Motorola Solutions “Service from the Start” Support Bundles Help Keep Two-Way Communications Devices, Systems Up and Running

Motorola Solutions’ systems and devices are crucial for firefighters to accomplish their missions. The Support Services portfolio will be on display at the Fire-Rescue International (FRI) Expo (Motorola Booth #3525) to demonstrate how customers can easily choose the best support package to help ensure their technology operates at peak performance levels while minding strict budget requirements.

Comprised of key service offerings, Service from the Start includes tiered service packages that can maximize system and device availability, allow decision-makers to budget in advance for their technology maintenance requirements and lower an organization’s total cost of ownership. From accidental breakage repair and technical support to security patching, Service from the Start is a holistic support program for mission-critical, two-way communication systems and devices that results in a budgeted, dependable methodology for complete network maintenance. Service from the Start is the foundation to working with organizations on a complete network lifecycle management program to keep their Motorola two-way communications systems and devices updated, upgraded and refreshed.

Motorola has a proven services heritage spanning more than 80 years. With hundreds of thousands of devices under management worldwide, Motorola draws from dedicated global resources, renowned industry experts, world-class partners and a full spectrum of services to support customers in their business- and mission-critical mobility investments.

KEY FACTS

• Service from the Start is available in three bundles for two-way communication devices: Lite, Essential and Comprehensive. These bundles build on each other to provide customers a complete solution for their device support, including fast repair turnaround times; increased help desk support; and chemical, liquid and physical damage coverage.
• For two-way communications systems, the Service from the Start Essential bundle helps minimize system downtime should any potential issues occur. In addition to 24/7 technical support and fast infrastructure repair turnaround times, the Service from the Start Advanced bundle reinforces the security backbone of the system with pre-tested security patching, and issue resolution is more efficient with dispatch and onsite services. Equipment downtime is virtually eradicated with advance exchange of critical hardware elements.
• Additional service options such as security monitoring and preventive maintenance, layered on top of the chosen Service from the Start bundle, allows for a tailored support program to meet an organization’s system and device support requirements.
• Service from the Start includes the capabilities of the Motorola Solutions Support Center and state-of-the-art repair facilities along with best-in-class service level agreements. Backed by Motorola’s globally integrated services infrastructure, highly qualified support technicians and certified repair facilities provide the investment protection customers need to help reduce their total cost of ownership.

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