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INTEGRATED CALL CONTROL

INCREASE CALL TAKER FOCUS

INCREASE CALL TAKER FOCUS

Put Integrated Call Control to Work in Your Contact Centre

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Many agencies today have separate call handling and dispatching solutions, interrupting the workflow.Focus, efficiency and speed are all affected.

Motorola Solutions offers a more efficient call management approach by integrating call handling into CAD and easing the call taker’s already stressful job. The result is a more efficient and comfortable workspace. The call taker minimises keystrokes, reduces errors and speeds response. No more swivelling back and forth between applications. Now answering a call, creating an incident, dispatching and releasing a call can be accomplished in as few as four keystrokes - all from one workstation - one screen.

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Features

INTEROPERABLE SOFTWARE
Motorola Solutions CAD and Call Handling software are interoperable with each other. Interoperability helps you increase the speed and accuracy with which you manage incidents offering the call taker greater confidence and a richer user experience.

WORKFLOW EFFICIENCY
The integration of call handling and CAD makes it easier for the call taker to manage the emergency call while remaining in the CAD screen. The call taker minimises keystrokes, reduces errors and speeds response. 

ONE MAP
With Integrated Call Control,  the location of the call is in one place - the CAD map. Plus, you can easily view the call status and resources available. Calls are coded by call type: incoming, answered and completed, making it easy to view call patterns and quickly identify any new calls unrelated to a known incident, improving coverage in real time.

HOW IT WORKS
Without integrated call control, when transferring an emergency call with the CAD incident data from one position to another, there are multiple steps involved. Plus there is uncertainty whether all the information is transferred. With integrated call control the transfer occurs by pressing one button and the complete CAD incident is transferred with the call. The screen opens and populates with the call details including any comments. There is no retyping of information. Time is saved. Risk of error is removed. The call taker can dispatch more quickly and more efficiently.

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Brochures

    • Flex CAD - VESTA ICC

      Updated 2020/03/19 | PDF 700.47KB

      SPILLMAN FLEX CAD is a fully integrated and flexible off-the-shelf solution. By bringing the VESTA 9-1-1 functionality into Flex CAD, your agency gains a superior call handling and dispatch application in one.

    • Flex CAD - CallWorks ICC

      Updated 2020/03/20 | PDF 894.48KB

      SPILLMAN FLEX CAD is a fully integrated and flexible off-the-shelf solution. By bringing the CallWorks CallStation functionality into Flex CAD, your agency gains a superior call handling and dispatch application in one.

Case Studies

    • How To Increase Call Taker Focus with Integrated Call

      Andy Malchert of Grays Harbor Communications Center, is creating a positive change in his PSAP with a more efficient and comfortable call management system for call takers and dispatchers. Learn why call takers are praising what they are seeing.

    • Next Generation Technology Improves Emergency Services for Orleans Parish Communications District

      Updated 2014/11/25 | PDF 2.07MB

      OPCD, is the call emergency call administration center for New Orleans, Louisiana, a city with approximately 370,000 citizens and host to millions of tourists each year. OPCD handles more than 1 million 9-1-1 calls annually, routing requests to police, fire, and emergency medical services (EMS) personnel in the field. Since it was established in 1982, OPCD has deployed innovative solutions to continually upgrade their ability to respond and to streamline workflows.