Network Operations - Motorola Solutions Australasia
  • Australasia English
|

Network Operations



Overview

Network Operations

Motorola’s Managed Device Service provides a cost effective end-to-end management solution for your mobile assets, regardless of the vendor or manufacturer. Motorola will keep your devices operational, managed efficiently and effectively for the right price.

The service is comprised of two central components: Helpdesk Support, which provides problem resolution by telephone while utilizing specialized tools for remote triage; and proactive Device Management.

To help ensure maximum availability and uptime, this service is customised to meet your specific device management requirements.

At a Glance


Help Desk SupportMotorola help desk support provides a first point of contact for your users.
• Multi-lingual helpdesk
• Telephone technical support provided by highly qualified Level 1 and Level 2 Motorola support technicians
• Remote troubleshooting and issue resolution with minimal end-user involvement
Monitoring & PreventionMotorola manages and performs time-based actions such as profile management, refreshes, and problem identification and resolution on your devices during slower periods or when devices are not in use – helping ensure that when needed, the devices are ready and operational. Other potential actions include:
• Remote reset and reboot of device when not in use so they are fresh for the next shift
• Remote check of device to ensure it is back on the system and functional
• Problem devices identified, triaged and fixed remotely when possible
Asset Management• Motorola tracks and maintains detailed information about each of your mobile devices so you know where your devices are located and how they are being used.
• Stolen or lost devices can be quickly identified – and wiped clean to help protect your vital business assets.
• Scheduled reporting and analysis provides insight into your operational environment, enabling you to optimize your business and investment.
Software Management• Motorola plans and executes software updates remotely, removing the need to physically return devices to a central location for update and refresh.
• Devices can be dynamically updated on demand or based on an agreed rollout plan, providing you with control of your environment and updates without the burden on your operational staff.
• When combined with Asset Management, Monitoring and Prevention, you have a comprehensive solution to proactively maintain peak operational performance.

Details

Looking for mobile phones, accessories or other consumer electronics? Or video, voice & data equipment, software and broadband access solutions? Go to Motorola Mobility