skip to content
Are you looking for support from US? GET SUPPORT
Your session has expired.

Your authenticated session has expired due to inactivity. You can close this message and continue as a guest or sign in again before proceeding.

What’s New in Flex Q2 2023

We're excited to review the work that was done this past quarter to improve your Spillman Flex system and the tools you use to manage your system. To upgrade your system, schedule an appointment at flex-update.appointlet.com. Customer requests for upgrades will take place as they are currently scheduled.

Flex Records

Log Archive Administration Tool

Certain log tables in Flex grow exponentially, which ends up using a lot of storage space and increases the time it takes to complete a patch. The new Log Archive administration tool enables your SAA to configure settings to automatically archive logs on an automated basis, helping keep your system clean and running faster.

The Log Archive tool also provides a visual representation of current and predicted archive log size. This makes it easier for SAAs to see if a particular log size is starting to become too large. This new tool can be accessed by agency administrators from the Flex Webapp Manager by clicking Spillman -> Log Archive Administration.

 

Renaming of Desktop Icon

Upon upgrading to 2023.2, the desktop icon and start menu folder will be renamed to “Flex” rather than “Spillman” for product consistency and ease of discovery. Any shortcuts you or your team members may have created manually to the Flex application will continue to work.

 

Texas 2023 CR-3 Crash Form

The Texas CR-3 Crash Form has been updated to include the 2023 specifications. Flex has also been recertified by the Texas DOT, allowing users to submit the updated CR-3 forms electronically. 

For Texas agencies that have purchased this module, the form will automatically be activated upon patching to the latest version of Flex.

New Jersey 2023 NJTR-1 Crash Form and eSubmission

The New Jersey NJTR-1 Crash Form has been updated to include the 2023 specifications. Additionally, Flex now offers an eSubmission module which enables automatic electronic submission to the New Jersey DOT Crash Repository, eliminating the need to manually enter crashes into the state’s repository. This eSubmission module also enables your agency to send your Crash reports to other third-party or local repositories.

For New Jersey agencies that have purchased this module, the form will automatically be activated upon patching to the latest version of Flex. Existing and new users of the NJTR-1 Crash Module are eligible for the new eSubmission feature at no additional cost.

Name Number Field

Officers and records clerks can frequently remember the name number of records while in the Names table but still have to press ‘More advanced search options' to find the Name Number field. This newest update makes it so this field appears when the screen loads, making it easier for officers and records clerks to search by name number.

Users who will benefit from this change can find the Name Number field just to the right of the Gender field on the Mobile Names Search screen.

What’s New in Flex Q4 2022

Flex Records

We're excited to review the work that was done this past quarter to improve the Flex system and your overall user experience. To upgrade your system, schedule an appointment at flex-update.appointlet.com. Customer requests for upgrades will take place as they are currently scheduled.

Flex Certificate Manager Upgrades

With this update, Flex certificates can be password protected as an additional security measure. Now, when you load a certificate into Flex, you’ll see the option to enter a password as well. Additionally, with this update, Flex users will no longer be required to re-log into Flex after a certificate has been updated. 


Ability to Set Officers First, Middle and Last names in apnames

The apnames field has been enhanced to include separate fields for the first, middle and last names. This will eliminate restrictions created by the current officer name or full name fields in apnames. If your agency uses Full Active Directory integration, this information can be automatically populated via your agency's Active Directory.

 

Comment Fields for Demographic Summary

With the new addition of a comment field to the rcmain table, officers now have the ability to add comments to any Demographic Summary report. Additionally, if your agency uses the apcounty field, the county where the incident occurred will be displayed on the record. This information can now be submitted through your state interface if the interface supports it.

 

New in Flex Q3 2022

We're excited to review the work that was done this past quarter to improve your Spillman Flex system and the tools you use to manage your system. To upgrade your system, schedule an appointment at flex-update.appointlet.com. Customer requests for upgrades will take place as they are currently scheduled.Enhanced Flexibility During Call Taking

Spillman Flex CAD & Mobile

Report a Problem

When users have an issue in the program, the MSI support team usually needs logs as a method of troubleshooting the issue. This can be time consuming for the SAA and can increase the time it takes to resolve the issue. The sooner support is able to get the logs the faster the issue can be resolved.

When a user in CAD, Mobile, RMS, or Jail has an issue they now have the opportunity to click on “Help” and then “Report a Problem.” This is for both desktop and mobile applications.  A form will open, asking for a description of the problem. The user can also attach screen shots or other documentation. When they click Create a Problem. The client logs are submitted and saved to a file on the server and the SAA is notified of the report.

 

 

Watch this video to learn more

 

 

ENTER COMPLAINANT BY DRIVER LICENSE INFORMATION

Entering a driver license number to find the complainant in the Names file is faster and more accurate than searching in other fields. 

Anything that saves keystrokes for the operator reduces the time to dispatch. 

The operator can click in the driver's License field for the complainant. Enter the driver’s license number and tab or press enter. It will search the names database and if it finds an exact match it will populate the complainant Fields. This does not change the existing entry method. 

 

 

Watch this video to learn more

 

 

Spillman Flex Records 

View previous updates to Spillman Flex Records here.

 

Open WatchGuard Content and Folders from Flex

Users who have WatchGuard Body Cameras or In-Car Cameras need to be able to access their videos from within the Flex File Capture screen.

Now when you double click on a WatchGuard file, it will open a web browser that will enable you to log in to CommandCentral to watch the video

Multi-Agency Push to CommandCentral

Agencies that are on a shared Flex host are unable to individually push their data into separate tenants in the cloud. This causes issues for agencies that use WatchGuard and other cloud-enabled systems (TipSubmit, etc) in which they are unable to have their data in one location. 

Now the PushToCommandCentral web app will enable the ability to push multiple agencies data to separate tenants in the cloud.

Evidence App: Simplified Evidence Scanner Android App Setup

The Evidence Scanner Android app’s initial server setup screen is a little difficult for the average user to configure. 

We’ve standardized the Jail Scanner and Evidence Scanner server setup page so that they are uniform between apps and made it easier for the end user to enter in the proper information. This will reduce calls to support and customer frustration

Spillman Touch version 1.8: Upload Multiple Attachments and Add Photos from Gallery / Password Resets

Until now, Spillman Touch users are only able to upload one file attachment at a time and are unable to add files from the photo gallery. Users frequently want to attach more than one file at a time and also want to attach files from their phone's photo gallery instead of taking a picture. 

Now Touch users are able to add files directly from the phones photo gallery and can also attach up to 10 files or photos at the same time

Additionally, Spillman Touch users are unable to change their Flex password from Touch if it is due to expire or has expired already. If a password expired users were forced to reset their password on Flex Desktop or Mobile before they were able to log in via Spillman Touch. Sometimes this was not feasible since they may not be near a computer when trying to use Spillman Touch. 

Now, if a user's password is scheduled to expire soon or has expired already, the user is able to update their password from within the Touch app instead of having to log into the Flex Dekstop or Mobile client first.

New in Spillman Flex CAD, Platform, & Tools - Q1 2022 

We're excited to review the work that was done this past quarter to improve your Spillman Flex system and the tools you use to manage your system. To upgrade your system, schedule an appointment at flex-update.appointlet.com. Customer requests for upgrades will take place as they are currently scheduled.

Zone-Based Response Plans

Some agencies configure response plans by stacking zones and they may not have enabled AVL.

Spillman Flex agencies can now configure CAD to provide a recommendation of units within a zone to save time and improve the accuracy of the dispatch.

CAD can be configured to fill response assignments by zone, starting with the first due zone and continuing until all zones are added in their response order. CAD will attempt to fill the assignment until it has accomplished this goal or has checked each zone in the order configured by the agency. NOTE: This feature requires use of the new CAD dispatch screens.