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    • Managed Services – Letting us take the strain Author: Gary Aitkenhead

      Published Dec 09 2016, 8:10 PM by Paul Jeffs

      Achieving a rapid, well coordinated response under mission critical conditions demands operational communications that are robust, resilient and always available. But with budget considerations remaining high on the agenda, how can agencies and organisations ensure the highest quality of communications while removing the risk surrounding acquisition and ongoing service management?

      Managed Services are designed to help organisations plan, implement and operate their critical communications technology. At Motorola Solutions, our current Managed Services portfolio of offerings range from “Build, Own, Operate,” (BOO) to “Systems Operations & Management” to “Cloud Core.” As such, we can manage all, or part, of a customer’s communications network, including third party elements such as backhaul transmission. Essentially we manage the availability of the system to agreed service levels; the customers’ users can then simply use the services without concerning themselves with the technology and operations behind the scenes that are required to enable that service.

      In this way we are already helping customers smoothly upgrade their technology over time, layering additional features and, if they are still on old analogue networks, supporting their migration to new feature rich digital networks where we can support further applications and services. We also ensure that customers retain control by offering a dedicated portal that provides an integrated view of the entire system, including overall system status, coverage predictions and incident tracking.

      What is really attractive for the customer is that they do not require the technical skill, or have to worry about all the heavy lifting anymore. This is all taken care of by us on the customer’s behalf. We can manage and operate customer-owned assets, or introduce creative financing solutions if the customer does not want to own assets.

      Flexibility is the key to a managed services solution, so we work hard to understand the specific customer needs and then tailor a solution to fit. And we have considerable experience. Through Managed Services, we already operate 20 customer networks globally that comprises more than 5,000 radio sites and 300,000 subscribers.

      Looking forward, we are growing our experience globally as a network operator and provider of mission-critical communications services, rather than positioning solely as an equipment vendor. Managed Services can help build long term sustainable relationships through multi-year service agreements, establishing ongoing and predictable recurring expenditure. To achieve this we bring together the teams that run large network operations across all technologies (ASTRO25, TETRA, LTE, CAD and DMR), to align and deliver our market leading tools, processes and experience. This enables Motorola to both focus on existing managed LMR operations as well as evolving our delivery capability and financial models to support new PS-LTE operator model opportunities, some of which augment coverage using cellular carrier networks. Together these represent significant opportunities for our customers to adopt a controlled approach to enhancing their critical communications capabilities now and in the future.

      We are already seeing the first of these opportunities. In partnership with Telstra, Motorola Solutions has recently signed a contract to design, build, operate and maintain Queensland’s Government Wireless Network (GWN) to improve communications for Public Safety agencies. Building on our proven track record for managing state-wide networks in Australia, this new AUD$457.3 million P25 network will be deployed under a 15-year managed service arrangement, helping to ensure emergency services agencies are better prepared for future disasters or emergencies.

      To learn more about Motorola Solutions Managed Services, download the Managed Services for Mission Critical Communications Solution Brief.

      MNS.JPG

      Gary Aitkenhead is Vice President, Global Managed Services Business, Motorola Solutions

      Gary is on LinkedIn at http://uk.linkedin.com/in/garyaitkenhead

      Follow @MotSolsEMEA on Twitter.


      Join the Motorola Solutions Community EMEA at http://www.linkedin.com/groups/Motorola-Solutions-Community-6519590/about

    • Managed Services – Letting us take the strain Author: Gary Aitkenhead

      Published Nov 28 2016, 6:57 PM by Paul Jeffs

      Achieving a rapid, well coordinated response under mission critical conditions demands operational communications that are robust, resilient and always available. But with budget considerations remaining high on the agenda, how can agencies and organisations ensure the highest quality of communications while removing the risk surrounding acquisition and ongoing service management?

      Managed Services are designed to help organisations plan, implement and operate their critical communications technology. At Motorola Solutions, our current Managed Services portfolio of offerings range from “Build, Own, Operate,” (BOO) to “Systems Operations & Management” to “Cloud Core.” As such, we can manage all, or part, of a customer’s communications network, including third party elements such as backhaul transmission. Essentially we manage the availability of the system to agreed service levels; the customers’ users can then simply use the services without concerning themselves with the technology and operations behind the scenes that are required to enable that service.

      In this way we are already helping customers smoothly upgrade their technology over time, layering additional features and, if they are still on old analogue networks, supporting their migration to new feature rich digital networks where we can support further applications and services. We also ensure that customers retain control by offering a dedicated portal that provides an integrated view of the entire system, including overall system status, coverage predictions and incident tracking.

      What is really attractive for the customer is that they do not require the technical skill, or have to worry about all the heavy lifting anymore. This is all taken care of by us on the customer’s behalf. We can manage and operate customer-owned assets, or introduce creative financing solutions if the customer does not want to own assets.

      Flexibility is the key to a managed services solution, so we work hard to understand the specific customer needs and then tailor a solution to fit. And we have considerable experience. Through Managed Services, we already operate 20 customer networks globally that comprises more than 5,000 radio sites and 300,000 subscribers.

      Looking forward, we are growing our experience globally as a network operator and provider of mission-critical communications services, rather than positioning solely as an equipment vendor. Managed Services can help build long term sustainable relationships through multi-year service agreements, establishing ongoing and predictable recurring expenditure. To achieve this we bring together the teams that run large network operations across all technologies (ASTRO25, TETRA, LTE, CAD and DMR), to align and deliver our market leading tools, processes and experience. This enables Motorola to both focus on existing managed LMR operations as well as evolving our delivery capability and financial models to support new PS-LTE operator model opportunities, some of which augment coverage using cellular carrier networks. Together these represent significant opportunities for our customers to adopt a controlled approach to enhancing their critical communications capabilities now and in the future.

      We are already seeing the first of these opportunities. In partnership with Telstra, Motorola Solutions has recently signed a contract to design, build, operate and maintain Queensland’s Government Wireless Network (GWN) to improve communications for Public Safety agencies. Building on our proven track record for managing state-wide networks in Australia, this new AUD$457.3 million P25 network will be deployed under a 15-year managed service arrangement, helping to ensure emergency services agencies are better prepared for future disasters or emergencies.

      To learn more about Motorola Solutions Managed Services, download the Managed Services for Mission Critical Communications Solution Brief.

      MNS.JPG

      Gary Aitkenhead is Vice President, Global Managed Services Business, Motorola Solutions

      Gary is on LinkedIn at http://uk.linkedin.com/in/garyaitkenhead

      Follow @MotSolsEMEA on Twitter.


      Join the Motorola Solutions Community EMEA at http://www.linkedin.com/groups/Motorola-Solutions-Community-6519590/about

    • Managed Services – Letting us take the strain Author: Gary Aitkenhead

      Published Nov 28 2016, 6:54 PM by Paul Jeffs

      Achieving a rapid, well coordinated response under mission critical conditions demands operational communications that are robust, resilient and always available. But with budget considerations remaining high on the agenda, how can agencies and organisations ensure the highest quality of communications while removing the risk surrounding acquisition and ongoing service management?

      Managed Services are designed to help organisations plan, implement and operate their critical communications technology. At Motorola Solutions, our current Managed Services portfolio of offerings range from “Build, Own, Operate,” (BOO) to “Systems Operations & Management” to “Cloud Core.” As such, we can manage all, or part, of a customer’s communications network, including third party elements such as backhaul transmission. Essentially we manage the availability of the system to agreed service levels; the customers’ users can then simply use the services without concerning themselves with the technology and operations behind the scenes that are required to enable that service.

      In this way we are already helping customers smoothly upgrade their technology over time, layering additional features and, if they are still on old analogue networks, supporting their migration to new feature rich digital networks where we can support further applications and services. We also ensure that customers retain control by offering a dedicated portal that provides an integrated view of the entire system, including overall system status, coverage predictions and incident tracking.

      What is really attractive for the customer is that they do not require the technical skill, or have to worry about all the heavy lifting anymore. This is all taken care of by us on the customer’s behalf. We can manage and operate customer-owned assets, or introduce creative financing solutions if the customer does not want to own assets.

      Flexibility is the key to a managed services solution, so we work hard to understand the specific customer needs and then tailor a solution to fit. And we have considerable experience. Through Managed Services, we already operate 20 customer networks globally that comprises more than 5,000 radio sites and 300,000 subscribers.

      Looking forward, we are growing our experience globally as a network operator and provider of mission-critical communications services, rather than positioning solely as an equipment vendor. Managed Services can help build long term sustainable relationships through multi-year service agreements, establishing ongoing and predictable recurring expenditure. To achieve this we bring together the teams that run large network operations across all technologies (ASTRO25, TETRA, LTE, CAD and DMR), to align and deliver our market leading tools, processes and experience. This enables Motorola to both focus on existing managed LMR operations as well as evolving our delivery capability and financial models to support new PS-LTE operator model opportunities, some of which augment coverage using cellular carrier networks. Together these represent significant opportunities for our customers to adopt a controlled approach to enhancing their critical communications capabilities now and in the future.

      We are already seeing the first of these opportunities. In partnership with Telstra, Motorola Solutions has recently signed a contract to design, build, operate and maintain Queensland’s Government Wireless Network (GWN) to improve communications for Public Safety agencies. Building on our proven track record for managing state-wide networks in Australia, this new AUD$457.3 million P25 network will be deployed under a 15-year managed service arrangement, helping to ensure emergency services agencies are better prepared for future disasters or emergencies.

      To learn more about Motorola Solutions Managed Services, download the Managed Services for Mission Critical Communications Solution Brief.

      MNS.JPG

      Gary Aitkenhead is Vice President, Global Managed Services Business, Motorola Solutions

      Gary is on LinkedIn at http://uk.linkedin.com/in/garyaitkenhead

      Follow @MotSolsEMEA on Twitter.


      Join the Motorola Solutions Community EMEA at http://www.linkedin.com/groups/Motorola-Solutions-Community-6519590/about

    • Managed Services – Letting us take the strain Author: Gary Aitkenhead

      Published Nov 28 2016, 6:52 PM by Paul Jeffs

      Achieving a rapid, well coordinated response under mission critical conditions demands operational communications that are robust, resilient and always available. But with budget considerations remaining high on the agenda, how can agencies and organisations ensure the highest quality of communications while removing the risk surrounding acquisition and ongoing service management?

      Managed Services are designed to help organisations plan, implement and operate their critical communications technology. At Motorola Solutions, our current Managed Services portfolio of offerings range from “Build, Own, Operate,” (BOO) to “Systems Operations & Management” to “Cloud Core.” As such, we can manage all, or part, of a customer’s communications network, including third party elements such as backhaul transmission. Essentially we manage the availability of the system to agreed service levels; the customers’ users can then simply use the services without concerning themselves with the technology and operations behind the scenes that are required to enable that service.

      In this way we are already helping customers smoothly upgrade their technology over time, layering additional features and, if they are still on old analogue networks, supporting their migration to new feature rich digital networks where we can support further applications and services. We also ensure that customers retain control by offering a dedicated portal that provides an integrated view of the entire system, including overall system status, coverage predictions and incident tracking.

      What is really attractive for the customer is that they do not require the technical skill, or have to worry about all the heavy lifting anymore. This is all taken care of by us on the customer’s behalf. We can manage and operate customer-owned assets, or introduce creative financing solutions if the customer does not want to own assets.

      Flexibility is the key to a managed services solution, so we work hard to understand the specific customer needs and then tailor a solution to fit. And we have considerable experience. Through Managed Services, we already operate 20 customer networks globally that comprises more than 5,000 radio sites and 300,000 subscribers.

      Looking forward, we are growing our experience globally as a network operator and provider of mission-critical communications services, rather than positioning solely as an equipment vendor. Managed Services can help build long term sustainable relationships through multi-year service agreements, establishing ongoing and predictable recurring expenditure. To achieve this we bring together the teams that run large network operations across all technologies (ASTRO25, TETRA, LTE, CAD and DMR), to align and deliver our market leading tools, processes and experience. This enables Motorola to both focus on existing managed LMR operations as well as evolving our delivery capability and financial models to support new PS-LTE operator model opportunities, some of which augment coverage using cellular carrier networks. Together these represent significant opportunities for our customers to adopt a controlled approach to enhancing their critical communications capabilities now and in the future.

      We are already seeing the first of these opportunities. In partnership with Telstra, Motorola Solutions has recently signed a contract to design, build, operate and maintain Queensland’s Government Wireless Network (GWN) to improve communications for Public Safety agencies. Building on our proven track record for managing state-wide networks in Australia, this new AUD$457.3 million P25 network will be deployed under a 15-year managed service arrangement, helping to ensure emergency services agencies are better prepared for future disasters or emergencies.

      To learn more about Motorola Solutions Managed Services, download the Managed Services for Mission Critical Communications Solution Brief.

      MNS.JPG

      Gary Aitkenhead is Vice President, Global Managed Services Business, Motorola Solutions

      Gary is on LinkedIn at http://uk.linkedin.com/in/garyaitkenhead

      Follow @MotSolsEMEA on Twitter.


      Join the Motorola Solutions Community EMEA at http://www.linkedin.com/groups/Motorola-Solutions-Community-6519590/about

    • Smartphones are not the answer Author: Richard Bennett

      Published Dec 09 2016, 8:10 PM by Paul Jeffs

      You would not send police officers out on patrol in the family car. Yet every day, thousands of police officers go on patrol with the same smartphones as used by their teenage daughters.

      It certainly costs less, but can end up being very costly. Here are three good reasons why consumer smartphones are not the answer for police officers on the street:

      • Consumer smartphones are not built for everyday street use. It's long been said: "If you want to break something, give it to a cop." Police officers are as tough on their equipment as their job is tough on them. They need equipment that can survive cold, heat, rain, dust, and being dropped. A consumer smartphone is great at Angry Birds; but unlike an Angry Bird a smartphone does not get back up and carry on once it’s been dropped!

      • A lost smartphone is a gateway into your network. Actually, the smartphone breaking from a fall is not the worst thing that can happen. Far worse is if it lies there, still working. Police officers have been known to keep lots of sensitive data on their smartphone: from names, addresses and photos, to emails and work documents. What happens if the officer can't find it again? Who will find it? How will they use the information?

      • Just when you need it most …..the connection fails. Have you ever tried using your smartphone in a crowd at a football match to check the scores elsewhere or at concert to check the train times home? Sometimes it's nearly impossible to get a signal – that’s because there are thousands of people in a small area, all competing for a limited slice of wireless bandwidth. Consumer networks are likely to be saturated at precisely the time police officers need reliable access to information.


      Police officers often require the power and versatility of smartphones to effectively do their job, but they need them to be rugged, managed and secure data devices with access to a network that doesn't quit when lives are on the line.

      That's why we built the LEX 755 Mission Critical Handheld.

      For more information, watch the video of the LEX series devices. And keep the family car and smartphone for family activities

      LEX755_in_hand.jpg

      Richard Bennett is Senior Manager, Solutions Marketing EMEA.

      Richard is on LinkedIn at uk.linkedin.com/pub/richard-bennett/1/19b/238

      Follow @MotSolsEMEA on Twitter. Follow #MissionCriticalHandheld

      Join the Motorola Solutions Community EMEA at

      http://www.linkedin.com/groups/Motorola-Solutions-Community-6519590/about

    • Smartphones are not the answer Author: Richard Bennett

      Published Nov 28 2016, 6:57 PM by Paul Jeffs

      You would not send police officers out on patrol in the family car. Yet every day, thousands of police officers go on patrol with the same smartphones as used by their teenage daughters.

      It certainly costs less, but can end up being very costly. Here are three good reasons why consumer smartphones are not the answer for police officers on the street:

      • Consumer smartphones are not built for everyday street use. It's long been said: "If you want to break something, give it to a cop." Police officers are as tough on their equipment as their job is tough on them. They need equipment that can survive cold, heat, rain, dust, and being dropped. A consumer smartphone is great at Angry Birds; but unlike an Angry Bird a smartphone does not get back up and carry on once it’s been dropped!

      • A lost smartphone is a gateway into your network. Actually, the smartphone breaking from a fall is not the worst thing that can happen. Far worse is if it lies there, still working. Police officers have been known to keep lots of sensitive data on their smartphone: from names, addresses and photos, to emails and work documents. What happens if the officer can't find it again? Who will find it? How will they use the information?

      • Just when you need it most …..the connection fails. Have you ever tried using your smartphone in a crowd at a football match to check the scores elsewhere or at concert to check the train times home? Sometimes it's nearly impossible to get a signal – that’s because there are thousands of people in a small area, all competing for a limited slice of wireless bandwidth. Consumer networks are likely to be saturated at precisely the time police officers need reliable access to information.


      Police officers often require the power and versatility of smartphones to effectively do their job, but they need them to be rugged, managed and secure data devices with access to a network that doesn't quit when lives are on the line.

      That's why we built the LEX 755 Mission Critical Handheld.

      For more information, watch the video of the LEX series devices. And keep the family car and smartphone for family activities

      LEX755_in_hand.jpg

      Richard Bennett is Senior Manager, Solutions Marketing EMEA.

      Richard is on LinkedIn at uk.linkedin.com/pub/richard-bennett/1/19b/238

      Follow @MotSolsEMEA on Twitter. Follow #MissionCriticalHandheld

      Join the Motorola Solutions Community EMEA at

      http://www.linkedin.com/groups/Motorola-Solutions-Community-6519590/about

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