What's new with 10-21 Police Phone

Admin-initiated Callback Request

Previously, officers could only receive a Callback Request in 10-21 directly from a citizen. However, we recognize that administrators and supervisors often need to quickly direct an officer to contact a victim, witness or citizen to follow up on an incident.

To streamline this process, administrators using 10-21 CallManager can now send a Callback Request notification directly to an officer’s 10-21 app. This new feature appears seamless to the officer, mimicking the same notification received as a Callback Request from a citizen. Officers will find these admin-generated requests in the familiar Requests area, conveniently located at the top of their Call History, ensuring quick recognition and response.

Unified ID: One login, seamless access

At Motorola Solutions, our focus is to make public safety tools easier to use and better connected. We know the difference it makes when your tools work together seamlessly, which is why we’re excited to share that the 10-21 Police Phone app is now integrating with Motorola Solutions’ Unified ID. This is a major step in our effort to create a more central login system, making it simpler and more intuitive for you to access our products. It also sets the stage for a true single-sign-on (SSO) experience across the entire Motorola Solutions ecosystem.

This Unified ID integration means you can use one consistent set of credentials to access any Motorola Solutions application you use. Instead of juggling multiple passwords, you’ll have the simplicity of using a single login to access various products. Now, when you open 10-21 Police Phone, you will see a standard Motorola Solutions landing page where you can log in using your email address. This consistent experience keeps things familiar no matter which tool you are using, helping you stay focused on your work rather than your login screen.

The shift to Unified ID provides practical benefits. Beyond the convenience of managing fewer passwords, this system strengthens security and gives your agency better administrative control. It allows 10-21 to work with your agency’s existing identity provider, which simplifies security and cuts down on administrative work. As we introduce this across our full product suite, it will provide your agency with a central place to manage all accounts and permissions. Integrating 10-21 with Unified ID is part of our ongoing commitment to providing you with technology that is powerful, cohesive and easy to use.

Daily call limits for free users

To maintain the high standard of service you expect, we are introducing a daily limit of 15 calls for our free app users.

This decision was made to ensure the 10-21 app remains a professional tool for public safety. Recently, we’ve seen an increase in activity that doesn’t align with the intended use of the platform. By setting a reasonable daily limit, we can better protect the service from misuse and ensure that the lines remain clear and available for those using them respectfully.

If you find that 15 calls a day is no longer enough for your daily needs, it may be the right time to explore one of our paid plans, which offers expanded access and additional features designed for high-volume professional use.

Sunsetting the NECTAR app

We recently announced the end-of-life for the NECTAR (Non-Emergency Call to a Resident) video calling app, effective January 31, 2026.

Launched in 2020 as a rapid, temporary response to the unique social distancing challenges of the COVID-19 pandemic, NECTAR was the essential counterpart app that enabled residents to receive video calls initiated by officers using 10-21 Police Phone.

This decision allows us to streamline technology and focus development efforts on making 10-21 Police Phone even better and simpler to use.

What this means for 10-21 Police Phone:

• All existing features will remain the same, except for the video calling capability that relied on the NECTAR app. That feature will no longer be available.
• If you subscribe to a paid tier of 10-21 Police Phone, you will still be able to view your historical NECTAR video calls.