Managed WLAN

Managed WLAN – Resolve is part of our full portfolio of Managed Enterprise Mobility Services, solutions designed to let you choose the right combination of expert management, monitoring, security and optimization for your wireless network and devices. For customers with special outsourcing needs, we also provide customized services to help ensure you get maximum performance from your Wireless LAN.

¹ A separately purchased Motorola hardware service contract for the failed Motorola WLAN hardware is required. Customer remains responsible for resolution of non-Motorola hardware failures.
² Motorola’s NOC provides support remotely in English only, Monday–Friday, 8 a.m. to 5 p.m. (U.S. Central Time) and does not provide support directly to individual end users.
³ Excludes upgrades from AirDefense Enterprise to AirDefense Services Platform (ADSP). The service is designed to be delivered thorough Motorola’s ADSP solution; customer is required to purchase the necessary ADSP appliance(s), licenses, hardware and software support contracts as part of this service.
⁴ Motorola does not physically install any hardware or dispatch any on-site resource as part of this service.

YOU TAKE CARE OF YOUR BUSINESS
Networks and Wireless LANs (WLANs) tend to be built on complex infrastructures – equipment from several vendors, supporting multiple devices and communicating through a variety of protocols. The more you rely on those complex systems, the more your business can be hurt when something goes wrong.

It’s little wonder that, in most enterprises, so many critical IT resources are devoted just to keeping wireless systems functional. Yet the truth is, you don’t want to manage and maintain your own WLAN to support business-critical mobility.

You only want to use it.

WE TAKE CARE OF YOUR WLAN
With Managed WLAN – Resolve, you can hand off the day-to-day management of your wireless network to the experts at Motorola. We keep your WLAN operational and available by monitoring it remotely, 24x7x365, troubleshooting and maintaining it from our global Network Operations Center (NOC).

We resolve connectivity and configuration issues before they disrupt your business. We manage routine updates and maintenance without distracting your staff. If an event requires action at your end, we’ll let you know what, why and how. Meanwhile, you keep all the mobility benefits of your WLAN and stay focused on what’s really important to you – your business.

LIBERATE YOUR IT STAFF
Most IT departments have some expertise in wired networks, but enterprise wireless is newer, changes faster and comes with more built-in challenges. Keeping up the specialized knowledge necessary to maintain reliable wireless service is difficult and time-consuming, at best. At worst, it can lead to frustrating and repeated disruptions of your business.

Managed WLAN – Resolve lets you hand off operation of your wireless infrastructure – the operational core of your business-critical mobile solutions – to experts who truly understand it. We troubleshoot connectivity issues, dispatch hardware service and report regularly on events and management activity. We keep the system up-to-date with the latest firmware releases, manage and deploy needed configuration changes, and analyze operational data to recommend adjustments.

Proactive and professional, Managed WLAN – Resolve helps ensure your wireless network is ready when you need it. That means your IT resources are free to concentrate on core business and strategic initiatives.

Availability
Motorola’s Managed WLAN – Resolve is available in the U.S. and Canada.

For complete program details and information about availability in a specific country, please contact your local Motorola representative.