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We're excited to review the work done this past quarter to improve the CommandCentral CAD experience for users of the cloud-based platform. For any questions, please contact customer success. 

Multi-Discipline Incident Creation

Who will use it? 
Dispatchers and Call Takers

What is the value? 
To save time and not having to re-enter details for an associated incident when creating a CAD incident.

How does it work? 
Whenever an incident type is provisioned to create events in more than one discipline, that system indicates that to a user and prompts to create additional incidents.



Saving and Remembering CAD Map bookmarks

Who will use it? 
Command Staff, Dispatch Supervisors, Firefighters 

What is the value? 
To define a map view/extent they could easily switch to in case they needed a particular geography.

How does it work? 
A user accesses the map in CAD web client. Then they navigate to a desired geography in the map, at the desired zoom level, access the bookmarks feature and save a new bookmark, giving it a desired name. Once they are finished, the saved map bookmark will appear in the bookmark list and will be available for selection.

This is also available in CAD Web Client for PremierOne customers! 


New in CommandCentral CAD - Q3 2023

We're excited to review the work done this past quarter to improve the CommandCentral CAD experience. For any questions, reach out to customer success.


Occasionally there is a need to build a timeline of events in an incident. To do so users historically have had to rely on CAD client or Mobile which meant having to have an installed application and likely a VPN connection if researching some information from home.

CAD web client now provides users with ability to view incident history - chronological time stamped updates within an incident’s timeline.  




There are many different reasons why dispatchers, command staff and officers need to look up incidents, including the need to print a report, review history or find an answer to a specific question. Until now, a full blown CAD or Mobile client was needed to do this task.

CommandCentral CAD now provides a way to search through CAD incidents relying on a set of frequently used parameters via a browser-based client.




In real-life scenarios, incidents rarely happen as a one-off. For example, a traffic accident may have a related assault incident when road rage occurs. 

Now CommandCentral CAD provides visibility into other associated incidents. When CommanCentral CAD finds associated incidents to the incident being viewed, the chain link icon will be enabled and display count of associated incidents next to it.




We're excited to kick off the new year strong with more improvements for our users of CommandCentral CAD, the most modern, web-based system available. We made several enhancements in Q4 including added customization options, new unit activity tracking and simplified display settings, to help you navigate the system more efficiently and improve your experience.

View Unit History

You can now access an activity log for any unit that is currently on duty. This information assists officer’s with daily reports and enables Operators to answer ad hoc questions, when needed, such as the time units went on or off duty, the number of incidents that were responded to during a certain duration or over the course of a shift, etc. Unit activity is retained in the system for one week (168 hours). 


Configure Disposition Lists

System administrators can now configure the list of disposition options for incident types that relate to only certain dispositions. Once configured, when closing an incident, users will be presented with the disposition codes configured for the selected incident type, rather than the full list. For example, in the case of a domestic violence event, the operator may only have the disposition code options of “report” or “no report.” This feature simplifies the workflow for the dispatcher and eliminates the risk of system errors due to invalid selections.


Overall list of agency defined dispositions and two dispositions defined for a particular incident type


Defined dispositions for a specific incident type visible when closing incident

View Users by Name

Users are now displayed by first and last name throughout the system, rather than by user ID, making it easier to determine who is responsible for system activity and creating consistency across other CommandCentral products.


The comment author’s first and last name are displayed matching their cc admin user details

See Home Location on Incident Map

The Incident Map now displays the same home location as set by the user on the main map, rather than the previous system default.


When a user defines an area of a map to be their home extent, it will also apply to the Incident Map.

Access Previously-Used Layouts.

Changes made to the CommandCentral CAD status monitor components (map, unit list, active incidents, person and vehicle search UI) are now retained and automatically applied when logging out then back into the system. For example, if a user resizes windows or repositions widgets across multiple monitors, then logs off, the system will remember and display the last configured layout once the user logs back in. Users can manually choose to revert back to the default single-monitor display. If a user adds or removes a monitor, the system will automatically revert back to the default.

Measure Usage of Field Initiated Incidents/Traffic Stops

The product team is committed to constantly improving CC CAD. To do so, we implement mechanisms that enable us to understand how the product is used outside of strict user observations or usability testing. We have added instrumentation that records users’ interactions with the system including the order in which they complete fields on forms, frequency of using specific controls and so on.

Now we have the ability to track the usage of the Field Initiated form used to create traffic stops and other officer-initiated events. Tracking user interactions helps us understand the true order in which the form is being completed and make valuable adjustments.



For any questions, please reach out to customer support.


Specify Disposition When Clearing Last Unit

Now, dispatchers can enter a disposition of the outcome of an incident so that other dispatchers and administrators are aware of the results. When a dispatcher closes an incident by clearing the last unit from the CAD incident, they have the option to specify the outcome such as No Report, Report, Arrest, etc.

Select User Provided Address

You now have the option to use the manually entered address or coordinates rather than being required to select a match from the reverse geocoding results. So, if a caller is lost in the woods but can provide the GPS coordinates from their cell device, the dispatcher can opt to use the coordinates exactly as entered. Because the geocoded address matches may be miles away from the caller’s actual location, the ability to use the exact coordinates allow for responders to know the caller’s precise location.

Device and Role Change Logging

CC CAD now logs the activity of any user who changes their role or device while logged into the application. This audit history increases accountability for dispatchers while logged into the system. The query activity log can be found within the CAD Settings window or within Search > Audit.

For any questions, please reach out to customer support.