Essential Service Packages
Through our Essential Service Packages, PartnerEmpower resellers can help repair failed hardware, update software with new releases, provide technical support of your DIMETRA Express system to provide for sustainable performance and stability. Essential Services Packages includes:
Technical support with Remote access: Our system experts can provide assistance or when necessary remotely access your network to help your PartnerEmpower reseller identify and fix system performance issues or failures.
Software updates: Whether to access new features, improve functionality or apply bug fixes, the Essential package means your system can always have the latest software.
Hardware repair (optional): You can select to include repair of any failed DIMETRA Express infrastructure as part of your service package. Repairs are carried out to the highest quality standards by the trained technicians at our central repair facility.
Hardware Repair with Advance Replacement (optional): A replacement unit can be issued when a faulty unit is reported, rather than having to wait for a repair of the original device.
Customer Support Manager: A named individual will take responsibility for managing any incidents as they arise through to completion.
Three or six year coverage: Essential service packages provide support for three or six years and can be renewed for even longer peace of mind.