Mobile Workforce Management Software| Motorola Solutions USA - Motorola Solutions USA

MOBILE WORKFORCE MANAGEMENT SOFTWARE



GET INTELLIGENT, REAL-TIME, MOBILE TASK MANAGEMENT

Creating a focused workforce is one of the larger costs of doing business. With Mobile Workforce Management Software, you can provide your workers with an up-to-the-minute, prioritized task list and help ensure a productive shift every time. Tasks are automatically delivered to the mobile device of the worker best suited for the job, monitored until they're completed and automatically escalated when needed – no manual intervention required. Supervisors, as well, no longer need to walk around your facility, nor page associates to track task status, because they can simply look at a real-time task management mobile dashboard. Ultimately, Mobile Workforce Management Software makes it easy to deliver a focused and productive workforce with an exceptional new type of task management tool.

Features and Benefits

Manager Dashboard

Provides a snapshot of tasks and workers on the Motorola Solutions ET1 Tablet and mobile computers

Scan-to-Start

A scan of the bar code on a product or asset within your facilities returns an appropriate template for fast and easy task creation

Flexible Input Sources

Through the External Systems Interface, enterprise IT and partner systems or sensors can interact with the Mobile Workforce Management, enabling the extension of tasks generated by these applications to mobile devices.

Works with Many Different Mobile Devices

Works with a wide variety of Motorola Solutions mobile devices, including the groundbreaking new SB1 Smart Badge, tablets, handheld mobile computers, kiosks, two-way radios and more.

Template-based Task Creation

Company-defined forms enable rapid creation of tasks.

Automatic Intelligent Task Dispatch

Identifies the worker or workgroup most qualified for a specific task and then factors in availability, skill set and other criteria.

Local Language Support

Task title and task details can be delivered in the user’s preferred language

Comprehensive User Task Management Functionality

Users can accept tasks, pause and resume in the event of an interruption, decline tasks and indicate when tasks are complete; tasks that are declined may be automatically returned to the task pool for reassignment

Integrates with Other Retail Systems

Mobile Workforce Management is designed to work with other Partner and customer IT systems such as Time and Attendance Scheduling, Corporate Workforce Management, PLC (Programmable Logic Controllers), industry-specific systems, Video Analytics, HVAC/Refrigeration, Self-Service Kiosks and other systems.

Reporting and Metrics

Standard ready-to-use reports provide information on users, tasks, templates, system information and more; custom reports are easily generated

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At a Glance

Mobile Workforce Management software facilitates consistent and reliable store execution by providing an intelligent task management system that extends your current systems and delivers tasks directly to your associate’s mobile device, such as Motorola Solutions’ highly affordable and wearable SB1 smart badge. An easy-to-use mobile dashboard provides supervisors with all the information they need to monitor and manage all tasks — regardless of task type or whether supervisors, customers, associates or store systems created the task.

Details