There are two levels of Premier Services to help you achieve your network performance targets. Either can be configured to address part or all of your network infrastructure needs. Working with you, we will define measureable Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) so you can rest assured your performance expectations are achieved.
PREMIER FOR NETWORKS
Premier Services provides you with a holistic set of services that address the support, maintenance, repair, monitoring, cybersecurity, software and hardware upgrades required to keep your network operating at your target performance levels. These services are delivered with industry-leading tools and processes to ensure faster resolution of network issues, minimise interruptions and outages and improve your overall experience of the services received. They are:
End-to-End Event Management ● Service Delivery Management ● Network Event Monitoring ● 24x7x365 Technical Support ● Network Hardware Repair ● Remote Security Patch Installation ● Onsite Support ● Guaranteed Restoration and Availability SLA’s ● Preventive Maintenance ● Network Updates ● Infrastructure Asset Management ● System Provisioning ● Security Monitoring ● Baseline Cybersecurity Risk Assessment
PREMIER PLUS FOR NETWORKS
Premier Plus includes all the services in Premier along with those targeted at optimising your network performance and managing unforeseen and special incidents. These services are a suite of proactive measures to ensure the information traversing your network is prioritised, complete and delivered to end-users -- on time, every time for the most effective connectivity and coverage. They include:
Capacity and Coverage Optimisation ● Disaster Recovery Planning and Special Event Management ● Spectrum Management ● Recurring Cybersecurity Risk Assessments
Increasing cyber threats requires a more continuous, end-to-end approach for protecting your critical communication environment. The security measures you took yesterday may not be right for tomorrow’s cyber assault.
Leveraging the skills and tool set of our cybersecurity experts, trained to stay actively informed of the rapidly changing landscape of security threats and compliance requirements, the cybersecurity services which are available through our service packages are designed to help safeguard your operational integrity.