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August 6, 2012

Upgraded Command and Control Solution Leads to More Efficient Incident Management, Faster Response Times

SCHAUMBURG, Ill. – Aug. 6, 2012 — Motorola Solutions, Inc. (NYSE: MSI) today announced its successful upgrade of the computer-aided dispatch (CAD) system at the York-Poquoson-Williamsburg (YCPW) Emergency Communications Center (ECC) in Va. The York County ECC is responsible for answering emergency calls from +65,000 York County residents plus more than 25,000 residents of Poquoson County and the City of Williamsburg as well as dispatching for the Sheriff’s Office, Department of Fire and Life Safety along with the police and fire departments for Poquoson and Williamsburg. The area is known as the Historic Triangle and has thousands of annual visitors.

With this next generation command and control solution, YCPW will be able to handle calls faster, allocate resources more efficiently and coordinate seamlessly with other departments and agencies.


  • PremierOne CAD is a powerful, geographic information system (GIS)-driven incident management solution designed to streamline workflows, maximize information awareness and improve decision making. It quickly and intuitively correlates data based on location, type of incident, available resources and personnel, allowing call takers and dispatchers to more effectively manage the situation.
  • The intuitive user interface optimizes crucial functionality while reducing complexity. It minimizes keystrokes and provides intelligent workflows that alert users, without interruption, to the availability of critical information.
  • Designed with flexibility in mind, PremierOne is optimized for a multi-agency environment. An unlimited number of agencies can easily be co-located on the same platform to create a unified system, while still preserving intra-agency privacy and control.
  • PremierOne CAD integrates with the Next Generation 9-1-1 (NG 9-1-1) phone system, ASTRO® 25 radio system, and mobile data terminals in the field, leveraging assets and technologies currently in use by York and Poquoson Counties and City of Williamsburg public safety first responders. As the agencies’ needs change, the system is scalable to support growth and expansion.


Terry Hall, Chief of Emergency Communications, York-Poquoson-Williamsburg Emergency Communications Center
“PremierOne CAD will help dispatchers answer calls more quickly, send help faster, manage resources more efficiently and ultimately cut costs. Interoperability with other counties is crucial for us as we know the importance of a regional communications system for activities like disaster response. ”

Jackie Wasni, vice president, Sales and Services, Motorola Solutions
“Motorola Solutions continues to bring next generation public safety solutions to York and Poquoson Counties as well as the City of Williamsburg to ensure the safety and effectiveness of their first responders. They will be able to seamlessly integrate PremierOne CAD with their existing technology to better manage critical incidents, deploy resources more efficiently and improve response times.”


Website: Motorola Solutions Command and Control
@MotoSolutions, @MotWireless

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