AT-A-Glance
View Cases and Equipment Repairs
This helpful tool helps you view your devices, update them, view their status and close technical support cases.
Track the details of your return material authorizations (RMAs). You can view a detailed list of repairs, or generate a graphical report showing how many repairs have been opened and closed along with the average repair time.
Track Preventive Maintenance
Check the completion status of scheduled preventive maintenance for your overall network or by site type. Proactively inspecting network components on a regular basis reduces the risk of system outages and ensures your network is consistently operating at peak performance.
Verify Security Updates
Confirm automatic security patching by viewing the patch history updates of Windows, Linux and VMware hosts. These pre-tested software downloads help protect your system from known security vulnerabilities to minimize service disruptions.
Monitor Network Events
Determine how your network is performing today, and how it has performed in the past. Generate reports showing historical data and how many cases you have had during a given time period and the average time it takes to resolve them.
Analyze System Health
Analyze the health of your system with a quick visual showing data on how your network is performing. A geographic view is also available to help you pinpoint specific site activity, giving you actionable insight and network knowledge to improve network performance.
Scan your Sites
Scan your sites for visual indications of possible power outages, emergency calls, or other system failures, allowing you to proactively take action to mitigate network risks.
Additional Capabilities
Data Visibility
• Features purchased
• Service contracts
• Assets connected to network
• Software compliance
• Support and use cases
• Network monitoring reports
• Security monitoring and update services
• System upgrade status
Actions and Notifications
• Expiration notification
• Download software
• Renewals and activation
• Case management
• Request quotes
• Request upgrades
Related Services
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INFRASTRUCTURE SERVICES
With Infrastructure Services you can mitigate downtime and ensure that your system is always current for optimal performance and security.
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Device Services
Streamline management and optimize the performance of your radios with device management and support services that include radio programming, hardware repair and replacement, technical support - on-site or remote.
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CYBERSECURITY SERVICES
Protect your system from being hacked with cybersecurity services to identify and prevent cyber threats.
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Application Services
We are committed to resolve your communication network challenges with our array of effective application services.
