Managed Infrastructure Service

Harness the accelerating pace of change
Wireless network technology has come a long way in a short time, with increasing speed and sufficient bandwidth to handle not only data but also voice and video. Many enterprises are opting for pure wireless environments over wired infrastructure due to the technology's relative ease of deployment, flexibility, and enablement of greater worker mobility.

Wireless technology, however, brings with it a new set of challenges. Some enterprises have found that wireless networks can be more difficult to manage and maintain, requiring skills and expertise not readily available in-house. Traditional performance management and troubleshooting processes may be less effective, network anomalies more persistent, and even basic maintenance and repair can require a different approach due to the distributed nature of the infrastructure devices.

End-to-end management solution for your wireless network infrastructure
As a world leader in wireless LAN, WAN, and security technologies, Motorola can help. With our Managed Infrastructure Service, we take on the responsibility for keeping your wireless infrastructure available. We manage the day-to-day technical operations of your wireless network, allowing you to focus your resources on core business opportunities. We understand the importance of operating your network efficiently and effectively and have the experience to know how to do it. Network management and operating costs are optimized and predictable; our efficiencies lead to reduced operating expenditures to manage and maintain your wireless network.

Scope of service
Motorola's Managed Infrastructure Service is provided by a skilled and fully experienced delivery organization that blends seamlessly with your operational environment. While each Managed Infrastructure Service engagement is highly customized, key common elements include:

• Network operations to provide a highly available wireless network, with reduced time and cost to restore service should a fault occur
• Fault management, monitoring for anomalies, escalating as defined
• Configuration management activities for both changes to existing and new deployment
• Performance management, including reporting and advice for improving network performance
• Software release management to remotely deploy software or firmware releases applicable to the Wireless LAN infrastructure
• On-site support, including deployment of on-site field engineering, hardware repair and replacement

Motorola’s Managed Infrastructure Service is currently available in the U.S., Canada, UK/Ireland, France, Germany, Italy, Spain, Bulgaria, Czech Republic, Greece, Hungary, Netherlands, Poland, Portugal, Romania, Russia, Sweden, Turkey, Nordics, Middle East, Israel, Africa and Pakistan.To check availability in a specific country or for further details, please contact your local Motorola representative or visit www.motorola.com/enterprise/contactus.