PERFECT GUEST REVIEWS – THE DAUNTING GOAL OF EVERY HOTELIER AND RESORT MANAGER
I’ve recently returned from a business trip where I spent half an hour sitting in the hotel reception waiting for my (late) airport transfer. Between calls to the taxi company, I had plenty of time to watch the members of staff rushing around, keeping the place running: receptionists, concierge, security guards, housekeeping and porters, to name a few. It reminded me what a task it is for a hotel manager to keep tabs on everyone to ensure everything is done as and when it should be. And of course that’s exactly what they need to do all day, every day to get the all important 5-star guest reviews on websites - no easy task!
But the fact is, getting those top ratings is essential if you want new and repeat business. Management has to turn every challenge into an opportunity to deliver outstanding guest experiences, day and night, week in, week out. But how? How do you streamline operations and connect everyone together, no matter where they work, what they do or which device they use? How do you get them pulling together as a team not just in moments of crisis, but day-to-day, to provide the slick, seamless response that’s required to keep guests safe and satisfied?
At Motorola Solutions, we believe we have the answer. It’s called unified voice and data communications. One solution that connects people with real-time information - from the reception desk to the car park, from the restaurant to the penthouse suite, from the health club to the boiler room. It means you can get everyone communicating as one team, so staff can respond faster, make better decisions and deal with everything more efficiently. And that all adds up to superior guest experiences and better reviews.
Implementing unified voice and data communications means that next time your guest gets asked by their friends ‘How was the hotel? Would you recommend it?’ you can feel more optimistic about their response.
Unlike my taxi company!