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      • Why do corporate rankings matter? Author: Ricardo Gonzalez

        Published 16 days ago by Paul Jeffs
        • National Government Security
        • Government
        • Eye on Quality
        • Fire
        • Government Network Operators
        • EMS
        • Awards
        • Police

        Recognition from Fortune & Thomson Reuters

        2018 started off with an announcement that Motorola Solutions has been recognised in several corporate ranking lists, the Fortune Most Admired Companies list, Thomson Reuters list of 100 global Tech leaders and The Wall Street Journal’s Management Top 250 list. This year Motorola Solutions also celebrates its 90th anniversary, but clearly the industry pundits recognise the company has lost none of its entrepreneurial spirit.

        But why do industry rankings matter? The rankings are all based on a set of slightly different but broadly related criteria, and essentially give a report which investors, customers and potential employees can all look to as a measure of the all-round health and well-being of the company

        And it matters because a good ranking is like an independent school report, it takes a holistic view and it has to be earned. So you know you can trust its findings!

        The Thomas Reuters ranking system has eight basic pillars of performance including innovation in technology. But companies also have to show commitment and competence across the areas of finance, management and investor confidence, risk and resilience, legal compliance, people and social responsibility, environmental impact and reputation.

        Leaders in Technology

        In today’s evolving business world, it is more important than ever that companies can demonstrate solid technology foundations and business strength, coupled with other softer values such as a commitment to corporate responsibility. When today’s millennials are looking for their next opportunity they want to know that the company can be depended on to ‘do the right thing’, be socially aware, as well as technologically innovative.

        90 years young, the corporation with a start-up mentality.

        In my experience, technological innovation has the power to shoot start-ups to prominence. But, to maintain growth and long-term health they need to achieve operational stability. There is always danger that business processes cannot keep pace and that will damage their prospect for longevity.

        Companies that have a proven heritage, commitment to change, continuous innovation and a strong engagement both within the company and with customers and partners have all the ingredients for a long-term exciting future.

        This year, Motorola Solutions is celebrating 90 years since the company was founded in Chicago in 1928. We are also celebrating 50 years of Motorola Solutions in Germany. Please join us on the celebrations, come and see us at Critical Communications World in Berlin.

        Ricardo Gonzalez

        Ricardo Gonzalez is MSSSI VP EMEA Strategy and Marketing at Motorola Solutions

        Connect with Ricardo on LinkedIn

         

        Follow @MotsolsEMEA and search for #ThinkPublicSafety and #MSIquality on Twitter

         

        Join us

      • Top 6 Public Safety Videos of 2017

        Published 50 days ago by Paul Jeffs
        • Fire and Emergency Medical Services
        • Search and Rescue
        • Fire
        • Border and Coastal Security
        • Government Network Operators
        • EMS
        • Police
        • Emergency Medical Service (EMS)
        • Law Enforcement

        Following our blog on the Top 6 Think Public Safety Public posts of 2017, I’d like to share our Top 6 list of EMEA Public Safety YouTube English-language videos published in 2017.

        1 - Lowland Rescue Finds Missing Person - Lowland Rescue uses WAVE Push-to-Talk service from Motorola Solutions to coordinate a search and rescue.

         

        2 - WAVE™ Control Room Solution – WAVE Control Room Solution transforms control room operations by combining mission-critical security and availability with elastic capacity through Motorola Solutions’ private cloud, hosted in ESN data centres.

         

        3 - DIMETRA Express at Critical Communications Europe 2017 - Paul Wilson introduces the new DIMETRA Express - a fully integrated 'all-in-box' TETRA system that supports TETRA voice services, short data, and VOIP telephony. Paul explains how simple the system is to install - taking less than 15 minutes!

         

        4 - Welcome to Critical Communications Europe 2017 - Tunde Williams welcomes us to Critical Communications Europe 2017. With over 1000 Public Safety and Commercial visitors expected how are we meeting their challenges? How are we future-proofing TETRA? Why is our new DIMETRA Express solution so important?

         

        5 - Poppy Social Story: Honouring Those Who Keep Us Safe - Every day, Emergency Services personnel are using social media to inform the public and engage with the communities they serve. UK Police Twitter Award Winner, Sgt. Harry Tangye from Devon and Cornwall Police shares his top tips for building a loyal and engaged following on social media.

         

        6 - PMRExpo 2017 stand tour - by drone - With over 4000 visitors, this year's PMRExpo was a real buzz. In case you missed it, or didn't see it all - here's a tour of our stand.

         

        If you are receiving this blog post by email, the links to individual videos may be missing. You can access them in this YouTubePlaylist instead - Think Public Safety - Top 6 New Videos 2017

        I hope you enjoyed this round-up.

        Don’t forget, once you are registered for this blog community, you can comment on posts and subscribe to email alerts.

        Best wishes for the new year!

        Paul Jeffs

        Paul Jeffs is Public Safety Editorial Lead for Europe and Africa at Motorola Solutions.

        Paul is on LinkedIn

        Follow @MotSolsEMEA on Twitter and look out for #ThinkPublicSafety

         

        Join Us

         

      • Editor’s Highlights – Top 6 Think Public Safety blog posts of 2017

        Published Dec 15 2017, 4:08 PM by Paul Jeffs
        • Emergency Response
        • Fire
        • Government Network Operators
        • EMS
        • Command and Control
        • Law Enforcement
        • Emergency Medical Services
        • Police

        As the year comes to a close, it’s certainly been a busy one for the Think Public Safety blog. Big thanks to the 13 authors that have contributed over 25 new posts this year. I hope you have found them interesting. What subjects have been popular this year? What are the most popular blog posts?

        What was most popular?

        1. Top of the blogs, with a share of almost 8% of the overall views is ‘Do Clouds Have Silver Linings? - in this post, David Parry asks some key questions being asked around cloud. Will the cloud deliver benefits for Public Safety? Is a cloud approach more or less secure than a traditional on-premises data storage and application server approach? You may be surprised by the answer. He shares some new insight from a White Paper ‘Converting to Cloud for Control Rooms’.

        2. Another cloud-focused blog comes a close second with over 6% share: ‘Cloud Control Rooms; Scalability, Flexibility, Security’ - This post is written by Mark Swift. A former Control Room Manager himself, Mark shares his experience on key issues around the transition to ESN. What is ESN exactly? How do we transition? Can we utilise more shared infrastructure? How secure is the Cloud? How can I minimise service disruption during any transition?

        3. With a share of over 5.5% of views, Tunde Williams takes on the task of ‘Demystifying Intelligent Middleware’ What is it? Why is it important to TETRA? Public Safety agencies need to understand what Intelligent Middleware is to fully realise just how much they need it. Tunde also introduces our White Paper – ‘Intelligent Middleware- The Invisible Glue To Enable Truly Integrated Communications

        4. In fourth place is Julian Foster with the first of his blog series, reporting on the launch of our UK Innovation Centre, sharing perspectives from senior executives on the future of Public Safety. In ‘A Future Vision For Smarter Public Safety’, Jules reports how Eduardo Conrado, Executive Vice President, Chief Strategy and Innovation Officer at Motorola Solutions, set the scene by defining the wider technology trends that are influencing our future vision for public safety and how these will impact officers around the World.

        5. Paul Hill’sInsights From A Live Hacking Demonstration’ comes a strong fifth. Paul Hill has been raising awareness about the importance of proactive cybersecurity measures for LMR systems with a live hacking demonstration. From his demos, there were some common insights he gleaned from the LMR end-users and system operators. There isn’t room for complacency when safeguarding a mission-critical, LMR system.

        6. Number 6 is ‘Avoid The Nightmare Of Network Downtime’ by John Moule. John explains why you have to ‘prepare to fail’ and why a Public Safety system is not a “normal” IT network. Your technology needs to keep first responders safe and needs to be uniquely supported and managed to operate under all circumstances and events – planned or unplanned. John’s blog features the White Paper- Critical Steps To Prevent Network Downtime.

        I hope you enjoyed this round-up.

        Don’t forget, once you are registered for this blog community, you can comment on posts and subscribe to email alerts.

        Best wishes for the holiday season!

        Paul Jeffs

        Paul is on LinkedIn

        Public Safety Editorial Lead for Europe and Africa at Motorola Solutions.

        Follow @MotSolsEMEA on Twitter and look out for #ThinkPublicSafety

        Join us

         

      • 2017 Public Safety Survey – Focus on Video Author: David Parry

        Published Nov 17 2017, 1:01 PM by Paul Jeffs
        • Emergency Response
        • Corrections
        • Fire
        • Border and Coastal Security
        • Law Enforcement
        • Emergency Medical Service (EMS)
        • Police

        Our 2017 EMEA Public Safety Survey Report is now available. It makes very interesting reading as Public Safety communications continue to transform. The report identifies key new trends in the growth of video and need for cloud-based apps. The survey also finds several other top-of mind subjects including high speed real-time data, multi-device multiagency communication, cybersecurity, social media and technology management. This first blog article about the survey focuses on video.

        Growth in video
        The report identifies substantial growth in the use of video, especially body worn. It shows consistent growth in the use of video across almost all types and substantial growth of 80% in responder-worn (body-worn) video since (from 2015 to 2017). Overall use of video has grown too. Today, around two thirds of agencies use some form of video - that has now risen from around half in 2015.

        video growth

        Although we are seeing growth across the board and this exceptional growth in body-worn video, fixed and in-vehicle video are still the top modes of video use:

        video use

        Barriers to video usage
        The report identifies the top barrier to video adoption as administrative overhead and cost, followed by concerns over privacy and new concerns over security of data against tampering.

        cloud?

        Is cloud the answer?
        Cloud-based applications for Public Safety are a relatively new offering. In the survey, we wanted to find out who is using them and identify key needs. The report finds that agencies are already using a wide spread of cloud based applications. In fact, over one-third of respondents tell us they are already using cloud based reporting, for example.

        But what about video? Video comes high on the list of applications that respondents want in the cloud and almost half of respondents want to have cloud-based video storage. Over a third want video analytics there...

        More about the report
        This latest survey offers insight into technology trends in the public safety sector. The 2015 survey (conducted in late 2015) grew from similar surveys conducted in North America and was the first focused on Europe and Africa. The 2017 survey expanded the reach to Europe, Middle-East and Africa and now reflects the input of almost 200 public safety professionals in 46 countries.

        The full report stretches to 12 pages, so I’m only able to share a short portion in this blog post. I plan to share more in future posts. Meanwhile, you can download the complete report here

        2017 survey report

         

        David Parry is Director, EMEA Marketing

        David Parry

        David is on LinkedIn

         

        Follow @MotSolsEMEA on Twitter and look out for #EMEAPublicSafetySurvey

        join us

         

      • Mobilising Intelligence at PMRExpo 2017 Author: Axel Kukuk

        Published Nov 03 2017, 11:32 AM by Paul Jeffs
        • Fire and Emergency Medical Services
        • Search and Rescue
        • Fire
        • Border and Coastal Security
        • EMS
        • Military and Defense
        • Emergency Medical Service (EMS)
        • Police

        Join us at PMRExpo 2017, Kölnmesse, Köln, Germany, 28-30 November, stand C12

        The PMRExpo Exhibition and Conference is widely recognised as being one of the biggest and most important events in the calendar for everyone involved in Professional Mobile Radio and Control Rooms. This year we are contributing to both the conference and the exhibition (stand C12.)

        Be sure not to miss Christoph Thomas in the conference:

        • Tuesday 28th November at 13:30 - Christoph Thomas is taking part in the Podium discussion 'PMR broadband communication – technical implementation’ (Christoph is Managing Director, Motorola Solutions Germany GmbH)

        And in the exhibition? We know that data has the potential to create safer cities, thriving communities, and more efficient and effective operations. But the power of the data is unleashed when it’s converted into actionable intelligence, and is in the hands of those who need it, when they need it, so they can make the best informed decisions when and where it matters most. To do this, you need mobility. Mobile Intelligence harnesses data by unifying applications, networks, devices and services to transform critical operations and work processes.

        We will be showing a set of solutions that are critical elements of our mobile intelligence framework. Here are some highlights:

        • Purpose Built Devices – a comprehensive selection of TETRA handheld and mobile radios and pagers, DMR handhelds, P25 handhelds, LTE handhelds and Body Worn Devices. These are backed up with an extensive range of accessories and applications.
        • High Performance Networks – featuring our new fully scalable TETRA system - DIMETRA X Core, our modular TETRA system - DIMETRA Express and our LXN 500 Ultra Portable LTE Infrastructure. This range means we can offer systems that suit every need from large future-proof TETRA networks through to the smallest backpack-portable broadband network.
        • Mixed Reality Demonstrations – check out these demonstrations that show how immersive experiences enhance situation awareness. The first demonstration shows an intuitive way for a Future Fire Fighter Commander to get partly immersed in an incident in a burning building using Mixed-Reality Technology. Using virtual reality and video feeds, they can monitor the situation inside and around a burning building and make better informed decisions, faster. The second demonstration shows how a remote Future Police Incident Commander can gain instant understanding of a scene, allowing them to guide and follow a SWAT team throughout a rescue exercise. It uses wearable technology, drones, broadband and artificial intelligence together, to create a 3D holographic visualisation of the incident.
        • Collaborating Seamlessly Over Borderless Networks – see how our WAVE™ interoperability platform, enables you to connect any device to any network and enable seamless workgroup collaboration.
        • Next Generation Control Room Systems – experience how we support the field with more meaningful, real-time intelligence by extracting deeper insights from integrated voice, video and data; and integrate powerful real-time communications with advanced fleet control and dispatch functionalities.
        • Maximise Your System And Devices Availability And Ensure Continuity – check out how our tiered levels of support help you address existing vulnerabilities, build cyber resilience, assess your risk posture, and understand how to respond and recover from intrusions.

        PMRExpo 2017

         

        Keep a watch out for new announcements and demos at the show too. You can find out more about these and keep up-to-date with news, videos and more during the show by visiting our dedicated event microsite – https://www.motorolasolutions.com/pmrexpo

        We look forward to seeing you!

        Axel is on LinkedIn

         

        Axel Kukuk is Head of Government and Military Sales Germany at Motorola Solutions

        Axel is on LinkedIn

         

        Follow @MotSolsEMEA on Twitter and look out for #PMRExpo.

      • A Future Vision for Smarter Public Safety Author: Julian Foster

        Published Oct 05 2017, 2:41 PM by Paul Jeffs
        • Government
        • Fire
        • Government Network Operators
        • Fire and Emergency Medical Services
        • Emergency Medical Services
        • Law Enforcement
        • Police

        In this blog series, Julian Foster reports on the launch of our UK Innovation Centre – sharing perspectives from senior executives on the future of Public Safety.

        Eduardo Conrado, Executive Vice President, Chief Strategy and Innovation Officer at Motorola Solutions, set the scene by defining the wider technology trends that are influencing our future vision for public safety and how these will impact officers around the World.

        Top 6 technology trends that will influence public safety

        1. Smarter IoT Technologies. Not just within our homes, vehicles, connected cities, and infrastructure, but also from wearables on our Police Officers and Firefighters. More and more, you’ll see body-worn sensors providing valuable intelligence back to the Command Centre.
        2. Information Overload. Police officers and firefighters require “eyes up, hands free”. There’s no excuse for distraction. With more data available, Artificial Intelligence (AI) will play an important role. Machine Learning will ensure only relevant situational insight is delivered to officers – at precisely the right time.
        3. Modality Interacting with Information. Right-now we’re used to interacting with data through touch – but as we enter the next generation of interface, it’s voice that will become a key modality. This is already happening in our homes, if you think of voice-activated assistants such as Amazon Echo or Google Home.
        4. Contextual Awareness. The importance of “who, what, where” and using that data to change the modality of how information is transmitted. How we interact with technology is going to become very important.
        5. Consistency Across Platforms. Wherever in the car, on the beat, at the station, or in an emergency situation – officers will need consistent delivery and flow of information regardless of what platform or interface they are using.
        6. Evolving Deployment Architecture. Whether data is stored on-premise, in the cloud, or delivered to The Edge, the exact architecture required varies per country. It’s only with this level of granularity that you can develop truly effective solutions to match the needs of Public Safety professionals around the World..

        Eduardo Conrado

         

        When we think about these wider trends, and combine them with observations from our customers – there’s a real opportunity for unparalleled levels of collaboration, situational awareness and productivity for public safety professionals of the future.

        Sometimes a Customer Can’t Tell You What They Need, But They’ll Show You
        Great products are not born from sitting in a lab. We have researchers whose job it is to “live” with our customers. Ride along with them, just observing, for 1000s of hours. Getting to fully appreciate what problems they have on a daily basis. We then look at what technology could do to help that. It’s only with this deep understanding that we can create technology solutions that truly address the needs of officers on the front line.

        Designing for Moments of Terror
        When we think about our design philosophy at Motorola Solutions, we talk about High Velocity Human Factors (HVHF) – designing for moments of terror. In that moment, a human brain has very little ability to process information – you only process basic properties such as colour, and your field of vision narrows. When a Police Officer is in this type of situation, context becomes very important. Is an officer doing a regular traffic stop? Sitting in his vehicle looking at information? Or on an active foot chase? Context is key when driving information out to the field.

        As you look at the situation that each customer is in, you need to ask how can technology help to give an ideal user experience? And then design to that end point.

        A Day in the Life of a Police Officer
        There’s no “typical” when it comes to a day in the life of a Police Officer. But on the whole, we see that around 60% of time is spent on proactive policing, 15% on incident response, and 25% post incident (paperwork). If we can digitise as much admin as possible then that 25% will shrink to give officers more time to spend proactively fighting crime. We can then support officers with solutions that improve collaboration, and use AI to help predict crime. Then for during the incident, we can develop technologies that provide better insights directly to officers.

        Future Edge Experience
        When we think of our customers, we no longer think of one or two devices in the belt and on the chest. But actually, an eco-system of devices. At the heart of it you have a hub which is either a radio or an LTE unit – connected with a set of sensors around the officer’s body. These sensors may have different interfaces such as voice, augmented reality, or heads up displays. Video, not only for image capture, but more importantly to analyse and then trigger an action based on what’s happened. When we talk about audio, it’s not going to be just a modal of communication or a computational interface – but also using Artificial Intelligence and machine learning to analyse and either inject a bot or capture anomalies.

        Today’s Connected Police Officer
        Five years ago, the Motorola Solutions development team considered what the connected Police officer of the future might look like – with the combination of TETRA and broadband networks, personal area network and key wearable technologies. We added biometrics and the ability to capture heart rate. We connected sensors and accelerometers to guns and other devices worn on the belt. So as the gun gets drawn, it triggers a video camera to capture and send an image back to the Command Centre. We put smart glasses on the officer, so based on the context – if they’re in an emergency situation with gun drawn – the glasses automatically start capturing images. While smart glasses enable the Command Centre to push intelligence out to the officers and display details such as information based on licence plate number etc. About 90% of what we futurecast back then, is already going into our product roadmap.

        Imagine a World 5 Years From Now
        Last year we took another look into the future. The person, the vehicle and the drone will become a single unit. Working in unison, they’ll all be connected in the field and to the Command Centre. The vehicle will not only be a mode of transportation but also a partner – becoming a computational platform that analyses information in real-time.

        When it comes to the officer we see biometric sensors and communication capabilities being distributed around the officer’s body in a single wearable. Charging, communication, and data components will all be combined. Augmented reality and multiple cameras – not just to capture video, but to automatically analyse the surrounding area as officers walk around and trigger an action based on what’s happening. Eduardo and his team are testing all of these technologies right now, so watch this space.

        In my next blog, we’ll take a closer look at these innovative solutions, and consider how they’ll impact the working lives of Public Safety professionals in the future.

        Julian Foster is Global Co-Lead for the Social Media Center of Excellence at Motorola Solutions.

        Connect with Julian on LinkedIn

        Follow #ThinkPublicSafety, @MotSolsEMEA, on Twitter.

         

         

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