Ensuring that our products consistently meet your operational needs is the goal of our service programs. Our service portfolio complements our products in ways that ensure you realize the best return on investment in our technologies.
Delivering capabilities designed to facilitate successful implementation and offering service levels above and beyond standard warranty coverage, our services allow you to choose the service level and options that best meet your needs, including a choice of repair turn-around times, response options, same day shipping of replacement units, onsite service, and more.
Our service programs are delivered through an integrated global support infrastructure that includes local language technical support, 24x7x365 coverage and efficient service centers. You are assured that assistance is available wherever and whenever you need it - via the phone or the Web, at one of our service centers or at your location.
SERVICE FROM THE START™
Our starting service plan, offering multi-year options for seamless coverage and covering normal wear and tear, parts and labor at no additional cost, full access to technical resources and rights to download and use software releases and supporting documentation. Service from the Start is offered in two variants. Bronze service offers 3 day repair turnaround. Gold service offers shorter guaranteed response times, commissioning services as standard and advance replacement meaning there is immediate shipment of a replacement device as soon as a request for service is received.
SERVICE FROM THE START COMPREHENSIVE
This program sets a new standard for service. From the first day of your hardware purchase, the coverage offered by Service from the Start is expanded to include accidental breakage, ensuring that regardless of the type of damage — cracked plastics, broken screens, keypads or components — your repair is covered.
SERVICE FROM THE START PRIMARY (FORMERLY PSION PRIMARY)
Service from the Start Primary Services deliver comprehensive support services for all devices in the Motorola Solutions rugged industrial portfolio formerly marketed and sold by Psion. Primary Services offer complete maintenance and support in a flexible, cost-effective format. The service includes chassis repair, full access to technical resources, firmware upgrades, performance and reliability optimization as well as battery-testing, optimizing and disposal. The program expands the normal wear and tear coverage offered by Psion Primary to include accidental breakage, ensuring that no matter what is damaged — from cracked plastics, broken screens and keypads to damage to other components — your repair is covered.
Service from the Start Primary is offered in service terms of three years or less and includes a collection option with pre-paid ground freight on return shipments.
ADVANCE EXCHANGE SUPPORT
Minimize the high cost of device and employee downtime in your business with Advance Exchange Support. With just one call, this cost-effective multi-year coverage plan provides the next-business-day replacement you need to keep your business running smoothly and productively.
ONSITE SYSTEM SUPPORT
When you need maximum uptime, choose On Site System Support. Problem resolution begins the moment we receive your call. If we are unable to resolve the issue remotely, a trained field service technician is dispatched to repair the equipment on-site at your facility.
BATTERY REFRESH OPTION
Our battery refresh option provides you with time-based battery replacement for every mobile computer under contract. The current replacement interval is 18 months. This option is sold as an uplift to Service from the Start comprehensive contracts only.