Motorola Solutions Expanding Assist AI Globally

Mission-critical AI for public safety reduces administrative burden and accelerates incident response 

LONDON, June 15, 2026 – Motorola Solutions (NYSE: MSI) today announced the global expansion of Assist, its mission-critical AI for public safety. Following successful deployments across U.S. public safety agencies, the capability is scaling internationally to bring role-specific intelligence to control room operators, emergency responders and investigators, with an initial focus on Europe.

“Emergency personnel face an overwhelming influx of data under immense stress,” said Fergus Mayne, vice president of sales, Europe, at Motorola Solutions. “By automating routine tasks and surfacing vital insights in real time, Assist cuts through the noise. It reduces the immense cognitive load on front-line teams, empowering them to respond to critical incidents with greater clarity, speed and confidence.”

Accelerating Response in the Control Room

For control room operators, Assist layers intelligent capabilities directly into Motorola Solutions’ control room software to help accelerate emergency response. It automatically identifies, gathers and prioritises vital call information—such as historical incident data at a specific location or critical keywords like “heart attack.” To minimise miscommunication and preserve operator focus, Assist supports:

• Live transcription to enhance clarity by allowing operators and supervisors to reference earlier interactions, note critical info, and capture evidence.
• Call translation to bridge language barriers between operators and callers that can otherwise add an average of 70 seconds to an emergency call.
• Advanced audio enhancement to filter out background noise so operators can hear clearly.
• A non-emergency call agent that automatically handles routine calls—which can consume up to 65% of call handlers' workloads—to allow human operators to focus on critical emergencies.

“A call taker is the most important piece of the puzzle when it comes to emergencies” said Casey Allo, Chief of Emergency Communications for Lee County, Florida, a U.S.-based agency using Assist,  “Having real-time transcription of the call in front of the call taker, having it translate word for word what the caller is saying, and having it point out keywords you want to flag – all point to being more efficient and giving call takers more confidence.”

Assisting Responders in the Field

For officers on the beat, Assist is a mobile-first digital force multiplier at the edge to help enhance productivity, situational awareness and safety. Key field capabilities deliver:

• Accelerated search via a field-based app that scans number plates for faster entry and searching.
• Faster identification using appearance search to match images in videos to photos or text descriptions.
• Voice-based interaction allowing first responders to remain focused and hands-free by using their voice to initiate commands in-vehicle while driving

Streamlining Digital Investigations

For investigators handling large volumes of evidence, Redaction Assist leverages automated object and speaker tracking within the evidence management workflow. It can automatically tag evidence and redact sensitive subjects and objects to accelerate records documentation and support privacy. A U.S.-based agency reported the tool dropped its video redaction times from 35 hours down to just one hour.

Fostering Transparency and Human-in-the-Loop Design

As Motorola Solutions continues to expand Assist across its safety and security ecosystem, the company remains committed to the transparent and responsible deployment of AI:

• The Assist emblem is a visual indicator to clearly denote when information has been surfaced by AI, so human operators can evaluate and verify the data.
• Responsible AI product labels detail the type of AI utilised, data ownership, human control mechanisms and the specific purpose of the application for operational transparency.

Visit Motorola Solutions at CCW London, June 16-18, booth D1, to learn more.

About Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.