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Transforming how Springfield-Greene County serves their community

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Recently, we had the privilege of sitting down with April Ford, Director, and J.R. Webb, Assistant Director, for Springfield-Greene County 9-1-1 in southwest Missouri. Dedicated public safety professionals — April with 28 years, and J.R. with over 40 — they have reached a pivotal moment in how they serve their community: the successful deployment of the VESTA call routing service built on the NENA i3 architecture. 

Serving a population of 300,000, the Springfield-Greene County 9-1-1 center handles between 250,000 and 275,000 9-1-1 calls annually and dispatches for over twenty different public safety agencies. In the following interview, April and J.R. share how their Next Generation call routing system is not only transforming their ability to serve the public but significantly increasing operational efficiencies. “The new system,” April explains, “delivers the most efficient and effective 9-1-1 service possible, virtually eliminating call delays and potential loss.” 

One of the benefits April and J.R. discuss is Motorola Solutions’ location-based routing.  By moving beyond outdated call routing methods and embracing the NENA i3 end-state architecture, Motorola Solutions ensures that every call is routed as accurately and efficiently as possible, revolutionizing a PSAP’s response capabilities.

In the following interview, April and J.R. discuss their journey and insights into implementing Motorola Solutions Next Gen call routing service.

What are your Next Gen call routing priorities for Springfield-Greene County?

1 minute, 35 seconds

 

 

Will your Motorola Solutions call routing service enhance how you serve your community?

 2 minutes, 50 seconds

 

 

Are grants available for Next Gen call routing?

1 minute, 13 seconds

 

 

What Next Gen activity are you seeing in the state of Missouri overall?

3 minutes, 21 seconds

 

 

Tips for PSAPs moving to Next Gen call routing?

3 minutes, 19 seconds

 

 

April and J.R.’s insights offer a compelling look at the transformative power of Next Generation call routing to enhance public safety through accurate location data and streamlined operations for emergency services. Motorola Solutions is proud to partner with agencies like Springfield-Greene County to ensure the future of 9-1-1 is more responsive, reliable and effective for communities everywhere. 

For more information on what other PSAPs say about their call routing deployments, visit these blogs:
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