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PremierOne Citizen Service Request (CSR)

PremierOne CSR Brand Story

Streamlining citizen Services

PremierOne CSR provides a powerful single platform for improving citizen access and communications. Citizens can request services by phone, through email, via the Web, using a smartphone app or through social media like Facebook and Twitter.

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Whether the request is about a pothole, a water bill or suspicious activity, citizens are contacting you every day. These routine interactions form their perception of government and how well it works for them.  PremierOne CSR will help you provide accessible and accountable government services. From the first contact to the last filled work order, PremierOne CSR helps you capture every detail, identify the right response, dispatch appropriate personnel and inform constituents when the job is done.

Designed specifically for government, PremierOne CSR helps you be more responsive, deliver high-quality services and give residents up-to-the-minute information.

PremierOne CSR Customer Relationship Management (CRM) solution streamlines response by automatically routing service requests, weeding out duplicates, and coordinating work among your teams. PremierOne CSR automates work processes, dispatches crews, tracks progress, and keeps constituents informed — all while producing and maintaining statistical data for agency stakeholders.

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