What's new with 10-21 Police Phone
Discover the latest 10-21 Police Phone product updates.
10-21 Police Phone product updates
July 2026
Now available: The biggest enhancements to your 10-21 app
The 10-21 Police Phone app focuses on secure, reliable communication between officers and the communities they serve. We've taken this a step further with the recent announcement of the new 10-21 Assist tier.
The 10-21 Assist tier expands 10-21 from a secure calling app into an AI-powered intelligence tool. It's designed to help agencies like yours turn everyday field communications into actionable intelligence, searchable records and digital evidence.
What's included in the 10-21 Assist tier?
In addition to the protected calling and privacy capabilities officers already rely on, the Assist tier introduces new features designed to help streamline workflows and improve community engagement, including:
- Translation Assist: Real-time audio translation removes language barriers and helps you communicate clearly with everyone in your community.
- Secure inbound calling: Citizens can return your call via the 10-21 app. You maintain control by toggling your availability on or off.
- Automated transcription: Automatically convert calls into searchable, time-stamped transcripts for easy review and faster report writing.
- Evidence integration: Call recordings and transcripts flow directly into CommandCentral DEMS, where tagging helps organize and correlate evidence for faster retrieval and review.
Check out the fact sheet to learn more.
New 10-21 Assist tier features explained
Agencies rely on 10-21 to protect officer privacy while reaching out to their community. With the Assist tier, we are expanding what the app can do, turning it into a two-way communication hub and automated assistant. Here is a look at the new capabilities to help officers streamline their shift.
Officer Connect: Secure inbound citizen calls
Historically, 10-21 has been outbound-only. Officer Connect helps change this by allowing citizens to initiate secure, direct calls right to your 10-21 app, without ever compromising your personal number.
- Toggle your availability: In your 10-21 settings menu, simply toggle Officer Connect "on" when you're on patrol and switch to "off" when your shift ends, helping you stay in control. When off, calls route directly to your automated message service.
- Stay connected: In your Call History, missed calls and callback requests are clearly logged so you can follow up at your convenience. Incoming calls also include additional caller ID information when available, providing more context before you answer.
Translation Assist: Real-time multilingual communications
Waiting for a third-party interpreter can delay critical communications and eat up your time. Translation Assist helps break down language barriers live, right on the call.
- Live, two-way translation: Both you and the caller speak in your native languages, but hear the audio translated live into your own language.
- Safer, faster resolutions: By helping eliminate the language gap, situations can be de-escalated faster, information can be gathered more quickly and citizens feel heard and understood.
Assist Call Intelligence: AI-powered call transcription and tagging
We know post-call documentation can be a major administrative burden. Assist Call Intelligence uses AI to handle the busywork for you, helping ensure important details are captured automatically.
- Instant transcription: The app helps transform your raw call audio into more accurate, time-stamped text, reducing the need for manual note-taking.
- Automated tagging: Easily organize your digital evidence. Tagging allows you to quickly label and categorize call records to correlate them directly with CommandCentral DEMS.
- Effortless retrieval: Need to recall a detail for a report, court or an internal review? A simple keyword search lets you quickly pull up the clear, written record of any conversation.
Interested in seeing these 10-21 Assist tier features for yourself? Request a demo.
December 2025
Admin-initiated Callback Request
Previously, officers could only receive a Callback Request in 10-21 directly from a citizen. However, we recognize that administrators and supervisors often need to quickly direct an officer to contact a victim, witness or citizen to follow up on an incident.
To streamline this process, administrators using 10-21 CallManager can now send a Callback Request notification directly to an officer’s 10-21 app. This new feature appears seamless to the officer, mimicking the same notification received as a Callback Request from a citizen. Officers will find these admin-generated requests in the familiar Requests area, conveniently located at the top of their Call History, ensuring quick recognition and response.
Unified ID: One login, seamless access
At Motorola Solutions, our focus is to make public safety tools easier to use and better connected. We know the difference it makes when your tools work together seamlessly, which is why we’re excited to share that the 10-21 Police Phone app is now integrating with Motorola Solutions’ Unified ID. This is a major step in our effort to create a more central login system, making it simpler and more intuitive for you to access our products. It also sets the stage for a true single-sign-on (SSO) experience across the entire Motorola Solutions ecosystem.
This Unified ID integration means you can use one consistent set of credentials to access any Motorola Solutions application you use. Instead of juggling multiple passwords, you’ll have the simplicity of using a single login to access various products. Now, when you open 10-21 Police Phone, you will see a standard Motorola Solutions landing page where you can log in using your email address. This consistent experience keeps things familiar no matter which tool you are using, helping you stay focused on your work rather than your login screen.
The shift to Unified ID provides practical benefits. Beyond the convenience of managing fewer passwords, this system strengthens security and gives your agency better administrative control. It allows 10-21 to work with your agency’s existing identity provider, which simplifies security and cuts down on administrative work. As we introduce this across our full product suite, it will provide your agency with a central place to manage all accounts and permissions. Integrating 10-21 with Unified ID is part of our ongoing commitment to providing you with technology that is powerful, cohesive and easy to use.
Daily call limits for free users
To maintain the high standard of service you expect, we are introducing a daily limit of 15 calls for our free app users.
This decision was made to ensure the 10-21 app remains a professional tool for public safety. Recently, we’ve seen an increase in activity that doesn’t align with the intended use of the platform. By setting a reasonable daily limit, we can better protect the service from misuse and ensure that the lines remain clear and available for those using them respectfully.
If you find that 15 calls a day is no longer enough for your daily needs, it may be the right time to explore one of our paid plans, which offers expanded access and additional features designed for high-volume professional use.
Sunsetting the NECTAR app
We recently announced the end-of-life for the NECTAR (Non-Emergency Call to a Resident) video calling app, effective January 31, 2026.
Launched in 2020 as a rapid, temporary response to the unique social distancing challenges of the COVID-19 pandemic, NECTAR was the essential counterpart app that enabled residents to receive video calls initiated by officers using 10-21 Police Phone.
This decision allows us to streamline technology and focus development efforts on making 10-21 Police Phone even better and simpler to use.
What this means for 10-21 Police Phone:
- All existing features will remain the same, except for the video calling capability that relied on the NECTAR app. That feature will no longer be available.
- If you subscribe to a paid tier of 10-21 Police Phone, you will still be able to view your historical NECTAR video calls.
October 2025
Hands-free 10-21 calling with Apple CarPlay
Your safety is our priority. That’s why we’re excited to announce that the 10-21 Police Phone app is now compatible with Apple CarPlay.
This integration brings your essential calling features right to your in-vehicle dashboard display, allowing you to make and receive calls safely and seamlessly while remaining completely hands-free and focused on the road.
Communicate with your community more safely and efficiently than ever before, all while keeping your personal number protected. Simply update your app and connect to CarPlay to get started.
Officer Connect: Take control of your calls.
Officer Connect is a powerful new feature driven by direct feedback from officers. Since its launch, 10-21 Police Phone has protected privacy by only allowing citizens to request a callback. However, you told us more flexibility was needed to speed up communication and avoid phone tag.
Officer Connect gives you the control to receive incoming calls directly to your 10-21 Police Phone app. With a simple toggle in your settings, you can turn your availability to ‘On’ while on patrol and switch to ‘Off’ when off-duty or handling an incident. The best part? Your personal phone number is never exposed. Every call remains secure, private and documented, giving you complete control over when and how you connect with your community.
Officer Connect is an advanced feature available with a 10-21 Agency subscription. Contact Support to activate this for your department.
March 2025
Improved user management for admins
Invite users – Admins can now invite users to download the 10-21 Police Phone app through the department Users tab in 10-21 CallManager. Simply log in to 10-21 CallManager as the admin, click on the Users tab and find the Invite button located on the top right of the page. You will then be able to enter email addresses to send invites for users to join the 10-21 solution. Once the user receives the email and creates an account, if the domain is shared, the admin can search for this user and assign a license if needed. Read more in this article.
Remove user – Admins can now remove a user from their agency. This has been a common request from Admins who have old users appearing in their user table. Admins can now easily remove by clicking the red button in the top right of a user’s profile page. Read more in this article.
2024 annual stats for 10-21 Police Phone
