At Motorola Solutions, we don’t just listen to our customers’ problems – we immerse ourselves in them.
It’s not uncommon for our employees to spend time with our customers on the job, days that can range from riding along with a police officer to scaling a utility pole. This immersive design approach allows employees to observe the challenges our customers face every day so we can come up with innovative solutions.
It’s also one of the many reasons our talented employees stay with the company.
“Motorola Solutions appealed to me in terms of the work environment, the purpose, and the innovative things I saw the company was doing,” said Mariya Dayan, Motorola Solutions integrated marketing manager.
For instance, one customer recently asked us to build a mapping application for its law enforcement officers. We learned through our immersive process that an officer needed to be able to see, visually, exactly how far away back-up was when responding to an incident. This insight influenced our design process and helped us meet the exact needs of our customer.
We invest in our employees in other ways as well by providing opportunities for professional development at every level so they can reach their full potential. We seek to build an inclusive culture that allows diversity of thought and experience to thrive.
Our rewards programs are designed to attract, retain and motivate employees. We review these programs each year to make sure they’re competitive for the industry and locations around the world where we operate. All of our employees participate in an annual incentive plan or sales incentive plan.