Admin
Delaware County drops abandoned 9-1-1 calls by 80% with Automated Abandoned Callback
Delaware County’s story proves that smart technology doesn’t replace the human touch — it ...
Designing ViQi: Public Safety’s Virtual Assistant
Whether it’s asking Siri to find the best restaurants in the area or requesting Alexa add ...
No Longer a Voice Call: The Evolution to Visual Content – Part 1
One of the first stops on the path to Next Generation 9-1-1 (NG9-1-1) is the ...
Building a Safer Future for Hamilton Schools
Educational institutions are constantly seeking innovative ways to protect their ...
The NGCS Trailblazers: Get the Inside Track on Deploying and Benefiting from NGCS
Trailblazers are innovators, lifelong learners, movers and shakers— leaders who leave a ...
Motorola Solutions Honors Telecommunicators
It Starts with the Call This week, April 14-20, 2019, is National Public Safety ...
The Evolution of Swatting: APCO & PSTA Survey for ECC Best Practices
Swatting has evolved from a digital prank into a versatile weapon used for profit, ...
No Margin for Error: Loudoun County ECC is Always There for Residents
Loudoun County, Virginia, where I’m System Fire Chief, is truly one of the best places to ...
Transforming how Springfield-Greene County serves their community
Recently, we had the privilege of sitting down with April Ford, Director, and J.R. Webb, ...