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May 1, 2012

More Efficient Emergency Call Handling, Faster Response Times Result from Geo-Diverse, Next Generation 9-1-1 (NG9-1-1) Solution Upgrade

SCHAUMBURG, Ill. – May 1, 2012 — Motorola Solutions, Inc. (NYSE: MSI) today announced its successful upgrade of the 9-1-1 call processing solution at the James City County Emergency Communications Center (ECC) and the York-Poquoson-Williamsburg ECC in Virginia. The James City County ECC is responsible for dispatching emergency calls to the local police, fire and EMS departments within James City County. The James City County ECC also monitors the Surry Nuclear Power Plant Warning System. The York County ECC is responsible for answering emergency calls from the more than 65,000 residents of York County and dispatching for the Sheriff’s Office, Department of Fire and Life Safety, the City of Poquoson Police and Fire Departments, and the City of Williamsburg Police and Fire Departments.


  • The geo-diverse Sentinel® Patriot® 9-1-1 call processing solution subcontracted from Cassidian Communications, an EADS North America company helps ensure no single point of system failure for the two Virginia counties. Designed for next generation (NG) 9-1-1 applications, the solution is based on current and evolving critical communications technologies and standards. This allows for the sophisticated design of backup, disaster recovery and overflow operations with the assured ability to provide reliable service under unexpected conditions. The geo-diverse deployment model provides maximum system survivability, and the efficient network architecture design minimizes data traffic and bandwidth usage for ongoing cost savings.
  • The NG9-1-1 solution suite designed for York and James City County includes solutions for advanced mapping and complete information management and managed services including disaster recovery, monitoring and response, and antivirus updating.
  • The geo-diverse architecture was implemented using the existing York and James City County mission-critical microwave network, enabling backup and overflow functions without relying on the local exchange carrier.


Terry Hall, Chief of Emergency Communications, York-Poquoson-Williamsburg Emergency Communications Center
“Working together with our neighboring county, James City, provided us with the opportunity to upgrade our existing equipment to a system that can provide a more seamless integration between multiple applications as well as with each other. With the geo-diverse Sentinel Patriot, our call takers can simply back-up the James City County ECC should their call center become inoperable, and vice versa.”

Jackie Wasni, vice president, Sales and Services, Motorola Solutions
“Motorola Solutions has been providing mission-critical solutions to York and James City County for many years and worked closely with the counties to integrate a 9-1-1 system that best fit their needs. We look forward to continuing to work with them to deliver next generation public safety solutions that help increase the safety and effectiveness of first responders.”

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