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Protecting People Starts with Protecting PSAPs

You need NG9-1-1 to work for you. End to end. Start to finish. Our NG9-1-1 solutions equip you with what you need to protect the people you care about. The critical linkages we are building between Emergency Call Handling, Command & Control and Records & Evidence provide you with a unified workflow, from call to case closure and a complete set of data to make more informed decisions. Let us help you: improve efficiency, streamline workflows, reduce risk.


Increase Efficiency

Automate processes to better manage staffing, training challenges and pinpoint callers’ location.

Streamline Workflows

Simplify tasks, save time, gain intelligence and flexibility.

Reduce Risk

Increase security and protection against cyber threats and maximize performance.

Serving over 3,800 PSAPs and 22,000 positions in the U.S.

With trusted, reliable call handling software deployed in 22 of the 30 most populous U.S. cities.

See How Our NG9-1-1 Emergency Call Handling Software Helps...

Increase Efficiency, Streamline Workflows, Reduce Risk.



Enhance Campus Safety with Accuracy

Princeton University selected CallWorks with RapidSOS to achieve pinpoint location accuracy of mobile 9-1-1 calls for service.


Decrease Response Times

Next Generation 9-1-1 from CallWorks brings improved accuracy and interoperablity to Gloucester County, reducing emergency response times and increasing the quality of their response.


Enhance Community Protection

CallWorks with PremierOne CAD enables City of Santa Maria dispatchers to retrieve and disseminate information quickly to first responders.



Quickly Receive Precise Caller Location

Medina County selected VESTA® with RapidSOS and ArcGIS Online to expedite response.


Guarantee Parity of Service with One Solution

MARC selected VESTA® for 119 cities in 9 Kansas and Missouri counties to better serve citizens and have a smooth transition to NG9-1-1.


Automate Abandoned Calls

VESTA® 9-1-1’s Automated Abandoned Callback has resolved 80% of Collier County’s abandoned calls without call taker intervention.

Explore Our NG9-1-1 Emergency Call Handling Software


Everything Agencies need for Next Generation Core Services (NGCS)



CallWorks CallStation
NG9-1-1 ready efficient architecture scalable for agencies of all sizes.

VESTA® Solutions Suite
Proven, feature-rich NG9-1-1 ready applications serving thousands of Public Safety Answering Points.

PremierOne Call Control
Call handling directly accessible within PremierOne Computer Aided Dispatch.

Get Help with Grant Funding for Your NG9-1-1 Investments

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