Following California’s lead, New York has passed legislation aimed at protecting retail workers by requiring retailers to implement enhanced security measures. In January 2027, the State of New York will enforce the Retail Worker Safety Act, mandating that all retailers install panic buttons that directly dispatch to law enforcement. This legislation is crucial in addressing the rise of aggressive behaviors in retail environments, where, according to the National Retail Federation (NRF), 88% of retail workers have reported an increase in violent shoplifting incidents.
As the landscape of retail security shifts, Motorola Solutions offers essential tools to help retailers meet these new regulations, with products such as panic buttons, two-way radios, body cameras and advanced video surveillance systems. These tools help ensure that retailers not only comply with the law but also provide a safer environment for employees and customers.
Panic buttons: Quick access to emergency assistance
An important goal of the Retail Worker Safety Act is the installation of panic buttons, providing instant access to law enforcement during emergencies. Motorola Solutions offers cutting-edge panic button systems that can be discreetly deployed throughout retail stores. These systems allow employees to trigger alerts with ease, helping to ensure immediate communication with emergency responders.
Motorola Solutions’ Rave Panic Button is a smartphone mobile phone app that allows for instant communication with 9-1-1 emergency responders and on-site safety and security guards. With the push of a button, any type of emergency will initiate a fast, timely response as well as collaboration with emergency personnel. Through easy integration with existing emergency response systems, you can make sure your panic button notification is easily broadcast across additional channels like video systems, access control, websites or sirens.
Body Wearables: Advanced Panic Buttons and Instant Escalation
Body-worn devices have evolved from passive recording tools into active, wearable panic triggers. Motorola Solutions provides an advanced portfolio—featuring the V200 and the SafetyCam—designed to act as immediate lifelines for frontline retail associates during high-stress incidents.
For situations requiring absolute subtlety, the V200 body camera offers a specialized discreet escalation capability. Pressing its emergency button triggers a completely silent alert, automatically disabling all audible beeps, LEDs, and vibrations so the wearer does not draw unwanted attention from an aggressor. To protect the employee further, the Video Management System (VMS) explicitly warns operators that a discreet alert is active, preventing them from accidentally exposing the associate by initiating live two-way audio prematurely.
Conversely, when visible deterrence is needed to stop a threat before it escalates, the SafetyCam utilizes a front-facing screen to display live footage directly to the subject, leveraging a mirror effect that often de-escalates tension on sight. If a crisis occurs, its dedicated panic button sends an instant SOS to security teams, bypassing standard communication delays when seconds count. Once this panic alert is triggered, the SafetyCam instantly mobilizes support by activating live video streaming, remote talk-down, and indoor location tracking to pinpoint the associate's exact room-level location in real time. By replacing traditional, fixed panic buttons with the wearable V200 or SafetyCam, retailers can instantly bridge the gap between the store floor and security teams, ensuring strict compliance with safety mandates while keeping employees protected.
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An AI-powered wearable that combines video, voice and Assist AI capabilities into a single solution.- AI language translation
- Livestream video
- AI voice assist
Two-way radios: Guaranteeing continuous communication
Effective communication is vital to maintaining security, especially in larger stores where quick communication can prevent minor incidents from escalating. Motorola Solutions’ two-way radios, like the TLK 100 and TLK 150, provide instant, reliable communication across teams, enabling rapid response during emergencies.
These radios are equipped with advanced noise cancellation and extended range capabilities, making them perfect for use in busy retail settings. With features like GPS tracking and push-to-talk technology, staff can communicate clearly, no matter how crowded or loud the store may be.
Video surveillance: 24/7 monitoring for peace of mind
Motorola Solutions’ Avigilon cameras provide high-definition situational awareness, allowing retailers to monitor their stores in real time and review incidents easily. These cameras use advanced AI analytics, allowing security teams to detect unusual behavior and potential threats quickly. With the ability to set up alerts for suspicious activity, retailers can respond faster, making it harder for criminals to act undetected.
The cameras are instrumental in supporting the goals of Senate Bill S8358B, since they provide visual evidence of crimes, helping law enforcement in identifying and prosecuting offenders. This can also be a benefit to retailers who can use this footage in legal proceedings to strengthen their cases.
Conclusion
Whether your retail business needs body cameras, mobile panic buttons, two-way radios or a comprehensive video monitoring system, Motorola Solutions has the technology to help ensure that New York’s Retail Worker Safety Act is being implemented. These solutions will contribute to making the workplace safer for employees and customers, resulting in a safe and secure retail environment.
Implementing New York’s Retail Worker Safety Act requires a cohesive approach to security. The Motorola Solutions retail bundle unifies silent response technology, communications and video monitoring into a single ecosystem designed to safeguard employees and customers alike. Reach out to an expert to learn more about our retail solutions.