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Southern California Edison Shines A Light On Premier Managed Services


THE NEED TO MOVE TO A MANAGED SERVICE MODEL

Overview


Southern California Edison (SCE) is an investor-owned utility that provides electrical distribution services across 50,000 square miles in California.  With a large geographically dispersed communication system, the challenge SCE faced was keeping the radios up to date.

To look after the entire communication system and keep it running, SCE has a Premier Managed Services contract with Motorola Solutions.

Customer Profile

SOUTHERN CALIFORNIA EDISON

  • Delivers power to 15 million people
  • Serves 15 countries across California
  • 50,000 square-miles of coverage
  • 12,635 miles of transmission lines
  • 12,500 employees

MOTOROLA SOLUTIONS

  • ASTRO 25 Trunked Radio System
  • 100 Radio Sites
  • 69 Mountain top sites
  • 125 frequence pairs
  • 6000 APX Radios
  • Premier Device Management Services
  • Premier Infrastructure Services
  • MyView Portal

Executive Summary

The Challenge: System Complexity Puts Everyone at Risk

Managing over 6,000 radios that are deployed over 50,000 square miles is difficult to update, manage and optimize.

The Solution: Premier Managed Services

Deploying managed services means Motorola Solutions manages all devices while MyView Portal provides a single system overview.

The Benefit: Providing Focus to Deliver Safe, Reliable Power

Premier managed services allow the Southern California Edison team to maximize their communications and always being up to date on the entire system.

MOVING TO A MANAGED SERVICE MODEL

"The big initiative at Southern California Edison is an evolution to a more managed service provider environment” commented Williams. Southern California Edison was ready for a change and Motorola Solutions made it easy for them to do what they do best. “The things that are not necessarily within our specialty field are being managed by people whose specialty it is to do that, and we just make sure that things are getting done.”

SOUTHERN CALIFORNIA EDISON SHINES A LIGHT ON EFFECTIVE DEVICE MANAGEMENT

The Importance of Device Management

"Prior to implementation of the Premier Service, I was solely responsible for the configuration of every mobile and portable radio in the radio system," said Williams. "Since implementation, I'm now free to track tickets at a higher level. I'm able to look for trends, because I don't have to be in the weeds, actually handling the radios". Read how Southern California Edison is communicating better using Premier managed services, and is able to focus on what they do best- delivering safe, reliable power.

MYVIEW DELIVERS COMPLETE VIEW OF THE SYSTEM

DATA MADE EASY WITH MYVIEW

MyView Portal has enhanced the way Southern California Edison monitors their system, performs routine maintenance and quickens the process from identifying to resolving issues. Read how MyView enables the system manager to provide actionable data, present it in a way that is easy to understand and make recommendations for the customer to implement going forward to be more efficient in their operations.

"It's nice to be partnered with a company where I don't have to ask, where I don't have to watch what's being done. Motorola Solutions has been an expert in this field for decades and that gives us great comfort and great value and that's why we went with Premier Managed Services."

Patrick Bellor | So-Cal Edison Service Delivery Manager

COMPLEXITY MANAGED, CALM PREVAILS

“There is day-to-day daily communications that goes on with the radios but if there was a disaster, a fire let's say, now we are abundantly confident that every radio in operation will work and work correctly and effectively because we're able to monitor these radios and understand how they're functioning.” Bellor continued to discuss the value of being free from daily disturbances, “The Motorola Solution techs are doing what they need to do to keep us operational. And now the folks on my staff are able to really look at this strategically and go out and talk with the business about their future needs.”

“The complexity of a system with 6,000-plus subscribers and 69 radio sites could overwhelm us very easily,” said Williams. “The one-stop shop, the state of the system view that we have in MyView, the access to the resources for incident resolution, allows us to go home at the end of the day and not lose sleep over what’s happening with our system.” He goes on to say, “With the complexity managed, the calmness that prevails is that we understand our system fully, whether it is knowing what to expect out of the battery that’s installed on a portable radio or knowing that the upgrade operations team is working on our core. It allows us to not worry so we can concentrate on our business - providing efficient, safe electrical utility service to our customers.”

INTERESTED IN DEVICE SERVICES?