London Gatwick Airport to deploy Motorola Solutions MOTOTRBO™ Capacity Max voice and data communications network to underpin growth and bring safety and efficiency improvements to ground staff, security and maintenance teams.
Gatwick is one of the United Kingdom’s most important transport hubs, with more than 4.6 million passengers travelling through it this July alone.
The launch of the MOTOTRBO Capacity Max system at Gatwick – a joint project with authorised channel partner Servicom - will bring enhanced voice and data communications to 1,300 users both airside and groundside. Ground staff, security personnel and maintenance teams across the airport will all benefit from the new innovation, and there are plans in place for further expansion.
The new Digital Mobile Radio (DMR) system will double the capacity of the existing analogue network and is fully scalable, in readiness for the airport’s ongoing growth.
“We chose Motorola Solutions’ MOTOTRBO Capacity Max system not only for how resilient and secure it is, but because of the flexibility it offers us now and into the future.
These include TRBOnet PLUS, a dispatcher application that enables voice recording, mapping and event logging in the control room, and iBeacon indoor positioning, which allows alerts to be sent to individual radios based on location. With the new system, central controllers can dispatch the closest employee to an incident, saving staff valuable time.
Other built-in functions include settings for lone workers, geo-fencing to create restricted areas and automated escalation protocols, which will bring upgraded safety and security capabilities.
As the hardware is connected to WiFi, software updates can be sent to equipment quickly and with less load on the radio network.
"It has been a great pleasure to work with our partners at Servicom on this next generation solution for London Gatwick Airport. Through our strong partnership and focus on customer requirements, we are introducing best-in-class business technology that will support efficiency, security and safety at the airport now and for many years to come.
If you’d like to join the conversation about communication solutions across transport hubs, we’d be delighted to welcome you to the Motorola Solutions Community EMEA LinkedIn Group.
Sean Fitzgerald is Senior Solutions Marketing Manager at Motorola Solutions
Despite the surge in smartphone use in the workplace, two-way radios have remained the dominant technology for push-to-talk communications, this is particularly apparent when you consider the many hundreds or thousands of workers at an airport. Why is this? Two-way radios are designed for the job. Not only are they rugged and durable, with extremely long battery life and loud, clear audio but they also offer a secure and reliable network in a time when we are facing the need for heightened security and communication simply cannot fail.
From check-in desks through to security, boarding gates and the runway themselves your users may work in high noise environments, on extended shifts, outdoors in the hot and cold, or in dangerous environments that require intrinsically safe devices. Different use cases may require devices that can be used with gloves, include displays or operate hands free. Supervisors may not carry a radio but need to interoperate with radio users from a smartphone. Purpose- built radios designed for specific use cases can meet all of these needs balancing the practicalities of sometimes harsh working environments with the need for a sleek design for passenger-facing employees. From extra loud speakers, noise-canceling microphones, glove friendly ergonomics, extreme temperature ratings, purpose built accessories, intrinsically safe models to integrated smartphone PTT applications such as WAVE PTT that ensures individuals and teams are connected regardless of the device they are using. The 5 Cs are the basics of what makes Professional Mobile Radio (PMR) such a widely-used communications tool, with more than 40 million two-way radios in use globally.
Efficiency and Productivity Capabilities (data applications)
If you wish to explore in more detail how critical communications solutions can help airports overcome challenges such as security, capacity overload and quality of service download our latest guide to communication"From Drop-Off To Take-Off".
If you’d like to join the conversation about communication in hazardous environments, we’d be delighted to welcome you to the Motorola Solutions Community EMEA LinkedIn Group.
Danielle Doo, Marketing Solutions Manager, Motorola Solutions
Connect with Danielle on LinkedIn at https://uk.linkedin.com/in/danielle-doo-97b31283
Long term Motorola Solutions customer, Stuttgart Airport identified the need to extend the airport’s communications beyond its TETRA rollout to ensure greater workforce connectively, interoperability and collaboration. Connecting the DIMETRA™ TETRA system with broadband devices and networks using WAVE - a powerful PTT platform – ensures public safety personnel and workers at the airport can join the broadband platform via smartphones, computers, other radios or telephones from virtually any location.
The future-proof technology extension follows a long-term communications strategy of the airport authorities. After the consolidation of the control rooms for fire departments and rescue services, the officials were looking for an integrated, secure communications system for all users – from ramp agents and baggage handlers to external workgroups such as cleaning organizations. Motorola Solutions provided this solution based on its WAVE platform combined with a refresh of its DIMETRA IP Compact TETRA radio network and its MCC 7500 IP Dispatch Console for integrated control room operations.
“We have been relying on Motorola Solutions’ TETRA digital radio solutions since 2009 and successfully expanded our DIMETRA IP Compact system to Baden-Airpark in 2013. Extending our TETRA network to other user groups at the airport was a logical step for us to increase efficiencies and to help us provide the best possible service to our passengers.”
- Matthias Kolb, Head of Information and Communication Services at Flughafen Stuttgart GmbH
Airport officials can now easily communicate and dispatch out individual responders or groups in the TETRA network using the WAVE Advanced Desktop Communicator. The employees can even establish a connection with a public provider network to ensure a smooth and seamless communication at any time.
“A secure, reliable and interoperable communications system is crucial for airports in order to guarantee safe journeys for all passengers. Our WAVE PTT platform and our TETRA technology provide control rooms with the unmatched capability to reach across multiple user applications and resources for enhanced response coordination and greater efficiencies.”
- Klaus-Dieter Drossel, Sales Director for Key Accounts, Motorola Solutions Germany GmbH
LONG-TERM SERVICE AGREEMENT SIGNED
For future-proof system stability and resilience of the communications system, the airport authorities have signed a comprehensive agreement covering software, hardware, and implementation as well as maintenance and repair services.
If you’d like to join the conversation about communication for operational effectiveness across airports, we’d be delighted to welcome you to the Motorola Solutions Community EMEA LinkedIn Group.
Sales Director for Key Accounts, Motorola Solutions Germany GmbH.
Connect with Klaus-Dieter on LinkedIn at https://de.linkedin.com/in/klausdieterdrossel