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Connexus Energy Case Study | WAVE

"It puts the right technology, right in the hands of the field personnel so that everyone can be more efficient and productive"

Matt Yseth | Vice President | Electric Operations

Connexus Energy Extends Workforce Communications With WAVE

The Challenge: Replace An Aging System With Future-Ready Technology

When a recent FCC narrowbanding mandate caused Connexus Energy to replace an older, non-conforming analog system, it was the impetus to re-examine their communication needs. In addition to a new two-way radio system to comply with the mandate, Connexus Energy knew it had to upgrade its near-obsolete dispatch console. The utility also wanted to connect its diverse workforce to broadband networks, since not all employees needed to carry a radio. Connexus Energy realized this was an opportunity to completely rethink its push-to-talk (PTT) communication capabilities to deliver the high level of service customers expect.


Customer Profile

Connexus Energy

Based in Ramsey, Minnesota, Connexus Energy is electrifying the community with reliable power that is competitively priced. As the largest customer-owned electric cooperative in Minnesota, it provides electricity to nearly 130,000 homes and businesses. Connexus Energy consistently ranks among the top utilities in the U.S. and is heralded for its power reliability by the American Customer Satisfaction Index survey.

Executive Summary

The Challenge

With a looming FCC narrowbanding mandate, Connexus Energy needed to replace its aging system with future-ready technology.

The Solution

Connexus looked to MOTOTRBO™ and WAVE to provide a unified communications platform allowing them to communicate across radios, smartphones and desktops.

The Benefits

By linking different systems, workers and technologies, Connexus Energy is reducing downtime and elevating customer service.