Guardian Integrated Communications Control System (ICCS)

Instead of treating every contact as an isolated incident, your team can now use data from previous incidents to understand why someone is contacting your control room - so call handlers can arrange the suitable help, and officers can arrive on-scene fully briefed.

Information about a caller is only useful if made actionable. While some contacts require immediate police presence, others are less time-sensitive: now, your operators can start the relevant response workflow quickly, by transferring data to either your CAD or RMS in one click.

To best serve the public, you need to understand the kind of help they require, and when. Use contact data to surface insights about peak hours and common call types, so you can train your control room more efficiently, and proactively work to prevent calls at the source.

Rely on responsibly designed AI tools and agents to surface critical insights and context around a call, reducing the cognitive load on your team and empowering them to prioritize life-saving decisions.

Eliminate screen switching and keep your team’s attention where it counts. Centralise every critical data point around a call – including location data, live video and community alerts – into a single, human-centered interface for rapid resolution.