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      • Managed Services – Letting us take the strain Author: Gary Aitkenhead

        Published Dec 09 2016, 8:10 PM by Paul Jeffs

        Achieving a rapid, well coordinated response under mission critical conditions demands operational communications that are robust, resilient and always available. But with budget considerations remaining high on the agenda, how can agencies and organisations ensure the highest quality of communications while removing the risk surrounding acquisition and ongoing service management?

        Managed Services are designed to help organisations plan, implement and operate their critical communications technology. At Motorola Solutions, our current Managed Services portfolio of offerings range from “Build, Own, Operate,” (BOO) to “Systems Operations & Management” to “Cloud Core.” As such, we can manage all, or part, of a customer’s communications network, including third party elements such as backhaul transmission. Essentially we manage the availability of the system to agreed service levels; the customers’ users can then simply use the services without concerning themselves with the technology and operations behind the scenes that are required to enable that service.

        In this way we are already helping customers smoothly upgrade their technology over time, layering additional features and, if they are still on old analogue networks, supporting their migration to new feature rich digital networks where we can support further applications and services. We also ensure that customers retain control by offering a dedicated portal that provides an integrated view of the entire system, including overall system status, coverage predictions and incident tracking.

        What is really attractive for the customer is that they do not require the technical skill, or have to worry about all the heavy lifting anymore. This is all taken care of by us on the customer’s behalf. We can manage and operate customer-owned assets, or introduce creative financing solutions if the customer does not want to own assets.

        Flexibility is the key to a managed services solution, so we work hard to understand the specific customer needs and then tailor a solution to fit. And we have considerable experience. Through Managed Services, we already operate 20 customer networks globally that comprises more than 5,000 radio sites and 300,000 subscribers.

        Looking forward, we are growing our experience globally as a network operator and provider of mission-critical communications services, rather than positioning solely as an equipment vendor. Managed Services can help build long term sustainable relationships through multi-year service agreements, establishing ongoing and predictable recurring expenditure. To achieve this we bring together the teams that run large network operations across all technologies (ASTRO25, TETRA, LTE, CAD and DMR), to align and deliver our market leading tools, processes and experience. This enables Motorola to both focus on existing managed LMR operations as well as evolving our delivery capability and financial models to support new PS-LTE operator model opportunities, some of which augment coverage using cellular carrier networks. Together these represent significant opportunities for our customers to adopt a controlled approach to enhancing their critical communications capabilities now and in the future.

        We are already seeing the first of these opportunities. In partnership with Telstra, Motorola Solutions has recently signed a contract to design, build, operate and maintain Queensland’s Government Wireless Network (GWN) to improve communications for Public Safety agencies. Building on our proven track record for managing state-wide networks in Australia, this new AUD$457.3 million P25 network will be deployed under a 15-year managed service arrangement, helping to ensure emergency services agencies are better prepared for future disasters or emergencies.

        To learn more about Motorola Solutions Managed Services, download the Managed Services for Mission Critical Communications Solution Brief.


        Gary Aitkenhead is Vice President, Global Managed Services Business, Motorola Solutions

        Gary is on LinkedIn at

        Follow @MotSolsEMEA on Twitter.

        Join the Motorola Solutions Community EMEA at

      • Smartphones are not the answer Author: Richard Bennett

        Published Dec 09 2016, 8:10 PM by Paul Jeffs

        You would not send police officers out on patrol in the family car. Yet every day, thousands of police officers go on patrol with the same smartphones as used by their teenage daughters.

        It certainly costs less, but can end up being very costly. Here are three good reasons why consumer smartphones are not the answer for police officers on the street:

        • Consumer smartphones are not built for everyday street use. It's long been said: "If you want to break something, give it to a cop." Police officers are as tough on their equipment as their job is tough on them. They need equipment that can survive cold, heat, rain, dust, and being dropped. A consumer smartphone is great at Angry Birds; but unlike an Angry Bird a smartphone does not get back up and carry on once it’s been dropped!

        • A lost smartphone is a gateway into your network. Actually, the smartphone breaking from a fall is not the worst thing that can happen. Far worse is if it lies there, still working. Police officers have been known to keep lots of sensitive data on their smartphone: from names, addresses and photos, to emails and work documents. What happens if the officer can't find it again? Who will find it? How will they use the information?

        • Just when you need it most …..the connection fails. Have you ever tried using your smartphone in a crowd at a football match to check the scores elsewhere or at concert to check the train times home? Sometimes it's nearly impossible to get a signal – that’s because there are thousands of people in a small area, all competing for a limited slice of wireless bandwidth. Consumer networks are likely to be saturated at precisely the time police officers need reliable access to information.

        Police officers often require the power and versatility of smartphones to effectively do their job, but they need them to be rugged, managed and secure data devices with access to a network that doesn't quit when lives are on the line.

        That's why we built the LEX 755 Mission Critical Handheld.

        For more information, watch the video of the LEX series devices. And keep the family car and smartphone for family activities


        Richard Bennett is Senior Manager, Solutions Marketing EMEA.

        Richard is on LinkedIn at

        Follow @MotSolsEMEA on Twitter. Follow #MissionCriticalHandheld

        Join the Motorola Solutions Community EMEA at

      • Building a strong developer community is key for mission-critical apps Author: Susanne Stier

        Published Dec 09 2016, 8:09 PM by Paul Jeffs

        Apps are not only popular with smartphone or tablet users in the consumer environment. In fact, applications have an even higher significance for professional radio users in public safety and various industries. Just think of typical applications such as control room operations and dispatch, telemetry or smart metering in utilities, order management and ticketing for industry and leisure, as well as providing increased security and effectiveness in health and public safety.

        Apps such as remote device control, location-based services, personnel monitoring and especially ‘man down’ are perceived as critical ‘must haves’. But the evolution of applications does not stop here, especially when adding mobile broadband functionality. Essential radio apps will encompass e-mail, biometrics, real-time video, CCTV ingestion and analysis, mobile office capabilities and in particular remote database access, especially for police services. Core app offerings which users like to see on the radio, reach from video clips, SMS and Internet access to submission systems for forms and reports.

        Seems like a lot of work for the developer community, but Motorola Solutions is prepared to tackle this demand. We support our developers with best-in-class tools, application programming interface (API) insight and new opportunities for networking to create applications for TETRA and MOTOTRBO digital radio systems, and we’ve been doing this for over 10 years. We work with more than 400 developers around the globe to offer customers from different markets a high number of applications across TETRA and MOTOTRBO systems. We encourage developers to provide solutions for horizontal markets but also enable them to develop customer specific solutions.

        And we provide ideal platforms for networking and knowledge exchange with our annual AppForum events. This year we hosted leading digital radio application experts from across Europe and Africa at the Motorola Radio AppForum 2014 in Brussels, giving developers the opportunity to discuss latest solutions and application trends. Attendees also got the latest market insights from the analyst firm IHS Technology on the recently published “Critical Communications Broadband, Licensed Mobile Radio and DMR” report. According to Elizabeth Mead, market analyst, critical communications at IHS Technology, 53 per cent of the users will have migrated to digital technologies, fostering growth of PMR data networks for apps.


        This positive outlook and the great feedback we got from our community made our first Motorola Radio only AppForum a huge success. We had also media attending the event who reported live from Brussels. Watch the latest video interview with Tim Clark on criticalcomunicationnews to learn more about radio application trends and our future-proof offerings for the developer community. Also get the latest feedback from Application partners covered by Wireless Magazine.

        Susanne Stier is Senior Communications Manager at Motorola Solutions

        Susanne is on LinkedIn at

        Join the Motorola Solutions Community EMEA at

      • Don’t miss PMRExpo 2014 Author: Peter Damerau

        Published Dec 09 2016, 8:09 PM by Paul Jeffs

        Join us at PMRExpo 2014, Kölnmesse, Cologne, Germany, 25-27 November 2014

        The PMRExpo Exhibition and Conference are widely recognised as being one of the biggest and most important events in the calendar for everyone involved in Professional Mobile Radio and Control Rooms.

        Our customers, as well as our own experts, will be contributing to the conference. Be sure to put these sessions in your diary:

        25 November 16.30 – 17.00: Smart Metering by Stefan Weißmann, EWR GmbH

        26 November 12.00 – 12.30: Norway: Future solutions for public safety data by Tor Helge Lyngstol, Norwegian Directorate for Emergency Communication (DNK)

        27 November 11.30 – 12.00: Developing Effective Communications between the Control Room and the Field Unit by Hans-Juergen Junkersdorf, Motorola Solutions

        We will also be delighted to meet with you during the exhibition on stand B16. Whether your priority is to keep your first responders and command centre constantly connected and informed, or to ensure reliable communications with employees on-site or off-site, we will have the answers on show. We will be showing solutions for any TETRA, DMR, P25 or LTE requirement, including accessories and services – all designed to keep you connected when seconds count.

        As a special feature, new for 2014, we will be exhibiting a command and control centre with interoperable voice and data communications. This solution will keep personnel in touch and in control on the move, increasing efficiency and the ability to make faster, sounder decisions when incidents happen.

        And, don’t miss the Connected Car, our in-building TETRA solution, and MOTOTRBO Anywhere (an enterprise-grade solution that connects mobile device users to MOTOTRBO radio users) and more……

        Contact your account manager if you wish to book a booth tour or take advantage of discounted exhibition passes.

        We look forward to seeing you!

        More on PMRExpo here in English and auf Deutsch.

        Peter Damerau is Sales Director at Motorola Solutions

        Peter is on LinkedIn at

        Follow #PMRExpo on Twitter.

        Join the Motorola Solutions Community EMEA at

      • PMR and LTE Working Together For Public Safety Author: Richard Bennett

        Published Dec 09 2016, 8:09 PM by Paul Jeffs

        What seems to be on the minds of everyone in public safety and mission critical communications is convergence.

        When will an LTE network and LTE device provide not only data but also Mission Critical Push-To-Talk (PTT) Voice, replacing a Private Mobile Radio (PMR) system and a PMR device?

        Having one network and one device that meets all your mission critical communications needs is a simple and elegant concept, so it’s easy to see why so many are attracted to the concept of convergence. The simple truth is that delivering mission critical voice over LTE in the same way as it is done over PMR is a lot harder than just Voice over LTE (VoLTE). There is still much work to be done by the industry to add mission critical PTT to the 3GPP standards and bring solutions to the public safety market.

        While the 3GPP standards for mission critical voice are being developed and we work to overcome technical hurdles, it is critical that government agencies are able to take advantage of the benefits of LTE as soon as possible. To us, that means integrating LTE into existing P25 and TETRA systems. We see it as the first step in the convergence evolution - a multi-network environment where LTE and PMR networks work together and allow users, whether in the command centre on the front lines, to communicate efficiently.

        If you look at the end-to-end picture, you quickly realise that first responders will continue to have a device in their hand and a dispatcher will still use dispatch applications. As a result, you come to the conclusion that the current PMR to LTE debate is really just over the wireless interface – between the base station and the end-user device, be it P25, TETRA or LTE.

        At Motorola Solutions, we are focused on building a public safety communications system that includes public safety grade devices (such as the LEX755), the mission critical networks, the common interfaces and the applications.

        Our view is that you will simply have both PMR and LTE for some time, and possibly longer in some countries. Governments and public safety agencies have made significant investments in robust, resilient, interoperable, mission critical PMR systems built to be always available during any incident. LTE technology will not replace that capability overnight, even when the technology hurdles of mission critical PTT voice are solved.

        We simply have to look at the fact that despite digital trunked radio technology such as TETRA being around for more than 15 years the majority of agencies still use analogue radio in some form, be it for voice dispatch, tactical communications such as the fireground, or paging. Agencies will maintain multiple networks for a long time.

        With the VALR™ mission critical architecture, we are enabling agencies to add LTE into their current or future PMR systems, creating a multi-network environment that leverages existing investments, coverage and interoperability. PMR and LTE technologies can and do complement each other, providing public safety with the most robust set of communication tools available today and for years to come.


        Motorola's VALR Mission Critical Architecture lets public safety personnel securely transition between radio and broadband networks, both private and public. It unifies data sources and services that enable next generation mobile applications, and dynamically prioritises information to get it to those who need it most, when they need it. And it is built on a flexible, migratable open platform that's simple to manage.

        Richard Bennett is Senior Manager, Solutions Marketing EMEA.

        Richard is on LinkedIn at

        Follow @MotSolsEMEA on Twitter. Follow #MissionCriticalHandheld

        Join the Motorola Solutions Community EMEA at