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INTEGRATED CALL CONTROL

INCREASE CALL TAKER FOCUS

INCREASE CALL TAKER FOCUS

Put Integrated Call Control to Work in Your Contact Centre

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Many agencies today have separate call handling and dispatching solutions, interrupting the workflow.Focus, efficiency and speed are all affected.

Motorola Solutions offers a more efficient call management approach by integrating call handling into CAD and easing the call taker’s already stressful job. The result is a more efficient and comfortable workspace. The call taker minimises keystrokes, reduces errors and speeds response. No more swivelling back and forth between applications. Now answering a call, creating an incident, dispatching and releasing a call can be accomplished in as few as four keystrokes - all from one workstation - one screen.

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