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MANAGED & SUPPORT SERVICES SELECTOR

TELL US MORE ABOUT YOUR SERVICE NEEDS.
SELECT ALL THAT APPLY BELOW.

NETWORK HARDWARE
REPAIR

AVOID SYSTEM
OBSOLESCENCE

REMOTE SECURITY
PATCHING

NETWORK EVENT
MONITORING

END-TO-END EVENT
MANAGEMENT

SLAs FOR
RESTORATION

PREVENTIVE
MAINTENANCE

ONSITE
SUPPORT

TREND
ANALYSIS

 
Recommended Service Level

ESSENTIAL

ESSENTIAL PLUS

ADVANCED

ADVANCED PLUS

PREMIER

FIND THE RIGHT LEVEL OF SERVICES

TO HELP YOU ACHIEVE YOUR PERFORMANCE GOALS

Basic Support When You Need It

Technical support when and where you need it, so you can maintain and restore your system.

When the unpredictable happens to your network, Essential Services provide you access to our Technical Support teams and resources for troubleshooting and maintenance.

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Additional Field Services to Minimize System Downtime

Technical support when and where you need it, so you can maintain and restore your system.

Essential Plus includes all the services in Essential along with our onsite support to help you minimize unexpected downtime and quickly respond to network issues.

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Efficiently Update Your Technology

Rely on Motorola's expert service teams to help extend the lifespan of your network with planned upgrades and annual preventive maintenance of your infrastructure.

With Advanced Services, you receive the necessary network upgrades, implementation and change management services required to maintain your network at the highest level of support, plus routine testing and alignment of your network components to improve system efficiency and minimize downtime

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Remote Incident Management

Rely on us to monitor your network, providing improved network response and continuity.

Advanced Plus includes all the services in Advanced along with network event monitoring and remote security patch installation. All network issues are monitored, analyzed and rapidly resolved by our highly-trained staff proactively around-the-clock. Pre-tested, security updates are also remotely applied by our certified security experts to help maintain the operational integrity of your network and minimize cybersecurity risk.

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Maximize Performance and Reduce Risk

Transfer day-to-day operational management of all or part of your mission-critical system and technologies to our experienced, managed professionals focused on ensuring availability and maximizing performance.

Premier services are tailored to address your performance goals based on defined Service Level Agreements (SLAs) and relieve you of the financial and operational risks of managing your communication system. We will be fully accountable for guaranteed performance and assured outcomes 24x7x365, enabling your staff to focus on core tasks and objectives.

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