Discover how the Idaho State Police (ISP) underwent a technology evolution that not only helped them overcome challenges, but also helped them save valuable time.
ISP operates two Regional Communications Centers (RCC) to serve as secondary PSAPs or Emergency Communications Centers (ECCs) to those in Idaho’s counties. As one of the fastest growing states, ISP needed a solution to assist them in call routing and dispatch services.
With over 280,000 calls, emergency dispatchers needed a solution to effectively route calls and dispatch services for their counties.
Dispatchers face many challenges.ISP needed a flexible technology solution for their dispatchers to allow them to overcome their unique challenges.
With an increasing dependence on cell phones, ISP required a solution to enable them to better respond to wireless callers by having the technology to quickly pinpoint a caller’s location.
As part of a major technology evolution, ISP upgraded a 40+ year old call handling system with CallWorks CallSation, as well as their radio consoles.
An integrated, cost-effective solution to tackle the transition to NG9-1-1. CallWorks CallStation allows dispatchers to easily manage voice, text to-9-1-1 calls, and mapping from anywhere.
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A Project 25 (P25) dispatch solution that offers dispatchers integration capabilities to reach across multiple applications and resources for enhanced response coordination.
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Marc Camin
CAD and GIS Administrator
Idaho State Police
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