The MyView Portal provides our customers with a real-time centralised view into the status of their ASTRO 25 network or Dimetra TETRA systems. Through the portal, which serves as single point of insight into the network, system administrators can maintain complete control and visibility of their network with instant access to critical information.
This first-time offering was designed based on our Managed Services customers' requests for up-to-the-minute network notifications. Prior to MyView, the process for opening and completing an incident ticket with a customer required several touch points between Motorola Solutions and network users. Our customers also didn't have access to their open and archived incident tickets or a way to see how their systems were performing against the service contracts.
Built to serve our customers' needs now and in the future, the portal was developed in multiple phases with the aim to improve transparency and accountability.
The MyView Portal development team created a solution that's accessible on any web-enabled device. Customers can log into the MyView Portal to view real-time data aggregated 24 hours a day, seven days a week by the same powerful suite of tools our teams employ in our operations centres.
MyView Portal includes emergency alerts to events that would impact the network, such as severe weather or system blocks, as well as up-to-the-minute notifications on system changes such as planned outages and maintenance updates so our customers can appropriately plan and prepare. Coverage area maps allow users to examine each base station in their network, providing status updates and an at-a-glance view of any issues that may arise.
Managed Services customer QGC is now live on MyView Portal, managing one of Australia’s largest capital infrastructure projects. The QGC network supports more than 2000 devices, including vehicle terminals with GPS tracking, hand-held terminals, desk terminals, dispatcher console and voice recording equipment.
Graeme Howard is Head of Managed Services Delivery Architecture, Global Managed Services Business, Motorola Solutions
Graeme is on LinkedIn at http://uk.linkedin.com/in/graemehoward1
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