Infrastructure Repair - Motorola Solutions USA
|

Infrastructure Repair Expert repair service performed by factory-trained technicians, for both Motorola infrastructure and select third-party equipment



Overview

Infrastructure Repair

MAINTAIN YOUR FIXED NETWORK EQUIPMENT WITH OPTIONS FROM POST-WARRANTY SERVICE AGREEMENTS TO ‘PAY-AS-YOU-GO’ REPAIR

Today’s IP communications networks are complex, sophisticated, interconnected systems that involve a multitude of both Motorola and third-party components. Staying on top of this ever-changing technology can place an immense burden on your in-house IT and technical staff. With our Infrastructure Repair service, you send your equipment to our centralized repair facility and our factory-trained and certified technicians troubleshoot, analyze, test, repair and quickly return it to you.

Features and Benefits

Quick turnaround time
Strict commitment to published cycle times means you will know when your equipment will be repaired and returned to you

Reduced downtime
With an Advance Replacement service agreement, we will send you an exchange unit to replace your unit being repaired, so you can keep your network running

One call does it all
We also support equipment from select third-party vendors; no need to send equipment to multiple locations – we will handle the repair management for you

Budgeted repair expense
By investing in a cost-effective Motorola Infrastructure Repair service agreement, you can more easily predict your network support costs

Motorola original replacement parts
All Motorola equipment repairs are returned to factory specifications using only Motorola manufactured parts

Automated test equipment
Timely and accurate diagnosis assures that all equipment is returned on-spec and updated to current firmware version

90-Day Repair Warranty
We stand behind our quality and guarantee that your repairs will be done right

Flexible service plans:

  • Service Agreement: Priority service reduces turnaround time for your repairs per the published ship card and includes free outbound shipping
  • Service Agreement with Advance Replacement: Priority service reduces the turnaround time for your repairs per the published ship card with advance board replacement and free inbound and outbound shipping
  • On-Demand: Service Bank is a discounted pre-paid debit account from which flat rate repairs can be deducted as needed, enabling you to pay on a per-repair basis

Related...

At a Glance