Discover the latest updates in Assist Chat, the secure solution helping public safety agencies provide critical knowledge to officers in the field.
Assist Chat product updates
February 2026
Policy checks on SVX
The revolutionary SVX video speaker microphone now supports policy inquiries in Assist Chat, accessible in the field from your SVX.
Just press the ViQi button on your SVX and say “policy lookup.” ViQi will respond “Assist Chat activated. What would you like to know?” and retrieve the policy information you request.
Remember, Assist Chat Starter is free to all U.S. public safety agencies.
To learn more about Assist Chat, check out our fact sheet or contact your Motorola Solutions sales professional to sign up.
January 2026
Simple policy uploads
Easily add your text-based policies and procedures to the Assist Chat Starter datastore.
Your database administrator can upload the desired PDF file simply by browsing and selecting it, then clicking “upload.” Your text-based policies and procedures are added to a secure, agency-specific knowledge base within Assist Chat.
Assist Chat is free to all U.S. public safety agencies.
To learn more about Assist Chat, watch the video or contact your Motorola Solutions sales professional to sign up.
December 2025
Keep it current
The power of Assist Chat Starter relies on up-to-date policies and procedures.
Have you added new equipment or changed your booking procedure? Maybe you’ve entered a new mutual aid agreement with a neighboring jurisdiction. Make sure your policies accurately reflect that – and then make sure it’s in your datastore so Assist Chat can provide the information when needed.
Remember, Assist Chat Starter is free to all U.S. public safety agencies.
To learn more about Assist Chat, check out our fact sheet or contact your Motorola Solutions sales professional to sign up.
November 2025
Multiple ways to ask your questions
Did you know that Assist Chat Starter answers typed or spoken questions about your agency’s policies and procedures?
Log in and type or speak your question, just as you would to a coworker. Assist Chat provides a response from the knowledge base, with a source file reference so you can be confident the answer originated from your policies and procedures.
And, Assist Chat Starter is free to all U.S. public safety agencies.
To learn more about Assist Chat, watch the video or contact your Motorola Solutions sales professional to sign up.
October 2025
The power of general knowledge
Assist Chat Starter isn’t just policies and procedures. It also securely makes a wide range of general knowledge available to your users, saving valuable time.
A first responder on scene will be asked many questions that are not policy-related. Instead of pulling out their personal mobile phone or radioing dispatch for information, they can ask Assist Chat for the details they need, when they need it.
Remember, Assist Chat Starter is free to all U.S. public safety agencies.
To learn more about Assist Chat, review our fact sheet or contact your Motorola Solutions sales professional to sign up.
September 2025
Introducing Assist Chat
Assist Chat Starter is now available to order from Motorola Solutions.
Your agency’s text-based policies and procedures are available to your personnel any time, anywhere thanks to FIPS 140-2 compliant encryption. This helps your teams perform “by the book” on every call and agency data remains within your controlled environment.
The best part? Assist Chat Starter is free to all U.S. public safety agencies.
To learn more about Assist Chat, watch the video or contact your Motorola Solutions sales professional to sign up.
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