October 29, 2013
Motorola Solutions’ Service from the Start Goes Beyond the Warranty
Motorola’s systems and devices are crucial for customers to accomplish their missions. From police officers to warehouse employees, communication is essential and any downtime needs to be minimal. Motorola’s Service from the Start is a support program ideal for customers to protect their technology investments and get peace of mind in the process. Service from the Start includes tiered service packages that can maximize system and device availability, allow decision makers to budget in advance for their technology maintenance requirements and lower an organization’s total cost of ownership. From repair and technical support to security patching, Service from the Start is a holistic support program for mission-critical, two-way communication systems and devices that results in an assured, budgeted, dependable methodology for complete network maintenance.
- For two-way communications systems, the Service from the Start essential bundle helps minimize system downtime should any potential issues occur. In addition to 24/7 technical support and fast infrastructure repair turnaround times, the Service from the Start advanced bundle enhances the security backbone of the system with pre-tested security patching, and issue resolution is more efficient with dispatch and onsite services. Equipment downtime is virtually eradicated with advance exchange of critical hardware elements.
- Service from the Start is available in three bundles for two-way communications devices: Lite, Essential and Comprehensive. These bundles build on each other to provide customers a complete solution for their device support; from fast repair turnaround times, increased help desk support and chemical, liquid and physical damage coverage.
- Additional service options such as security monitoring, preventive maintenance or battery refresh, layered on top of the chosen Service from the Start bundle, allows for a tailored support program to meet an organization’s system and device support requirements.
- Motorola has a proven services heritage spanning more than 80 years. With hundreds of thousands of devices under management world-wide, Motorola draws from dedicated global resources, renowned industry experts, world-class partners and a full spectrum of services to support customers in their business- and mission-critical mobility investments.