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It is not always possible to prevent every system incident that may arise. Components can fail over time and outages can occur, but proactive maintenance can reduce the number of failures and swift and effective response can minimise the impact when something does go wrong.

To maintain your DIMETRA Express system so that it continues to operate at optimal levels, Motorola Solutions have developed the following lifecycle support service packages:

ESSENTIAL SERVICE PACKAGES  provides more cover than standard warranty with software updates, technical support, and hardware repair.

ADVANCED SERVICE PACKAGE builds on the Essential Services package with a higher level of support through enhanced service level agreements, and also includes Network Updates.

Our network of channel partners who are members of our PartnerEmpower program can access our service packages, through which we support our partners with our resources and expertise, ensuring that you reap the benefits of our world-class services infrastructure.

PartnerEmpower resellers will work with you to find the right level of service to maintain continuous uptime and availability for your DIMETRA Express system.