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      • Modernising Your TETRA System as Part of a Long Term Sustainment Plan Author: Ricardo Gonzalez

        Published 55 days ago by Paul Jeffs
        • TETRA
        • EMS
        • Police
        • ASTRO 25
        • Fire
        • Government Network Operators

        As an operator of a public safety private mobile radio system, you face a complex set of challenges. How will you keep pace with rapid technological change? How can you profitably grow your network’s user base? What about cyber security? In truth, there are many more questions to which operators are seeking answers.

        So how can public safety PMR operators ensure that their radio system reliably and securely supports the mission-critical operations of users, while addressing their evolving requirements? Modernisation is key to addressing these challenges.

        Why you should invest in modernising your PMR network
        What are the risks of not doing anything? Failure to invest in the PMR network infrastructure will introduce a number of risks
              - Increased risk of system downtime due to aging hardware
              - Vulnerability to cyber attacks
              - Rising support costs due to obsolescence
              - Increased unpredictability of network maintenance costs
              - Inability to add new services and functionality required by users

        The need to address these risks and increase service flexibility has led to a growing number of PMR operators investing in network modernisation. For example, concerns about cyber crime and the need to implement new functionality were key drivers of City of Cape Town’s decision to modernise its TETRA public safety network. Following the upgrade to the TETRA system, City of Cape Town realised improvements in cyber security through enhanced encryption support and also greater flexibility in adding new features and additional capacity to the network. Read about City of Cape Town’s network modernisation here.

        To be effective, network modernisation must be part of a long term network sustainment plan that includes:
              - Network updates covering both hardware and software
              - Security updates
              - 24 x 7 x 365 technical support
              - Fast turnaround times for network hardware repairs

        Enhancing your PMR service through broadband integration
        Modernisation is not just about network sustainability – it’s also about supporting the evolving operational needs of users. Increasingly, broadband data services are being demanded by public safety organisations to enable increased in-field productivity, improved situational awareness and reduced operational costs. Additionally, broadband push-to-talk technology is allowing public safety organisations to extend the reach of their networks by leveraging the wide area coverage of commercial mobile networks.

        But, a concern for the public safety community is whether mission-critical voice and data services delivered over broadband networks can match the performance and functionality of established PMR systems such as TETRA and APCO Project 25. With the ongoing standardisation work within 3GPP to introduce mission-critical functionality, the prevailing view is that PMR networks and 4G and 5G systems will coexist for many years in order to get the best of both worlds.

        The good news is that PMR operators are uniquely positioned to address public safety needs and to offer a differentiated service. For example, PMR operators can use their existing Key Management Facility for the management and distribution of encryption keys to both radio and broadband users. This can be achieved today using Motorola Solutions LTE handheld devices equipped with the μCryptr hardware security module.

        Modern PMR systems such as DIMETRA X Core provide seamless, wireline interfaces with broadband systems. Integration of broadband services with PMR unlocks value and creates a platform for delivering truly differentiated services. For example, by integrating broadband PTT technology with their networks, public safety PMR operators can target a new segment of non-radio users that require talkgroup interoperability from their smartphone devices. The addition of such services creates revenue generation opportunities, providing a vital funding source for ongoing network investments in support of the long term technology sustainment plan.

        Forward-thinking PMR operators have already started adopting this self sustaining approach to network modernisation. For example, Spain’s Telecom Castilla-La Mancha recently transitioned their legacy TETRA system to the DIMETRA X Core platform - read the press release about it here. Integrated with the TETRA system was the WAVE interoperability solution, which enabled Telecom CLM to extend PTT communication across multiple platforms (radio, broadband networks, computers, smartphones) allowing users on different networks to be connected.

        Network Modernisation

        To unlock the full potential of your PMR system, it is vital that you work with the right technology partner. It is important that your technology partner can support you for the long term with the right level of service, technology expertise and experience in deploying public safety systems.

        Ricardo Gonzalez

        Ricardo Gonzalez is MSSSI VP EMEA Strategy and Marketing at Motorola Solutions

        Connect with Ricardo on LinkedIn


        Follow #ThinkPublicSafety, @MotsolsEMEA on Twitter

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      • Why do corporate rankings matter? Author: Ricardo Gonzalez

        Published Feb 09 2018, 3:42 PM by Paul Jeffs
        • National Government Security
        • Government
        • Eye on Quality
        • Fire
        • Government Network Operators
        • EMS
        • Awards
        • Police

        Recognition from Fortune & Thomson Reuters

        2018 started off with an announcement that Motorola Solutions has been recognised in several corporate ranking lists, the Fortune Most Admired Companies list, Thomson Reuters list of 100 global Tech leaders and The Wall Street Journal’s Management Top 250 list. This year Motorola Solutions also celebrates its 90th anniversary, but clearly the industry pundits recognise the company has lost none of its entrepreneurial spirit.

        But why do industry rankings matter? The rankings are all based on a set of slightly different but broadly related criteria, and essentially give a report which investors, customers and potential employees can all look to as a measure of the all-round health and well-being of the company

        And it matters because a good ranking is like an independent school report, it takes a holistic view and it has to be earned. So you know you can trust its findings!

        The Thomas Reuters ranking system has eight basic pillars of performance including innovation in technology. But companies also have to show commitment and competence across the areas of finance, management and investor confidence, risk and resilience, legal compliance, people and social responsibility, environmental impact and reputation.

        Leaders in Technology

        In today’s evolving business world, it is more important than ever that companies can demonstrate solid technology foundations and business strength, coupled with other softer values such as a commitment to corporate responsibility. When today’s millennials are looking for their next opportunity they want to know that the company can be depended on to ‘do the right thing’, be socially aware, as well as technologically innovative.

        90 years young, the corporation with a start-up mentality.

        In my experience, technological innovation has the power to shoot start-ups to prominence. But, to maintain growth and long-term health they need to achieve operational stability. There is always danger that business processes cannot keep pace and that will damage their prospect for longevity.

        Companies that have a proven heritage, commitment to change, continuous innovation and a strong engagement both within the company and with customers and partners have all the ingredients for a long-term exciting future.

        This year, Motorola Solutions is celebrating 90 years since the company was founded in Chicago in 1928. We are also celebrating 50 years of Motorola Solutions in Germany. Please join us on the celebrations, come and see us at Critical Communications World in Berlin.

        Ricardo Gonzalez

        Ricardo Gonzalez is MSSSI VP EMEA Strategy and Marketing at Motorola Solutions

        Connect with Ricardo on LinkedIn


        Follow @MotsolsEMEA and search for #ThinkPublicSafety and #MSIquality on Twitter


        Join us

      • Top 6 Public Safety Videos of 2017

        Published Jan 05 2018, 8:24 PM by Paul Jeffs
        • Fire and Emergency Medical Services
        • Search and Rescue
        • Fire
        • Border and Coastal Security
        • Government Network Operators
        • EMS
        • Police
        • Emergency Medical Service (EMS)
        • Law Enforcement

        Following our blog on the Top 6 Think Public Safety Public posts of 2017, I’d like to share our Top 6 list of EMEA Public Safety YouTube English-language videos published in 2017.

        1 - Lowland Rescue Finds Missing Person - Lowland Rescue uses WAVE Push-to-Talk service from Motorola Solutions to coordinate a search and rescue.


        2 - WAVE™ Control Room Solution – WAVE Control Room Solution transforms control room operations by combining mission-critical security and availability with elastic capacity through Motorola Solutions’ private cloud, hosted in ESN data centres.


        3 - DIMETRA Express at Critical Communications Europe 2017 - Paul Wilson introduces the new DIMETRA Express - a fully integrated 'all-in-box' TETRA system that supports TETRA voice services, short data, and VOIP telephony. Paul explains how simple the system is to install - taking less than 15 minutes!


        4 - Welcome to Critical Communications Europe 2017 - Tunde Williams welcomes us to Critical Communications Europe 2017. With over 1000 Public Safety and Commercial visitors expected how are we meeting their challenges? How are we future-proofing TETRA? Why is our new DIMETRA Express solution so important?


        5 - Poppy Social Story: Honouring Those Who Keep Us Safe - Every day, Emergency Services personnel are using social media to inform the public and engage with the communities they serve. UK Police Twitter Award Winner, Sgt. Harry Tangye from Devon and Cornwall Police shares his top tips for building a loyal and engaged following on social media.


        6 - PMRExpo 2017 stand tour - by drone - With over 4000 visitors, this year's PMRExpo was a real buzz. In case you missed it, or didn't see it all - here's a tour of our stand.


        If you are receiving this blog post by email, the links to individual videos may be missing. You can access them in this YouTubePlaylist instead - Think Public Safety - Top 6 New Videos 2017

        I hope you enjoyed this round-up.

        Don’t forget, once you are registered for this blog community, you can comment on posts and subscribe to email alerts.

        Best wishes for the new year!

        Paul Jeffs

        Paul Jeffs is Public Safety Editorial Lead for Europe and Africa at Motorola Solutions.

        Paul is on LinkedIn

        Follow @MotSolsEMEA on Twitter and look out for #ThinkPublicSafety


        Join Us


      • Editor’s Highlights – Top 6 Think Public Safety blog posts of 2017

        Published Dec 15 2017, 4:08 PM by Paul Jeffs
        • Emergency Response
        • Fire
        • Government Network Operators
        • EMS
        • Command and Control
        • Law Enforcement
        • Emergency Medical Services
        • Police

        As the year comes to a close, it’s certainly been a busy one for the Think Public Safety blog. Big thanks to the 13 authors that have contributed over 25 new posts this year. I hope you have found them interesting. What subjects have been popular this year? What are the most popular blog posts?

        What was most popular?

        1. Top of the blogs, with a share of almost 8% of the overall views is ‘Do Clouds Have Silver Linings? - in this post, David Parry asks some key questions being asked around cloud. Will the cloud deliver benefits for Public Safety? Is a cloud approach more or less secure than a traditional on-premises data storage and application server approach? You may be surprised by the answer. He shares some new insight from a White Paper ‘Converting to Cloud for Control Rooms’.

        2. Another cloud-focused blog comes a close second with over 6% share: ‘Cloud Control Rooms; Scalability, Flexibility, Security’ - This post is written by Mark Swift. A former Control Room Manager himself, Mark shares his experience on key issues around the transition to ESN. What is ESN exactly? How do we transition? Can we utilise more shared infrastructure? How secure is the Cloud? How can I minimise service disruption during any transition?

        3. With a share of over 5.5% of views, Tunde Williams takes on the task of ‘Demystifying Intelligent Middleware’ What is it? Why is it important to TETRA? Public Safety agencies need to understand what Intelligent Middleware is to fully realise just how much they need it. Tunde also introduces our White Paper – ‘Intelligent Middleware- The Invisible Glue To Enable Truly Integrated Communications

        4. In fourth place is Julian Foster with the first of his blog series, reporting on the launch of our UK Innovation Centre, sharing perspectives from senior executives on the future of Public Safety. In ‘A Future Vision For Smarter Public Safety’, Jules reports how Eduardo Conrado, Executive Vice President, Chief Strategy and Innovation Officer at Motorola Solutions, set the scene by defining the wider technology trends that are influencing our future vision for public safety and how these will impact officers around the World.

        5. Paul Hill’sInsights From A Live Hacking Demonstration’ comes a strong fifth. Paul Hill has been raising awareness about the importance of proactive cybersecurity measures for LMR systems with a live hacking demonstration. From his demos, there were some common insights he gleaned from the LMR end-users and system operators. There isn’t room for complacency when safeguarding a mission-critical, LMR system.

        6. Number 6 is ‘Avoid The Nightmare Of Network Downtime’ by John Moule. John explains why you have to ‘prepare to fail’ and why a Public Safety system is not a “normal” IT network. Your technology needs to keep first responders safe and needs to be uniquely supported and managed to operate under all circumstances and events – planned or unplanned. John’s blog features the White Paper- Critical Steps To Prevent Network Downtime.

        I hope you enjoyed this round-up.

        Don’t forget, once you are registered for this blog community, you can comment on posts and subscribe to email alerts.

        Best wishes for the holiday season!

        Paul Jeffs

        Paul is on LinkedIn

        Public Safety Editorial Lead for Europe and Africa at Motorola Solutions.

        Follow @MotSolsEMEA on Twitter and look out for #ThinkPublicSafety

        Join us


      • A Future Vision for Smarter Public Safety Author: Julian Foster

        Published Oct 05 2017, 2:41 PM by Paul Jeffs
        • Government
        • Fire
        • Government Network Operators
        • Fire and Emergency Medical Services
        • Emergency Medical Services
        • Law Enforcement
        • Police

        In this blog series, Julian Foster reports on the launch of our UK Innovation Centre – sharing perspectives from senior executives on the future of Public Safety.

        Eduardo Conrado, Executive Vice President, Chief Strategy and Innovation Officer at Motorola Solutions, set the scene by defining the wider technology trends that are influencing our future vision for public safety and how these will impact officers around the World.

        Top 6 technology trends that will influence public safety

        1. Smarter IoT Technologies. Not just within our homes, vehicles, connected cities, and infrastructure, but also from wearables on our Police Officers and Firefighters. More and more, you’ll see body-worn sensors providing valuable intelligence back to the Command Centre.
        2. Information Overload. Police officers and firefighters require “eyes up, hands free”. There’s no excuse for distraction. With more data available, Artificial Intelligence (AI) will play an important role. Machine Learning will ensure only relevant situational insight is delivered to officers – at precisely the right time.
        3. Modality Interacting with Information. Right-now we’re used to interacting with data through touch – but as we enter the next generation of interface, it’s voice that will become a key modality. This is already happening in our homes, if you think of voice-activated assistants such as Amazon Echo or Google Home.
        4. Contextual Awareness. The importance of “who, what, where” and using that data to change the modality of how information is transmitted. How we interact with technology is going to become very important.
        5. Consistency Across Platforms. Wherever in the car, on the beat, at the station, or in an emergency situation – officers will need consistent delivery and flow of information regardless of what platform or interface they are using.
        6. Evolving Deployment Architecture. Whether data is stored on-premise, in the cloud, or delivered to The Edge, the exact architecture required varies per country. It’s only with this level of granularity that you can develop truly effective solutions to match the needs of Public Safety professionals around the World..

        Eduardo Conrado


        When we think about these wider trends, and combine them with observations from our customers – there’s a real opportunity for unparalleled levels of collaboration, situational awareness and productivity for public safety professionals of the future.

        Sometimes a Customer Can’t Tell You What They Need, But They’ll Show You
        Great products are not born from sitting in a lab. We have researchers whose job it is to “live” with our customers. Ride along with them, just observing, for 1000s of hours. Getting to fully appreciate what problems they have on a daily basis. We then look at what technology could do to help that. It’s only with this deep understanding that we can create technology solutions that truly address the needs of officers on the front line.

        Designing for Moments of Terror
        When we think about our design philosophy at Motorola Solutions, we talk about High Velocity Human Factors (HVHF) – designing for moments of terror. In that moment, a human brain has very little ability to process information – you only process basic properties such as colour, and your field of vision narrows. When a Police Officer is in this type of situation, context becomes very important. Is an officer doing a regular traffic stop? Sitting in his vehicle looking at information? Or on an active foot chase? Context is key when driving information out to the field.

        As you look at the situation that each customer is in, you need to ask how can technology help to give an ideal user experience? And then design to that end point.

        A Day in the Life of a Police Officer
        There’s no “typical” when it comes to a day in the life of a Police Officer. But on the whole, we see that around 60% of time is spent on proactive policing, 15% on incident response, and 25% post incident (paperwork). If we can digitise as much admin as possible then that 25% will shrink to give officers more time to spend proactively fighting crime. We can then support officers with solutions that improve collaboration, and use AI to help predict crime. Then for during the incident, we can develop technologies that provide better insights directly to officers.

        Future Edge Experience
        When we think of our customers, we no longer think of one or two devices in the belt and on the chest. But actually, an eco-system of devices. At the heart of it you have a hub which is either a radio or an LTE unit – connected with a set of sensors around the officer’s body. These sensors may have different interfaces such as voice, augmented reality, or heads up displays. Video, not only for image capture, but more importantly to analyse and then trigger an action based on what’s happened. When we talk about audio, it’s not going to be just a modal of communication or a computational interface – but also using Artificial Intelligence and machine learning to analyse and either inject a bot or capture anomalies.

        Today’s Connected Police Officer
        Five years ago, the Motorola Solutions development team considered what the connected Police officer of the future might look like – with the combination of TETRA and broadband networks, personal area network and key wearable technologies. We added biometrics and the ability to capture heart rate. We connected sensors and accelerometers to guns and other devices worn on the belt. So as the gun gets drawn, it triggers a video camera to capture and send an image back to the Command Centre. We put smart glasses on the officer, so based on the context – if they’re in an emergency situation with gun drawn – the glasses automatically start capturing images. While smart glasses enable the Command Centre to push intelligence out to the officers and display details such as information based on licence plate number etc. About 90% of what we futurecast back then, is already going into our product roadmap.

        Imagine a World 5 Years From Now
        Last year we took another look into the future. The person, the vehicle and the drone will become a single unit. Working in unison, they’ll all be connected in the field and to the Command Centre. The vehicle will not only be a mode of transportation but also a partner – becoming a computational platform that analyses information in real-time.

        When it comes to the officer we see biometric sensors and communication capabilities being distributed around the officer’s body in a single wearable. Charging, communication, and data components will all be combined. Augmented reality and multiple cameras – not just to capture video, but to automatically analyse the surrounding area as officers walk around and trigger an action based on what’s happening. Eduardo and his team are testing all of these technologies right now, so watch this space.

        In my next blog, we’ll take a closer look at these innovative solutions, and consider how they’ll impact the working lives of Public Safety professionals in the future.

        Julian Foster is Global Co-Lead for the Social Media Center of Excellence at Motorola Solutions.

        Connect with Julian on LinkedIn

        Follow #ThinkPublicSafety, @MotSolsEMEA, on Twitter.



      • Mobilising Intelligence for the Middle East and North Africa Author: Patrick Fitting

        Published Sep 06 2017, 9:29 AM by Paul Jeffs
        • Government
        • Fire
        • Government Network Operators
        • EMS
        • Military and Defense
        • Fire and Emergency Medical Services
        • Emergency Medical Service (EMS)
        • Law Enforcement
        • Police

        Critical Communications MENA 2017, 25-26 September 2017, Dubai, United Arab Emirates.

        CCMENA is now in its 5th year and this year’s event will again draw critical communications professionals from across the region.

        We are a gold sponsor of the event and you will find us exhibiting on Booth B6 as well as presenting during the two-day, free-to-attend, conference.

        Our focus this year is Mobilising Intelligence...

        We know that data has the potential to create safer cities, thriving communities, and more efficient and effective operations. But the power of the data is unleashed when it’s converted into actionable intelligence, and is in the hands of those who need it, when they need it, so they can make the best informed decisions when and where it matters most. To do this, you need mobility. Mobile Intelligence harnesses data by unifying applications, networks, devices and services to transform critical operations and work processes.

        Let me bring you up to speed with what you can expect in more detail...

        Our conference speakers will be contributing to some very topical discussions:

        • Monday 25 Sep. - 11am - Kiran Vaya, Director, Pre-Sales & Solutions, Broadband & Smart Public Safety, takes part in the panel discussion: 'What part can the region play in pushing the global critical communications industry forward?'
        • Monday 25 Sep. - 4pm - Kiran Vaya  on 'Cybersecurity in Next Generation Public Safety Networks'
        • Monday 25 Sep. - 12.05pm - Philip Bond, Account Director, on 'Gateway to the Future - How to make LMR, LTE and Broadband Technologies Interoperate'

        In the exhibition, on stand B6, as well as having industry experts on-hand to answer your questions, we will be showing a set of solutions that are critical elements of our mobile intelligence framework: a set of software and services, platforms and devices that span multiple networks and enable communication interoperability, seamless information sharing and collaboration. Here are some highlights:

        • Purpose Built Devices - our TETRA, MOTOTRBO™, ASTRO 25, and LTE portfolio of devices have been designed to meet the needs of mission critical communications across a variety of public safety and commercial situations and environments. We will have a selection of devices and accessories on show including TETRA radios, ASTRO 25 radios, DMR radios, LTE devices and Body Worn Cameras.
        • High Performance Networks – talk to us about our range of TETRA networks including DIMETRA Express (one-box, single-site) and DIMETRA X Core – our new fully scalable system; our DMR Tier 3 compliant MOTOTRBO CAPACITY MAX System; as well as Portable LTE Infrastructure – the LXN 500 ultra portable.
        • Mixed Reality Demonstration - we will show how an immersive experience enhances situation awareness with this demo of a Firefighter Commander getting partly immersed in an incident using Mixed-Reality Technology with virtual reality and video feeds.
        • Seamless Collaboration over Borderless Networks - we show how you can connect any device to any network and enable seamless workgroup collaboration using our WAVE interoperability platform.
        • Next Generation Control Room Systems – see how Our Control Room Systems, coupled with our CommandCentral smart public safety solutions, maximise your operational effectiveness.
        • Maximising your System Availability and Equipment Uptime – see our comprehensive approach to safeguarding your critical communications.



        I look forward to seeing you there.

        If you can’t make it to the show or you want to keep up-to-date with our news and activity around CCMENA you can bookmark our microsite – or catch up with our YouTube Playlist

        Patrick Fitting is Senior Sales Director, Middle East & Central Asia for Motorola Solutions

        Patrick Fitting

        Patrick is on LinkedIn


        Follow #TETRA #CCMENA and @MotSolsEMEA on Twitter.

        Critical Communications Middle-East and Africa 2017


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