There are two levels of Premier Services to help you achieve your network performance targets. Either can be configured to address part or all of your network infrastructure needs. Working with you, we will define measureable Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) so you can rest assured your performance expectations are achieved.
PREMIER FOR NETWORKS
Premier Services provides you with a holistic set of services that address the support, maintenance, repair, monitoring, cybersecurity, software and hardware upgrades required to keep your network operating at your target performance levels. These services are delivered with industry-leading tools and processes to ensure faster resolution of network issues, minimize interruptions and outages and improve your overall experience of the services received. They are:
End-to-End Event Management ● Service Delivery Management ● Network Event Monitoring ● 24x7x365 Technical Support ● Advanced Replacement for Network Hardware Repair ● Remote Security Patch Installation ● Onsite Support with Restoration SLA ● Enhanced Preventive Maintenance ● Network Upgrades ●Infrastructure Asset Management ● System Provisioning ● Security Monitoring ● Baseline Cybersecurity Risk Assessment
PREMIER PLUS FOR NETWORKS
Premier Plus includes all the services in Premier along with those targeted at optimizing your network performance and managing unforeseen and special incidents. These services are a suite of proactive measures to ensure the information traversing your network is prioritized, complete and delivered to end-users -- on time, every time for the most effective connectivity and coverage. They include:
Capacity and Coverage Optimization ● Disaster Recovery and Special Event Management ● Spare Parts Management ● Spectrum Management ● Recurring Cybersecurity Risk Assessments
You can ensure an effective and consistent experience for your users by also transferring the management of your devices and applications to Motorola.
PREMIER SERVICES FOR DEVICES
Beginning with accurate programming and deployment, you can rest assured that your devices will have your required hardware and software configurations upon receipt. We will work with you to provide your users with customized training to help them fully understand how to use radio features and functionalities for their specific line of work. Planned preventive maintenance, required software and firmware updates, and fleet template enhancements are supported, allowing your users to always experience the full performance and operational benefits of their devices.
PREMIER SERVICES FOR APPLICATIONS
Managing applications can be overwhelming to implement and ensure effective user adoption. As a Premier Service customer, we can also manage the responsibility for you ensuring the latest software releases versions are deployed and kept current to your operational requirements. This includes tailored provisioning at system and user levels, complete user support and service desk access at any time.
Cybersecurity Services: Increasing cyber threats requires a more continuous, end-to-end approach for protecting your critical communication environment. The security measures you took yesterday may not be right for tomorrow’s cyber assault.
Leveraging the skills and tool set of our cybersecurity experts, trained to stay actively informed of the rapidly changing landscape of security threats and compliance requirements, the cybersecurity services which are available through our service packages are designed to help safeguard your operational integrity.