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MANAGED & SUPPORT
SERVICES SELECTOR

TELL US MORE ABOUT YOUR SERVICE NEEDS.
SELECT ALL THAT APPLY BELOW.

NETWORK
HARDWARE
REPAIR

NETWORK
UPDATES

PRE-TESTED
SECURITY
UPDATES

NETWORK
EVENT
MONITORING

END-TO-END
EVENT
MANAGEMENT

SERVICE DELIVERY
MANAGEMENT FOR
SLA
ACCOUNTABILITY

SOFTWARE
UPDATES

REMOTE
TECHNICAL
SUPPORT

TREND
ANALYSIS

 
Recommended Service Level

ESSENTIAL

ESSENTIAL Plus

ADVANCED

ADVANCED PLUS

PREMIER

FIND THE RIGHT LEVEL OF SERVICES

TO HELP YOU ACHIEVE YOUR PERFORMANCE GOALS

Basic Support When You Need It

Technical support when you need it, so you can maintain and restore your system. Get the help you need, anytime, with 24x7x365 access to our system technologists to help troubleshoot and resolve network issues.

When the unpredictable happens to your network, Essential Services provide you access to Motorola's Technical Support teams and resources for troubleshooting and maintenance.

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Basic Support When You Need It

Technical support when and where you need it, so you can maintain and restore your system. Get the help you need, anytime, with 24x7x365 access to our system technologists to help troubleshoot and resolve network issues.

When the unpredictable happens to your network, Essential Services provide you access to Motorola's Technical Support teams and resources for troubleshooting and maintenance.

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Efficiently Update Your Technology

Rely on us to update your network for an improved network response and continuity. With Advanced Services, we help extend the lifespan of your network with planned network updates, implementation and change management services required to maintain your network at the highest level of support.

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Remote Network Event Monitoring

Rely on us to monitor your network to proactively troubleshoot and resolve network issues.

Advanced Plus - includes all the services in Advanced - you get fast response to network issues by our qualified technicians who analyse and diagnose your network. System issues are identified before you are even aware there is a problem.

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Maximise Performance and Reduce Risk

Transfer day-to-day operational management of all or part of your mission-critical system and technologies to our experienced, managed professionals focused on ensuring availability and maximising performance.

Premier services are tailored to address your performance goals based on defined Service Level Agreements (SLAs) and relieve you of the financial and operational risks of managing your communication system. We will be fully accountable for guaranteed performance and assured outcomes 24x7x365, enabling your staff to focus on core tasks and objectives.

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