolving.

Ten Takeaways for Public Safety and Enterprise

The pandemic changed the way we think about safety and highlighted the need to look at things differently - from assessing risks to integrating technologies for business continuity, and the need to collaborate with our communities.


Technology has kept us connected, entertained and productive throughout the pandemic. We have also observed the important way it has supported public safety agencies and commercial industries in delivering their services while keeping us safe.

Mahesh Saptharishi

Senior Vice President & Chief Technology Officer, Motorola Solutions

Global Research Resources


Research Executive Summary

The highlights & key findings for “Consensus for Change - Transforming Safety Through Technology“.


Full Consensus for Change Report

The full research report, including statistics, insights, customer case studies & market snapshots.


Key Trends Infographic

Three major trends that define how public expectations about safety and technology are evolving.


Ten Takeaways

Ten takeaways for public safety and enterprises to understand & apply lessons from the pandemic.


Key Findings Graphic

Redefined expectations, accelerated innovation & new attitudes about technology for public safety.


Customer Case Studies

Ambulance Victoria, Australia

“We want the smartest tools at their disposal that allow them to focus on what matters most.”

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Boston Police Department, USA

"We accelerated the implementation of broadband push-to-talk."

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Fire and Rescue NSW, Australia

"If you introduce new technology, it’s got to be seamless."

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INIT, Germany

"Technology is helping to keep citizens informed & is restoring their confidence."

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Los Angeles Airport Police, USA

"We’ve been able to validate and improve procedures and increase overall safety and efficiency."

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Mass Rapid Transit, Malaysia

“Having [video] capability highlights just how crucial technology has become during this pandemic.”

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Municipality of Madrid, Spain

"Robust, seamless & reliable communication between our emergency service organizations is integral."

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National Emergency Number Ass., USA

"As far as data is concerned, it can really save lives."

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Perry Township Schools, USA

"We were able to share examples of alarms with parents & demonstrate how it made children safer."

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Police Scotland, UK

"We rolled out mobile technology for officers before the pandemic but it’s been a game changer."

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San Diego County Sheriff’s Dept USA

"Interoperability allows us to communicate with other jurisdictions."

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Transport for London, UK

"We decided body-worn video could have a positive impact in keeping our staff and passengers safe."

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