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    • Do you believe in extended service plans? Author: Joycelyn Son

      Published Dec 09 2016, 8:10 PM by Paul Jeffs

      "I always buy high reliability products and rely on the standard manufacturer's warranty." Until recently I was one of the people who would often think that is the best approach. But you wouldn't buy a car without insuring against accidental damage and today's extended service plans for cars can cost less than regular servicing. I'm a convert.

      It's a similar situation with today's digital radios. Many users of professional radios effectively 'self insure' by buying more handsets up-front or taking the hit if a radio fails, but it is a false economy, especially with today's cost-effective support plans. Today's digital radios offer greater functionality and advanced features but if they do go wrong they can require more complex repair and support. Maximising radio performance and availability requires expert support to ensure rapid response and resolution to any radio (or subscriber) issue. Device downtime is one of the top issues for communications especially when you need to stay connected during life-threatening mission-critical incidents. This is where Motorola Solutions Service from the Start for digital radios comes in. Spanning the entire lifecycle of radio devices – depending on your organisation's needs – we offer expert, high-quality, reliable support with rapid turnaround at an economical price.

      When radios are broken and communications are down, users become inefficient and are faced with risks and unexpected repairs costs. With Service from the Start, you can take advantage by making sure your radio devices are up and running and minimise downtime.

      Here are the key advantages:

      Faster turnaround time for repairs: Radios covered under service agreements receive priority repair and, because we have the right tools and resources, required turnaround time is quicker.

      State-of-the-art repairs: All repairs are done to original factory specifications by fully certified engineers using state of the art test & repair equipment and Motorola Solutions original parts.

      Budget repair expenses: By investing in a cost-effective Service from the Start package, you can easily budget your hardware repair costs.

      Motorola Solutions Service from the Start offerings ensures maximum performance throughout the lifecycle of your digital radios. Our facilities are fully equipped with the latest tools and applications to deliver the highest level of technical service and expertise. Our factory-trained, certified repair technicians have years of experience working on Motorola Solutions digital two-way radios. With our comprehensive repair equipment and tools, we troubleshoot, analyse and pin-point problem areas down to the component level. State-of-the-art, industry-standard repair tools enable our technicians to expertly repair the problem. And proven, repeatable processes and methodologies ensure that your equipment is returned to you quickly and repaired right the first time.

      With more than 80 years designing, manufacturing, and supporting mission critical communications systems, Motorola Solutions understands the vital importance of ensuring maximum radio availability. As a result, we have created a comprehensive portfolio of service offerings and choices that provide the exact level of support that fits your needs, including radio repair, accidental breakage and much more.

      Watch the video about Service from the Start for MOTOTRBOTM and TETRA radios


      Joycelyn Son is Marketing Manager, Solutions and Services Marketing. Joyce is on LinkedIn at uk.linkedin.com/in/joyceson17

      Follow MotsolsEMEA on Twitter

      Join the Motorola Solutions Community EMEA at http://www.linkedin.com/groups/Motorola-Solutions-Community-6519590/about

    • Two chances to see the Connected Police Officer in the UK - Security & Policing and BAPCO Author: Richard Thompson

      Published Dec 09 2016, 8:10 PM by Paul Jeffs

      Security and Policing 10-12 March, BAPCO 31 March & 1 April

      Motorola Solutions will be showcasing the Connected Police Officer concept at two upcoming UK events.

      The Connected Police Officer concept is a key example of how Motorola Solutions is evolving how emergency services address any incident. Without overwhelming or distracting in the moments that matter, actionable intelligence and contextual awareness is delivered over any network and to any device. Officers will no longer just react and respond, they can be empowered to predict and prevent.

      It doesn't finish there either, having up-to-the-minute information on the street boosts efficiency too. Rugged handheld devices, mobile applications, wearable cameras, sensors and mission-critical voice and data communication make for faster and more informed decisions. Applications and devices that are reliable, secure and cost efficient, save time and money. With the control room closely monitoring the officer on the beat, their environment and delivering appropriate intelligence, at the right time and in the right way, it's the next step towards effective, proactive policing.

      We will also be demonstrating our WAVE™ Work Group Communications solutions. These provide seamless interoperability between radio systems, broadband networks and connected smart devices, enabling you to manage talkgroups and deliver radio-like push-to-talk (PPT) communications over 3G/4G/LTE.

      On show, you will also see the Real Time Crime Centre, providing an aggregated, user configurable console view for the control room as well as our latest TETRA digital handheld radios.

      Come and visit our stand at these events:

      • Security & Policing, Tuesday 10th – Thursday 12th March, FIVE, Farnborough, Stand E38
      • BAPCO, Tuesday 31st March & Wednesday 1st April, Manchester Central, Stand E20

      Don't miss our conference presenter either. Stephen Beach, our Smart Public Safety Solutions Specialist will be speaking at both conferences on ‘Creating an intelligence led Public Safety response for Police, Fire and Ambulance Services’. Stephen will be speaking at:

      • Security & Policing on Tuesday 10th March
      • BAPCO on Tuesday 31st March

      We look forward to seeing you soon.

      More info on Security and Policing at http://www.securityandpolicing.co.uk


      More info on BAPCO at http://www.bapco.co.uk

      Richard Thompson is on LinkedIn at uk.linkedin.com/pub/richard-thompson/9/675/746 or email at richard.thompson@motorolasolutions.com

      Join the Motorola Solutions Community EMEA at http://www.linkedin.com/groups/Motorola-Solutions-Community-6519590/about

    • Safe on Shore, Safer at Sea Author: Sean Fitzgerald

      Published Dec 09 2016, 8:10 PM by Paul Jeffs

      Learn how MOTOTRBO helped improve communications for organisers on land and sea and enhanced competitor safety during the Santander 2014 ISAF Sailing World Championships

      The International Sailing Federation (ISAF) recently selected a comprehensive MOTOTRBO professional digital radio network for the Santander 2014 ISAF Sailing World Championships. With Santander 2014 acting as the opening qualification regatta for the Rio 2016 Olympic Sailing Competition, high numbers of ships and sailors attended, and competition was fierce. In total, almost 100 nations and more than 1,500 sailors took on the challenge of the Bay of Biscay.

      As one of the most important events organised by ISAF, clear communications were required to enhance event management and the safety of competitors at sea. The event relied on a dedicated MOTOTRBO digital two-way radio system providing an integrated voice and data communication network able to meet the complex, simultaneous communications demands encompassing almost 90 km² of sea and coastline around the Bay of Santander.

      José Ángel Rodriguez Santos, RFEV president, Santander 2014 ISAF Sailing World Championships, director and member of the Organising Committee, said: “Effective radio communications were essential for the successful operation of the 2014 Championships held at Santander. We were dealing with hundreds of competing yachts, and thousands of competitors, team members and supporters. The Motorola system exceeded our expectations, and we were very pleased to have the support of the market leader for this event.”

      The deployed network was not only unique; it was also the most effective in the Cantabria region, ensuring that the Santander 2014 ISAF Sailing World Championships, an event of global importance, were well managed and as safe as possible for all taking part.

      You can read more about the MOTOTRBO network at the Santander 2014 ISAF Sailing World Championships in this new case study here


      Sean Fitzgerald is Solutions Marketing Manager – Radio Products and Accessories, Europe and Africa. Sean is on LinkedIn at uk.linkedin.com/pub/sean-fitzgerald/1/705/4a0

      Follow @MotSolsEMEA on Twitter

      Join the Motorola Solutions Community EMEA at http://www.linkedin.com/groups/Motorola-Solutions-Community-6519590/about

    • 2015 Trends - Mind the gap – embracing Public Safety innovation when time, skills and budget stand against you Author: David Parry

      Published Dec 09 2016, 8:10 PM by Paul Jeffs

      As we look out across 2015 and track the pace of adoption of Public Safety services against the accelerating advances in technology it becomes very clear that there will be an ever increasing readiness gap. Mobile broadband, social media, smart devices, wearables, video, the Cloud, the Internet of Things and the opportunities around Big Data and analytics complicate an already complex and challenging Public Safety ecosystem. While more than half of current radio networks face obsolescence issues, the growing skills gap and tight fiscal environment means that right now less than 10% of mission critical agencies feel they are well prepared to implement their technology vision, and that is only going to worsen unless new approaches are adopted to manage the demands for change.

      In my previous blog post we discussed the main technology trends that are helping to define smarter, safer cities, where sensor monitoring, analysis and communication of real-time data create new services and capabilities that enhance the contextual awareness for frontline emergency services. The desire to embrace all this new technology is unequivocal, after all it will better society by helping to protect and save lives, but when it comes to actually making this a reality there are real challenges.

      I mentioned the skills gap, and it is clear this is a major concern as mission critical services become more data-centric and reliant on new bearer technologies, working alongside private Land Mobile Radio systems such as TETRA, and commercial or private broadband mobile on 4G/LTE. When it comes to effective mobility strategies according to the CEB 61% of organisations still lack a comprehensive forecast of the skills needed to manage change, and CompTIA, the IT Industry Trade Association, believes that a staggering 93% report a gap between the skills they have and the skills they need.

      So how can the industry help plug the skills gap, reduce the readiness gap and all within the constraint of ever tightening budgets?

      The simple answer is to let a specialist vendor do the heavy lifting, bringing experience, technology and operations management under a single managed service. It is something we have been doing for our customers around the world for many years. Today we operate more than 20 large scale and national mission critical networks, encompassing in excess of 5,000 radio communications sites and hundreds of thousands of subscribers receiving the latest guaranteed communications technologies and services.

      A move away from the capital intensive expense of customer owned and managed networks can be truly advantageous. By shifting to a model based on operational expenditure, whether hosted or managed services, build own operate (BOO) or communications as a service (CaaS) costs become more predictable, with an annualised spend that enables Public Safety agencies to more consciously plan for new service roll outs. This returns control over communications budgets back to agencies and flattens out those unpleasant large capital expenditures required to refresh technologies. And because the service is outsourced, the responsibility to manage and drive technology and service innovation, adoption and maintenance reside with the vendor.

      As with any managed service, the defining aspect will be the vendor partner you chose. There is a simple checklist of questions that must be answered: Does the vendor have experience and deep understanding of the technology being delivered and the environment and industry in which it will be used? Is the vendor able to demonstrate clear operational experience as a provider? Can the vendor be trusted? The last is perhaps the most important because a successful managed service is a long term commitment. It is worth recognising that customers that get the best from a services agreement will often plan an engagement for five, ten, and in our own experience, up to 20 years.

      For all the new technology, the move to adopt managed service delivery is set to be a trend with the largest and most long term impact on the delivery and support of Public Safety and mission critical infrastructure. Not only is it a simple way to address any issues of obsolescence, it is the safest way to implement and support a technology vision, providing the fastest, most reliable and cost effective means to move towards new services, applications and mission critical voice extensions.


      Learn more about our Managed Services solutions here

      David Parry is Director, EA Marketing. David is on LinkedIn at uk.linkedin.com/in/davidgparry

      Follow @MotSolsEMEA on Twitter, #PublicSafety2015

      Join the Motorola Solutions Community EMEA at http://www.linkedin.com/groups/Motorola-Solutions-Community-6519590/about