Online Privacy Statement - Motorola Solutions EMEA -

Privacy Statement

 

This Statement applies to the online processing of personal information via web sites operated by Motorola Solutions, Inc. ("Motorola Solutions") and its worldwide affiliated companies and subsidiaries (See About Motorola Solutions). Highlights of Motorola Solution's Online Privacy Statement follow immediately below, or read the full text.

 

What personal information is collected?

  

We collect personal information you voluntarily choose to provide such as your name, address, email address, phone numbers and/or other categories of personal information, such as payment card information.

 

Our web server logs may collect additional information, such as the domain names of visitors to our web sites, in order to measure the use of our web sites and to improve content.

 

We may use cookies to manage areas of our web site and to deliver a better web site experience to our users. You have choices with respect to cookies.

More details
 

How is my personal information used?

  

We may use personal information to facilitate order processing; to contact you if a problem arises with your order; to facilitate the employment application process; or for other uses consistent with this Statement.

 

Except as outlined in this Statement or on our web sites, we do not provide your personal information to third parties without your consent.

 

We share the information you provide with Motorola Solutions subsidiaries and related companies.

 

We may also share your personal information with third-party business partners so that they may provide services to Motorola Solutions that are consistent with this Statement and our web sites, or as part of a specific product, service, or promotion.

 

In addition, we may disclose personal information in special cases, such as when we believe in good faith that the law requires it.

More details
 

What choices do I have?

 

If you do not want to receive e-mail, direct mail or targeted advertisements regarding our products and services, simply tell us when you provide your personal information or by following the directions on our web sites to remove your name from our mailing list(s). Click here to manage your communications preferences

  

You have the right to access (review, correct, amend or delete) your personal information by contacting Motorola Solutions.

 

If you have established a "user profile" on a Motorola Solutions web site, you may change the information you provided by visiting that portion of the web site and resubmitting your information.

More details
 

What about information security?

  

When you place an order or provide personal information, we employ certain security measures, such as encryption where appropriate.

 

The personal information you provide may be transmitted, used, stored and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country.

 

Regardless of where these activities occur, we take appropriate steps to ensure that your information is treated securely.

More details
 

What about my child's privacy?

  

 

Our web sites are intended for use only by persons over the age of 13 or as required by local law. Persons under the age of 13 should not submit personal information to Motorola Solutions.

More details
 

How do I contact Motorola Solutions?

 

Please direct any questions concerning Motorola Solution's privacy practices to privacy1@motorolasolutions.com. Requests to unsubscribe from ("opt-out" of) communications from Motorola Solutions can be managed here. You also may mail your enquiry/request to:

Motorola Solutions
EMEA Law Department
Jays Close
Viables Industrial Estate
Basingstoke
Hampshire RG22 4PD
United Kingdom

Motorola Solutions recognises privacy and security as being concerns for most individuals accessing the Internet, including our customers. This Statement describes how Motorola Solutions collects, uses and safeguards information you provide when using our web sites; in accordance with the relevant legislation for the countries in which such data is being processed. By using our web sites, you consent to the collection and use of your information by Motorola Solutions as set forth in the policy currently in effect. Any changes to this Statement will be posted on our web sites, so please check back periodically to ensure you have the most current Statement.

Motorola Solutions has adopted a set of binding corporate rules ("BCRs"), which have been approved by the appropriate Data Protection Regulators in the European Union, effective May 2, 2013. For a copy of Motorola Solutions BCRs click here. The BCRs ensure that personal data of covered individuals in the European Union is protected while being processed by any of MSI's affiliates around the world. The information commissioner's Binding Corporate Rules Authorization is available at the ICO UK Website. For more information click here.

Motorola Solutions complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  The company has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view the company's certification, please visit http://www.export.gov/safeharbor/ .

This Statement of privacy practices discloses the privacy policy for Motorola Solution's public web sites. It applies to web sites operated by or on behalf of Motorola Solutions, Inc. and its world-wide affiliated companies and subsidiaries. Please read this Statement to understand the following:

Product and Services
When a visitor places an order with us, Motorola Solutions may collect personal information about you, including name, title, company, address, email address, phone numbers and, in rare instances, other categories of personal information, such as payment card information, drivers license numbers, social security numbers (or equivalent national identification numbers) and date of birth.

Marketing 
We may ask you for and collect personal information at other times, including when you enter a sweepstakes or contest; participate in a promotion or marketing campaign sponsored by Motorola Solutions or one of its business partners; when you want to find out about service offered in your area; when you complete surveys or other questionnaires; when you participate in a user forum or blog hosted by Motorola Solutions or one of its business partners; when you send an email to Motorola Solutions.

Recruitment
We will collect personal information when you express interest in employment with Motorola Solutions. Data that may be collected by Motorola Solutions or one of its business partners includes, but is not limited to, names, contact information, CV or resume, date of birth, compensation information, race and ethnic origin.

Other Information Collection
We may also collect personal information when you engage in other activities on the sites. Our web server logs collect the domain names of visitors to our web sites. This information is aggregated to measure number of visits, average time spent on a Motorola Solutions web site, pages viewed and web site usage information. We use this information to measure the use of our sites and to improve the content of our sites. Aggregated information is not used in such a form that would enable direct connection of any personal information to our visitors.

In some cases, Motorola Solutions, as part of its business relationship with a retail business or other business or government customer, may be asked to receive, gather, store, or analyze information about the users, consumers or potential consumers of that business or government organization. In such cases, the business or government organization will be responsible for determining how the information will be used and for providing notice and taking any other legal steps with regard to the collection and use of such information.  

Mobile Applications and Use of Information in the Social Computing Environment
Motorola Solutions also provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.

When registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement.

Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms may be made broadly available to others inside and outside Motorola Solutions.

Information for Business Partners
If you represent a Motorola Solutions business partner, you may visit Motorola Solutions' sites intended specifically for business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and business partners generally. For instance, this may involve using your information to send you details of business partner programs, including product offerings or special opportunities. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or Motorola Solutions' customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.

Information for Suppliers
If you represent a Motorola Solutions' supplier, you may visit Motorola Solutions' Web sites intended specifically for use by Motorola Solutions' suppliers. We may use the information provided on that site in connection with entering into or performing purchases, contracts, or other transactions with you or related business partners (such as customers). For example, this may include sharing information with other parts of Motorola Solutions, Motorola Solutions' business partners, customers, shipping companies, financial institutions and postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other Motorola Solutions' suppliers generally.

When you are on a Motorola Solutions site and are asked for personal information, you are sharing that information with Motorola Solutions, Inc., its subsidiaries and related companies. Additionally, if you purchase a product or other device requiring service, your personal information may be collected by a third party company working with Motorola Solutions. Motorola Solutions may also contract with third party companies to perform services for Motorola Solutions on its web site that require these companies to collect personal information (e.g. hosting a web site sweepstakes, promotion or survey, or selling software downloads).

In addition, Motorola Solutions' web sites may be operated by third parties or may allow third party vendors to provide products and services directly to Motorola Solutions customers. Such relationships are designated with a "Provided By" or "Powered By" company legend or logo, or other similarly worded designation. If you desire to purchase a product or service from such third party, your personal information will be collected by the third-party company, and shared with Motorola Solutions. You may review the privacy practices of the third party either by clicking the link on the bottom of the page, or by clicking on the "Provided by Company" logo, which will take you to their web site. Additionally, when you purchase or download software applications from Motorola Solutions or a third-party, your personal information is shared with the software developer/licensor in order to register you as a licensed software user, and to permit them to provide you any required support. If you are concerned about the privacy policy of a certain developer or software company, you may contact them directly or visit their individual web sites.

The Motorola Solutions web site may also contain various links to third-party web sites. These sites may provide additional information, goods, services and/or promotions. These sites are owned and operated independently of Motorola Solutions, and have their own separate privacy and data collection practices. Any information you provide to these web sites will be governed under the terms of their privacy policy, if any. Motorola Solutions has no responsibility or liability whatsoever for the independent actions or policies of these independent sites, and is not responsible for the content or privacy practices of such sites.

When you enter our site, our server may attach a small text file to your hard drive called a cookie. A "cookie" is a text file containing small amounts of information which is downloaded to your device when you visit a website. These cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies help Motorola Solutions deliver a better web site experience to our users. Please refer to www.allaboutcookies.org for more information about cookies.

You have choices with regard to the use of cookies. Recent amendements to the European Directive-2002/58/EC require companies that use cookies or other tracking technologies to gather information on EU citizens to obtain "informed consent" before they can store or retrieve any information on a computer or any other web-connected device. As such, MSI will develop an online tool to help you identify and manage the cookies we use on the Motorolasolutions.com web site. This Statement also provides information on what cookies are used by Motorola Solutions and the purpose of those cookies so that your choice to "opt-in" is based on a clear understanding of what information Motorola Solutions collects through cookies and how it will use such information.

The cookies used by Motorolasolutions.com are categorized based on the International Chamber of Commerce UK Guide published in April 2012 and may include:

 

Strictly Necessary Cookies

 

Performance Cookies

 

Functionality Cookies

 

Targeting or Advertising Cookies

 

Strictly Necessary Cookies
These cookies are essential in order to enable you to navigate the web site and use its features, such as accessing secure areas of the web site. Without these cookies, services you have asked for like shopping baskets, e-billing or security purposes cannot be provided.

Motorola Solutions will not use strictly necessary cookies to advertise products or services to you, or to remember your preferences or username beyond your current visit.

 

Performance Cookies
These are cookies that collect information about how visitors use a web site (although not information that personally identifies visitors), or that can be used for web site analytics. All information these cookies collect is aggregated and therefore anonymous. The information collected is only used to improve web site functionality.

Below is a list of cookies used by MSI which fall into the category of "Performance Cookies:"

Cookie

Purpose

More Information

gomez

Gomez provides web optimization services that help us monitor and manage the performance of our web sites and web-based applications.

http://www.compuware.com/about/privacy.html

google analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

http://www.google.com/privacypolicy.html

webtrends

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

http://webtrends.com/privacy-policy/

 

Functionality Cookies
These are cookies that allow a web site to remember choices a visitor makes (such as user name, language, or region) or provide services or personalization a visitor has asked for (such as watching a video or commenting on a blog) to enhance the web site experience. The information these cookies collect will not be used to target you with advertisements on other web sites and cannot track visitors' browsing activity once they have gone to another web site.

Below is a list of cookies used by MSI which fall into the category of "Functionality Cookies:"

Cookie

Purpose

More Information

brightcove

Brightcove is a leading online video platform and is used on our site to publish and distribute videos on the Web.

http://www.brightcove.com/en/privacy/

baynote

Baynote helps to automatically display content recommendations to website visitors. While the user stays anonymous, it watches what site visitors do on our site and learns which products, pages and documents "like-minded" people prefer.

http://www.baynote.com/legal/privacy/

neolane

Neolane uses persistent first class cookies to track site visits for both anonymous visitors and those identified by previously opened emails sent to them. Some of this information may be used to display more personalized content to those users who then visit our site.

http://www.neolane.com/usa/neolane-privacy-policy

twitter button

Twitter is a service used to communicate and stay connected through the exchange of quick, frequent online and mobile messages.

http://twitter.com/privacy

 

Targeting or Advertising Cookies
These are cookies that are used to deliver advertisements more relevant to a visitor's interests, limit the number of times a visitor sees an advertisement, and measure advertisements' effectiveness. They are usually placed by an ad network with a web site operator's permission. In some cases targeting or advertising cookies will be linked to site functionality provided by a third party organization.

Below is a list of cookies used by MSI which fall into the category of "Targeting or Advertising Cookies:"

Cookie

Purpose

More Information

demandbase

We are using Demandbase to personalize the user experience on our site. The user is anonymous. Only anonymous individual activities and interests may be conveyed to others.

http://www.demandbase.com/about/privacy/

facebook

Facebook is an online social network accessible to anyone with an active email address. People use Facebook to keep up with friends, upload photos, share links and videos, and learn more about the people they meet. The user's IP address is captured. Facebook shares data with third parties.

http://www.facebook.com/policy.php 

google +1

Google operates an Internet search engine, offering targeted search results from billions of web pages. Results are based on a proprietary algorithm called PageRank, and advertisers deliver relevant ads targeted to search queries or Web content. The Google Network is a network of third-party customers that use Google's ad programs to deliver relevant ads to their own sites. Google subsidiaries include YouTube and DoubleClick. The user's IP address is captured.

http://www.google.com/policies/privacy/

Motorola Solutions' primary goal in collecting personal information is to facilitate order processing and to enable us to contact you if a problem arises with your order. Additionally, if you purchase a product or other device requiring service, your personal information may be used to obtain a credit report if necessary. Such information is required to complete a purchase transaction. This information may also be used to provide you with a customized experience on our site, which includes interactive communications, and other services. The Motorola Solutions site may also contain optional registration, surveys and questionnaires asking for information, as well as several opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customize your shopping experience, and to provide advice and purchase recommendations. Taking part in any of these segments is always optional and voluntary.

We also use the information we collect to help target valuable marketing and advertising offers. This kind of advertising may be done with banner ads as well as promotional emails sent by Motorola Solutions, or by third parties under contract with Motorola Solutions. Motorola Solutions may also match user information with third party data to help us better understand our customers.

Motorola Solutions also conducts research on our users' demographics, interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis so as to prevent identification of personal information relating to any one individual. Motorola Solutions may share this aggregated data with our business partners.

Finally, we may also ask for your personal information when you express an interest in employment opportunities at Motorola Solutions.

 

Except as outlined in this Statement or on our web sites, Motorola Solutions does not provide your personal information to third parties without your consent. Please note that, in special cases, we may need to share information without acquiring consent, such as when we believe in good faith that the law requires it, or to identify, contact or bring legal action against someone who may be violating our sites' Terms of Use or may be violating Motorola Solution's or other's rights or causing injury to or interference with Motorola Solution's or other's property.

In addition, Motorola Solutions shares the information you provide with Motorola Solutions subsidiaries and related companies. If you purchase a product or other device requiring service, your personal information is shared with the relevant service provider. Additionally, if you express an interest in a product requiring a particular type of service, Motorola Solutions may share your personal information with your local service provider in order to determine whether such service is available in your area.

Motorola Solutions may share your personal information with third-party business partners so that they may provide services to Motorola Solutions that are consistent with the terms of this Privacy Statement, and this web site (e.g. database management, sending targeted emails, software sales, and conducting sweepstakes and other promotions on behalf of Motorola Solutions). Motorola Solutions takes great pride in utilizing only reputable business partners. Motorola Solutions may also, on occasion, provide personal information to third-party businesses as part of a specific product, service, or promotion.

Motorola Solutions shares web site usage information about visitors to our web sites, who have received a targeted promotional campaign, with reputable third-party advertising companies for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party advertising companies note some of the pages you visit on our web sites through the use of pixel tags (also called clear gifs). The information collected by our third-party advertising companies through the use of these pixel tags is not personally identifiable.

 

Motorola Solutions or its business partners may, from time to time, send you email or direct mail regarding our products and services. If you do not want to receive such information, simply tell us when you give us your personal information, or follow the directions contained on the mailing to remove your name from our mailing list(s).

On certain types of Motorola Solutions promotions, we will ask for your email address in order to contact you in the event you have won a prize. When you participate in these types of promotions, you may receive promotion-related email. Occasionally these promotion-related email messages may include targeted advertisements. If you do not wish to receive such advertisements, you can choose not to participate in such promotions or contests.

Please note that by refusing to provide personal information or by denying or withdrawing consent to use personal information for purposes identified, you may be unable to participate in certain programs or activities sponsored by Motorola Solutions.

You also have the right to access (review, correct, amend or delete) your personal information by contacting Motorola Solutions. Individuals are responsible for providing Motorola Solutions with accurate and complete personal information, and for contacting Motorola Solutions if correction of such information is required. Please note that, where permitted, we may charge a nominal fee for fulfilling access requests and that we reserve the right to disallow unreasonable requests for access.

If you have established a "user profile" on a Motorola Solutions web site, you may change the information you provided by visiting that portion of the web site and resubmitting your information.

Please direct any questions concerning Motorola Solution's privacy practices to privacy1@motorolasolutions.com. Requests to unsubscribe from ("opt-out" of) communications from Motorola Solutions can be managed here. You also may mail your enquiry/request to:

Motorola Solutions
EMEA Law Department
Jays Close
Viables Industrial Estate
Basingstoke
Hampshire RG22 4PD
United Kingdom

 

When you place an order or provide personal information, we employ certain technical and organization security measures, such as encryption where appropriate. Encryption scrambles the information in your purchase, including your credit card number, so this information can only be viewed by Motorola Solutions. Motorola Solutions currently uses Secure Socket Layer (SSL) encryption technology, where appropriate, for Internet-based transactions.

However, no data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we have taken appropriate steps to protect your personal information, Motorola Solutions cannot ensure or otherwise warrant the security of any information you provide to us or from our Web site, and therefore you use our site at your own risk.

As a global company Motorola Solutions has international sites and users all over the world. The personal information you provide may be transmitted, used, stored and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country. Whenever Motorola Solutions handles personal information, regardless of where this occurs, we take appropriate steps to ensure that your information is treated securely and in accordance with the relevant Terms of Use, this Privacy Statement and all applicable laws and regulations.


Web sites operated by or on behalf of Motorola Solutions, Inc. and its world-wide affiliated companies and subsidiaries are intended for use by persons age 13 and over or as required by local law. Motorola Solutions does not seek to collect information about children under the age of 13. No information should be submitted to or posted on Motorola Solutions' web sites by users under 13 years of age. If a child under the age of 13 submits personal information to Motorola Solutions' web sites, we delete the information as soon as we discover it was provided by a child under 13 years of age and do not use it for any purpose. Motorola Solutions encourages parents to take an active role in their children's use of the Internet, and to inform them of the potential dangers of providing information about themselves over the Internet.


This Privacy Statement is subject to change without notice.   Last Update: January 22, 2014

This site is operated for and on behalf of Motorola Solutions Limited whose registered office address is Jays Close Viables Industrial Estate, Basingstoke, Hampshire RG22 4PD.