Communications systems are the cornerstone of today’s businesses and as the volume of applications and capabilities expands, the impact of system downtime grows exponentially. The old saying that time is money holds true. In the United States, the average business loses $7,900 per minute of downtime, which can result from any of the following:
- Loss in employee productivity
- Cost to remediate system issues
- Financial impact of customer dissatisfaction
- Contract penalties
- Compliance violations
- Missed deadlines that result in employee overtime
While no two organizations are the same, there are underlying factors that can leave systems vulnerable:
Self-Monitoring: In an effort to minimize costs, many organizations leverage in-house IT personnel to monitor their system. Organizations quickly realize that it is a time and resource intensive task which requires the proper set of tools, expertise and ongoing training. If the organization is not fully committed and staffed, system performance and availability can be compromised and resources will be inefficiently allocated to areas outside of the business’s core competencies.
Break-Fix Maintenance: Organizations operating in break-fix mode tend to wait for major issues to occur before initiating repair. The thought is that this practice will save costs by avoiding regular monitoring expenses. These organizations inevitably face degradation in system performance as they must wait, sometimes days, for unforeseen issues to be resolved and are often subject to expensive repairs and remediation costs. Communications systems aren’t foolproof – it takes just a single instance for a small, undetected issue to cascade into a major one. Unfortunately, for a number of organizations, it’s not until a disaster occurs that they understand the true cost of downtime and realize that their treatment of proactive maintenance as an afterthought must be turned into a priority.
Proactive Maintenance is a philosophical shift in how an organization handles its technology. Rather than following the break-fix methodology, proactive maintenance involves identifying and resolving issues before they negatively impact an organization.
Network Monitoring is a reliable solution that serves as the eyes and ears of a business’s communications system, providing proactive 24x7x365 monitoring and features such as alerting, event handling and technical support.A properly monitored network is crucial to the performance of your business and in improving productivity and efficiency. With rapid response more critical than ever and system complexity on the rise, a reactive approach to network monitoring is no longer enough. By understanding the true cost that network downtime has on your business, you’ll know that the old saying, “If it ain’t broke, don’t fix it” is nothing but poor advice.
Scott Model is the offer manager for Network Monitoring for MOTOTRBO at Motorola Solutions.
Click here to learn more about Motorola’s Network Monitoring for MOTOTRBO.