OUR QUALITY POLICY
Motorola Solutions is committed to quality.
We strive to earn your trust by consistently providing dependable products and services, on-time delivery, and reliable support for all your mission-critical applications.
We foster a culture of innovation and accountability that helps ensure our quality management system is continually improving to anticipate, meet, and exceed your expectations in everything we do.
Our reputation and quality heritage represent our continued commitment to be your complete solutions provider.
Our Quality Commitment
Customer Advocacy: Capturing Your Voice to Drive Improvement Efforts
Customer feedback is essential to providing you with the products, services and solutions you depend on for your mission-critical applications.
Feedback is collected in many ways including through our sales channels, annual customer surveys, transactional surveys, partner conferences, call center activity, and more. The feedback collected from our customer advocacy programs has a direct impact on our continual improvement efforts.
Quality Management System: Processes That Ensure We Meet Our Commitments
Our Quality Management approach supports the commitments we make in our Quality Policy and ensures we have the processes in place to support our commitments. Download our Quality Manual to view our policy and to review additional details on our Quality Management System.
History of Quality: Our Legacy of Continuous Improvement
Motorola developed the Six Sigma quality improvement process in 1986 which became a global standard across many industries by providing a common language for measuring quality. Today, Motorola Solutions applies a Lean Six Sigma methodology in our continuous improvement efforts.