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      • Critical Communications World 2014 – The Video Round-Up

        Published Dec 09 2016, 8:09 PM by Paul Jeffs

        This week’s Critical Communications World in Singapore attracted visitors from over 97 countries. If you weren’t one of these lucky visitors, we hope you enjoyed the daily show blogs from Peta Spinks. We have also made a selection of videos shot during the show, to share some of the highlights from the exhibition.


        Live from Singapore - A swift and sweeping overview of Motorola Solutions at Critical Communications World:



        From Integrated Police Vehicle to Real-Time Crime Center: What's New for Public Safety at CCW 2014 - James Wong gives us an overview public safety solutions on display:



        Step Inside Motorola's Connected Patrol Vehicle at CCW2014 – Richard Martin gives us an in-depth tour of the Connected Patrol Vehicle:



        Terrorism Scenario: How the Real-Time Intelligence Center Reacts – John Helliwell explains how the Real-Time Intelligence Center works to alert authorities to danger.



        How Motorola's Managed Services Help Your Systems Operate at their Best - CCW 2014 - Rohan Galloway-Dawkins, describes how the system brings together all the information into one integrated view of the status of the network.



        Securing the Flow of Communications - CCW 2014 – Iain Cushing demonstrates how you can achieve secure communications between all your communications devices.


        For the full set of videos visit our Critical Communications YouTube playlist.

        Hopefully, this gives you a taste of this year’s Critical Communications World. To find out more visit our Critical Communications World microsite where you can find blogs, news, twitter and more from the show.

        Paul Jeffs is Public Safety Editorial Lead for Motorola Solutions Europe and Africa.

        Paul is on LinkledIn at

        Join the Motorola Solutions Community EMEA at

      • All About Apps at CCW2014 Author Peta Spinks

        Published Dec 09 2016, 8:09 PM by Paul Jeffs

        From our correspondent. On the last day at CCW 2014 it was all about Apps. The TCCA gave a showfloor presentation on the value of applications. In some scenarios data applications can replace many voice calls and drive efficiency. But for some organisations this can raise concerns over network overload and the risk of an application blocking mission critical voice communications. The presenter explained to the audience that managed effectively, this is not an issue and in fact the use of applications can free up capacity for critical voice traffic.

        We were urged to ‘take steps to Applications’, start gradually using data apps today, and realise the flexibility to connect to office systems, multiple devices, TETRA radios, tablets …

        We then took a tour of the show floor to look at applications in use. Applications to extend the use of a radio included car-to-car and control-room email systems, pager-based solutions, form completion and scanning solutions; and the Motorola Solutions MTP6750 with a built in Camera and PICS solution that provides secure, easy-to-manage photographic evidence.

        On the Motorola stand, Ian Cushing of Motorola Solutions wholly-owned subsidiary Twisted Pair showed me the WAVE application that delivers interoperability for voice and data between TETRA radios, mobile devices and a desktop PC or control room application.

        We also saw the Motorola Solutions LEX 755 LTE Mission Critical Handheld device. This uses open-source Android. And so, as its Motorola product manager explained, it allows users to create their own applications or take advantage of those created by Motorola.


        So apps are on their way. Take steps towards incorporating them into your operations to help create the optimal solution to your operational challenges.

        These aren’t the games your kids would download but they can be just as compelling!

        Don’t forget to visit our Critical Communications World microsite where we will have fresh news, videos and more from the show.

        Peta Spinks is Director of Events for Motorola Solutions,EMEA.

        Peta is on LinkledIn at

        Follow #CCW2014 on Twitter.

        Join the Motorola Solutions Community EMEA at

      • Mission Critical for Industry at Critical Communications World 2014 Author Peta Spinks

        Published Dec 09 2016, 8:09 PM by Paul Jeffs

        From our correspondent. At CCW 2014 public safety is a big message but ‘business’ critical solutions for verticals are also hitting the headlines. Users in many industries need genuinely mission-critical communications to keep their workers and customers safe. On the Motorola Solutions booth I visited the Minerals and Energy zone and talked to Stuart Heath Engineering Manager, minerals and energy, based in Australia. Originally from the UK, Stuart has been working in TETRA since the first networks were installed and has extensive experience in the mining sector. “Mining expertise is country agnostic and we are seeing a lot of interest from Africa, South America, Australia and China in particular at this event.” “We are leveraging our Public Safety heritage to provide proven solutions to the minerals and energy sector.” “TETRA has always been relevant to the oil and gas industry due to its intrinsically safe features. But other features can extend the use of a TETRA network. Customers are buying TETRA for voice and then seeing what else they can do with it such as using Short data for GPS; Packet data for telemetry; Remote vehicle management.” “There is a saying that if a radio system goes down for 1 hour it can cost $1m in lost operations, so the resiliency and reliability of TETRA is key.” And Motorola takes the experience and software from its nationwide systems into its small and mid-sized network solutions including a certification process that ensures an effective full end to end solution from software through to accessories. An example of using a solution initially launched at a public safety audience is the built-in camera in the MTP6750. This can record evidence, such as fatigue on a pipeline, spotted during a worker’s inspection round and create a permanent and visual record of the damage, complete with time and GPS stamps. Due to security concerns mobile phones are banned from many mining sites but TETRA can offer mobile phone functionality and camera functionality. Stuart also showed me the remote monitoring and control functionality that can be achieved with the newly launched ACE 1000 Remote Terminal Unit which can alert users to any changes in normal working in remote sites (for example oil pumps) and even allow simple control such a shut down prior to an engineer being dispatched to fix the issue. Keeping an eye on activity in any remote area is a challenge, but when you have huge unmanned haulage trucks weighing up to 600 tons fully loaded moving around, you need to know when there is a problem and take a close look at it. Stuart showed me how with BANDWIDTH MANAGEMENT SOLUTIONS using private LTE, users could access up to 20 simultaneous video streams running at 300-600kbps to survey every area of a site operation. And when the alarm sounds and you need a better look at the problem? Simply switch to a higher bandwidth feed (2-3Mbps) for that camera so you can see the problem in high definition. And safety and efficiency in mining can be improved by providing a more accurate solution to the traditional manual ‘ tagging in’ and ‘tagging off’ system of tracking mine workers as they go on and off shift. Simply by RFID tagging their equipment and identity passes with unique data so when they pass through the RFID portal on the way underground a shift manager will not only always know who is in the mine, but that they have the right certification and the right radio for the job. In the Transport and Logistics zone I heard how the transport sector is also discovering that the TETRA networks installed to ensure blue light coverage at stations and airports can have other uses. I spoke to John Helliwell, from the Motorola Solutions TETRA team who explained that Integrating TETRA in railway cabs means that not only voice but location, train ‘health’ data and passenger information can be relayed, including allowing a direct link with the PA system if the control centre needs to speak directly to crew or passengers in an emergency. TETRA can also be used to manage signaling controls that allow two trains to end one sector of line at the same time (at different ends!) meaning more trains can be efficiently and safely run. Airports are another transport sector that is offering buoyant growth opportunities with 169 new airports planned globally and 179 existing airports likely to move from analogue to digital. And the radio is developing from being ‘just a radio’ to becoming the hub of an ecosystem of bluetooth devices. John gave the example of complex event processing in an airport with a solution using an MTP6750 TETRA mobile radio with integrated camera, connected by Bluetooth to a barcode scanner. An abandoned bag is spotted by an airport security guard, using his barcode scanner the guard scans the baggage label and sends the passenger information to the Motorola’s Real Time Intelligence Centre. Because the passenger picture has been captured during security clearance his or her picture is then matched using facial recognition techniques using the CCTV. Once the passenger is spotted in a coffee bar, happily unaware of their loss, their picture and location can be sent back to the security guard on his MTP6000 radio and the bag can be restored to its delighted owner. A happy ending – but think of the time lost and unnecessary emergencies caused to both airport authorities and passengers by lost and unidentified baggage and the benefits of reducing that. Hopefully this gives you a taste of this year’s Critical Communications World. To find out more visit our Critical Communications World microsite where we will have fresh news, videos and more from the show. Find out more on TETRA too here. Peta Spinks is Director of Events for Motorola Solutions,EMEA. Peta is on LinkledIn at Follow #CCW2014 on Twitter. Join the Motorola Solutions Community EMEA at

      • Out with the old and in with the new. Not so fast says the TCCA. Author Peta Spinks

        Published Dec 09 2016, 8:09 PM by Paul Jeffs

        From our correspondent. This year’s Critical Communications World kicked off with the banging of drums and a traditional Chinese dragon dance in the ultra-modern setting of the Marina Bay Sands Expo Centre in Singapore. And, in the conference, one of the big topics under discussion mixes the traditional with the new, as delegates debated the future for mission critical communications technology, the addition of data to the established voice solutions and evolution of TETRA to support this alongside the introduction of LTE.

        I spoke to Phil Godfrey, Chairman of the TCCA for his view on the way forward:

        “By all means get excited and explore the possibilities of the new (i.e. LTE) but don’t forget the value of what we already have with TETRA”

        “We in the TCCA see TETRA having a long term future to provide mission critical voice services and essential mission critical data services well into the 2020s”

        "We see European operators actively supporting that view with continuing investment in TETRA”

        "(In particular Norway and Germany are currently deploying TETRA and Belgium and the Netherlands are refreshing their TETRA networks)."

        Phil continues “We see broadband having real benefits for mission critical and business critical users but as a supplement to, not as a replacement of TETRA. We do see a role for commercial operators to offer non-mission critical data for non-mission critical users."

        He emphasized the need for open and agreed standards for mission critical broadband."

        “TETRA has been successful because it has been supplied in an open and competitive environment which ensured complete compatibility of equipment between different manufacturers."

        "Our primary objective is to drive the development of standards for mission critical users. We did that for TETRA and we’re now doing that for mission critical LTE."

        "Some manufacturers are saying they can offer mission critical data over LTE but it is a proprietary solution and we urge the user community to be wary of proprietary technology which wouldn’t give them access to a competitive supplier base.”

        “We see nothing on the horizon yet that has the functionality that TETRA has for Mission critical users."

        "With the exception of high speed data applications such as video streaming TEDS can do everything you want in day to day operational data."

        "We evolved from the TETRA Association to the TCCA because we saw the need in the future for high speed data communications not supported by TETRA. We formed the Critical communications broadband group to drive the development of Mission Critical Services using LTE."

        This is a developing market and the TCCA are developing with it and helping our community grow."

        So in Singapore today it’s about calm long-term evolution, not short term revolution.

        Hopefully this gives you a taste of the real buzz at this year’s Critical Communications World. To find out more visit our Critical Communications World microsite where we will have fresh news, videos and more from the show,.

        Peta Spinks is Director of Events for Motorola Solutions,EMEA.

        Peta is on LinkledIn at

        Follow #CCW2014 on Twitter.

        Join the Motorola Solutions Community EMEA at

      • Public Safety Enters The Collective Intelligence Era Author: Paul Steinberg

        Published Dec 09 2016, 8:09 PM by Paul Jeffs

        High-speed, Mission-critical Wireless Communications Help First responders Overcome Public Safety Enemy Number One: the Unknown

        It's often said that what you don't know can't hurt you. But in public safety, nothing could be further from the truth. In fact, perhaps the biggest challenge first responders face is being forced to deal with the unknown.

        Public safety CIOs are tasked with the important job of making sure the right information gets to the right people, in the right way, at the right time. Over the years, the quality of information and the ways it can be collected and communicated have improved substantially. And more recently, we entered the era of “collective intelligence,” where everybody and an ever-increasing number of “things” can produce and consume information. It's not simply pushed out to individuals in the field, but is shared among team members and disparate teams via two-way broadband communication technology to increase situational awareness.

        For example, each individual or team at an incident scene has a unique perspective and can collect information that may be unknown to others. Next generation public safety wireless communication networks will make it possible for everyone on the team – from dispatch to command to individual first responders – to access, contribute and share critical information in real-time.


        The collective intelligence era correlates with the advent of the ubiquitous broadband wireless internet, smart devices, cloud computing and social networking. Essentially, we are taking the social networking phenomenon and applying it to public safety in a structured way. Agencies are communicating and collaborating in a social, interactive way over land mobile radio (LMR) and broadband networks. Public safety professionals are able to interactively collaborate over a variety of communication technologies and portable devices to bring up-to-the-instant knowledge to response teams as events evolve and are resolved.

        For example, a SWAT team dealing with a hostage situation can use two-way streaming video for communications and collaboration. High performance bi-directional communications allow the “feet on the street” to not just access the collective, but dynamically contribute content to it. Video is captured on the scene by officers on the ground, in vehicles or in helicopters, by the general population, or it may be filmed by robots or drones.

        Constant feeds of images and information from different perspectives are streamed to the on-scene mobile command unit. The team leader then directs the video feeds to provide responders with the most relevant information, and disseminates the video to whoever needs it to enhance safety with improved situational awareness.

        Collective intelligence is just as critical on a fire scene, for example, at a chemical plant. Incident command centers and individual firefighters can access a wealth of real-time information on wireless broadband devices such as ruggedized handheld computers. Each team member can gain immediate access to building details such as floor plans, sensor inputs, location of hazardous materials and more. They can also get streaming video from various angles and perspectives. When the incident commander in the mobile command center views live footage from a helicopter or drone, he sees what the team on the ground can't see: that the cut they're about to make to vent the roof is being made in a less than optimal place. The commander annotates the video to the team leader, who then moves the venting operation to a more effective location.

        Public Safety LTE will be essential to deliver exceptional real-time situational awareness and allow managers to prioritize and pre-empt traffic whenever necessary in emergency situations. Although still in the planning process, FirstNet – the (U.S.) nation's proposed coast-to-coast interoperable public safety broadband network – will ultimately enable first responders in every part of the U.S. to communicate and collaborate with others in times of statewide, regional or national emergencies like hurricanes, major floods or acts of terrorism.

        Bottom line – collective intelligence systems help save first responders and the public from the dangers of the unknown. It's also a future paradigm enabled by technology. We can only imagine how it will play out based on advancements in broadband networks, portable devices and public safety applications.

        Paul Steinberg is Senior Vice President and Chief Technology Officer at Motorola Solutions, Inc.

        Join the Motorola Solutions Community EMEA at